Very happy with the Chase account I opened. Easy to open and go through all the necessary checks. It offers competitive rates and enables me to use the debit card abroad without conversion fees. I ope... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like having a Chase account but not all features are seamless. It is annoying how often you have to enter your pin number on transactions on a Contactless payments. As an OAP it is frustrating... See more
Company replied
Been with Chase for over 4 years and very happy with them It a bonus that they allow you to set up VDDs and SOs on a savings a/c rather than insisting they be set up on a current a/c as... See more
Company replied
I have been with Chase for around three years. The app and facial recognition are easy to use. Great notification whenever the current account is used, very reassuring. The interest rate of its s... See more
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Company details
About Chase
Written by the company
Welcome to Chase: the award-winning bank designed to help you make the most of your money. We're a digital bank that's part of the JPMorganChase family – and we're proud to support millions of customers in the UK.
We're here to help all our customers reach their goals, both big and small. That's why our app's packed with useful tools, insights, resources and support – so you can manage your finances all in one place.
When you spend, save and invest through the Chase app, it's all in one place – and intuitive and easy to use¹. And we have layers of security and fraud monitoring to help you keep your money, account, and personal information secure.
Ready to see what your money can do?
Open a free Chase account today.
Contact info
25 Bank Street, E14 5JP, London, United Kingdom
- 0800 376 3333
- ChaseSupportUK@chase.com
- chase.co.uk
3.5
Average
16K reviews
No recent history of asking for reviews
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Loving Chase bank…
Loving Chase bank…the apps so easy to use
Getting cash back on my purchases and a very high rate for savings compared with a lot of banks .
Very easy to get hold of a real person to talk to when needed help .
Love the spending graph and stats...helps a lot to keep track of my spending .
Can think of nothing negative at all ..
October 8, 2026
Unprompted review
Reply from Chase
Amazing, thank you for such a fantastic review!
I love my chase accounts
I love my chase account I’ve had it for a couple of years & had some great saving deals with chase.
I also use my chase debit card aboard with No fees it’s never let me down, best card ever.
September 21, 2026
Unprompted review
Reply from Chase
It’s great to know you’re taking us abroad with you, thank you!
A great bank
A great bank , overseas or in the uk, great customer service and support
October 7, 2026
Unprompted review
Reply from Chase
Thanks!
I connected to Chase for an initial 2%…
I connected to Chase for an initial 2% extra in the savings account but found the app and the current account very good especially the exchange rate when abroad.
October 7, 2026
Unprompted review
Reply from Chase
It’s great you’re loving Chase, thank you!
Added a current account to my credit…
Added a current account to my credit report,never banked with chase, so I call them to get this sorted to be spoken to by GRANT, who was extremely rude and unhelpful, couldn’t care less about the problem, just kept asking for my details, didn’t even let me explain the situation, honestly your money is safer with a 5yr old child, I wouldn’t give these cowboys a penny
October 6, 2026
Unprompted review
Reply from Chase
We are sorry that you had such a bad experience. This is not the service we aim to provide. Please give us a call at 0800 376 3333 or email chasesupportuk@chase.com, so that we can investigate this further.
Chase Current & Savings Account
I have only held Chase accounts for a short time. The process to open the accounts was easy but I cannot fairly provide best feedback or reviews until i have more experience dealing with the bank. The savings account interest rate is good. All good so far!
October 6, 2026
Unprompted review
Reply from Chase
Thank you! Glad you are happy with it.
Really good savings offers and cashback
Really good savings offers and cashback
October 6, 2026
Unprompted review
Reply from Chase
Thank you, glad you are loving Chase!
AVOID........Rejected my £450,000…
AVOID........Rejected my £450,000 transfer into my savings account and the money is in limbo for 30 days and i am losing 2K interest from there incompedance this month.......AVOID.......AVOID.......AVOID
October 5, 2026
Unprompted review
Reply from Chase
We're sorry you've had a negative experience with Chase, could you please give us a call on 0800 376 3333? A member of our team will be happy to support you further.
Investing / nutmeg does not work for me
Investing / nutmeg setup journey doesn’t work for me - and support have not resolved despite many attempts
Effectively limited my withdrawals with a daily cap that meant it was not really easy access for large sums of money for a house purchase
October 6, 2025
Unprompted review
Reply from Chase
We are sorry that you have had these issues.
Regarding withdrawal limits, it is possible to request payment limit increases – please discuss this with the support team.
A fantastic online account and great…
A fantastic online account and great online banking service it’s easy to use like any other online banking account bank debit card I use it at any cash machine in any supermarket and shops 24 hours support with free 0800 number all issues I had in the past with my card and products are resolved without walking into a physical bank thanks to amazing customer support any time of day or night this I a bonus. I shop with my chase debit card and enjoy some great benefits
October 5, 2026
Unprompted review
Reply from Chase
Thank you for a great review!
I was almost scam out of some money
I was almost scam out of some money , Chase help me to get the funds back.They were very helpful, caring and informed and equip me to avoid this situation again.
October 5, 2025
Unprompted review
Reply from Chase
We are so glad our team could help protect your funds and provide you with the tools to stay safe in the future. Thank you for sharing your experience with us!
Straightforward and easy to use.
October 4, 2026
Unprompted review
Reply from Chase
We are delighted to hear that you had such a seamless and hassle-free experience with our service. Thank you for leaving us a wonderful five-star review!
I think chase is a good bank very…
I think chase is a good bank very straight forward easy to deal with
I would recommend they have some good offers from time to time the savings rate is always competitive
October 3, 2026
Unprompted review
Reply from Chase
Thank you so much for the fantastic review! We are so glad to hear that you find our app easy to use and enjoy our competitive rates and special offers. We appreciate your recommendation!
They do NOT protect you from Fraud
The worst most unfriendly bank anywhere. you get zero protection in cases of fraud. I had substantial depost with Chase and somehow two charges appeared on my account; called chase immediately who dismissed my claim, refused to stop / block the transactions, and simply provided two unknown and unchecked retailers of similar name to the culprit and refused my claim. now going through the Ombudsman.
August 7, 2026
Unprompted review
Reply from Chase
We are sorry that you have had this issue and were not satisfied with the fraud investigation. When the Ombudsman are in touch with our complaints team, this will be reviewed.
Excellent bank very easy to use app
Excellent bank very easy to use app, great customer service and fast help, great cashback streamline banking i highly recommend
October 4, 2026
Unprompted review
Reply from Chase
Thank you for the fantastic 5-star review! We are so pleased to hear that you are enjoying our user-friendly mobile app, quick customer support, and the rewarding cashback features. Your high recommendation means a lot to our team!
Changed conditions have eroded its value
Started of a great current account and savings option with a very good cashback offering. Over the past two years limitations and changes in cashback conditions have made the account much least attractive. If only the inertia of having to move the account which has stopped me from changing to another provider.
October 4, 2026
Unprompted review
Reply from Chase
Thank you for sharing your feedback with us. We understand your disappointment regarding the changes to our reward features and conditions over time, and we will certainly pass your comments along to our team for feedback.
Like the bank easy to use
Like the bank easy to use
Also the 2 percent cash back and round up is worth having
October 4, 2026
Unprompted review
Reply from Chase
Thank you for the fantastic review! We are delighted to hear that you find our platform simple to navigate and that you are enjoying our cashback and round-up features. Your positive feedback means a lot to us!
A DISGRACE
When I opened my accounts, i enjoyed a cashback on everything, and was given a decent interest rate on savings. They have now restricted the cashback and drastically dropped the savings rates to loyal customers. High rates are only offered to new customers. In their replies to other reviews they state "We hope to run more interest rate offers for customers at different stages of their relationship with us in the future, so keep an eye on our social channels for any updates."
Why should I have to constantly watch out for updates??? It is up to them to reward loyal customers themselves, and give them the best rates.
I fully expect to receive the usual robotic reply, which will prove my comments !!
October 4, 2026
Unprompted review
Reply from Chase
Thanks for your feedback, we run offers for our customer at different stages in their relationship with us, please keep an eye on our socials for all upcoming eligible offers!
Great account for home and away use
A great account for using home and abroad. The card is easy to use. The app is excellent
October 4, 2026
Unprompted review
Reply from Chase
Thank you so much for the fantastic 5-star review! We are delighted to hear that you are enjoying our mobile application and finding the card convenient for your everyday spending both at home and while traveling overseas.
No problems all good
I've had my chase accounts over a year now and I would definitely recommend them. Never had any issues. Great bank
October 3, 2026
Unprompted review
Reply from Chase
Thank you for the fantastic review! We are so pleased to hear that you have had such a smooth and reliable experience with us over the past year.
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