Chase Reviews 

I use Chase for transferring in my salary and then withdrawing for bill paying, when required. Interest earned at 4.51% whilst in the account. Excellent

Chase is secure, offers some great savings rates and has great customer service. Using all cards abroad is fee free. Great all-round accounts.

Chase is a very easy app to read and use and is not cluttered with too much information. They offer security without the hassle that some banks are currently demanding. They seem to keep up with the money market in terms of offers etc.

I have a Chase 4.5% saver account, which I have paid into every month and which I have never withdrawn money from. Despite the fact that the balance has only ever increased, this month my interest payment has gone down versus last month. This makes no sense at all. Chase are trying to fob me off by saying September has 30 days not 31. Well so do June and April during which months my interest payment increased. I do not trust this bank.

Use this abroad worldwide as no charges for any currency conversions and accepted everywhere plus the app is dead easy to use and gives clear information on account balances.

Very pleased with the app which is easy to use. Also easy to use in foreign countries….. giving a good rate with no hidden charges. Have been a Chase customer for quite a number of years but there appears to be no loyalty and intention to hold onto customers! Come on Chase increase the amount of interest you pay on savings otherwise I will look elsewhere!!!

I recently moved my savings account to Chase as their introductory interest rate was the best around. I found the process very quick and easy. I have now moved all my day to day spending to a Chase current account and earn cash back on my spending. Overall very happy with Chase.

I’m happy with Chase Bank overall.
Just not that the amount you need in savings has gone up to enable you to get 2% cash back . Overall a good bank account. I would recommend

Cashback is ok , but limited to fewer purchases than when originally got card so don’t use it as much.

I opened an account years ago, and found it wasn't for me. I have tried several times to get it closed but all communications are completely ignored, to the point that today they asked me to do a survey.
It may have some good features but the level (or lack) of customer service has only convinced me that I have made the correct decision.

It's Great!!
Does Exactly What It Say's On The Tin!!
Try it you will Love It!

I have been with Chase for around three years. The app and facial recognition are easy to use.
Great notification whenever the current account is used, very reassuring.
The interest rate of its saver account is okay, the 2% cashback is great, but the system does not recognise Jenno’s Coffee house as a food outlet, hence friends and myself miss out on cashback.
Customer service is good, but like most organisations these days there is sometimes a wait before the call is answered, 6 minutes is the longest I have waited.
Bring your Saver Account interest up to the rest of the market, and recognise Jenno’s as a food outlet for a 5⭐️ rating

Can't fault would be 5* apart from can't pay cash in so effectively need another account

No hiccups at all with this card provider

As many others have said Chase seems fine on the face of it BUT if you need any help with anything its shortcomings quickly become apparent. Money was taken from my account when it shouldn’t have been and despite their gushing, over-familiar emails their Support team were of no help whatsoever. They couldn’t understand simple issues, did not support me (the clue is in the name Support) and were actually quite rude. During this process their main interest was in trying to get me to sign up for investment products! What? When I complained about this nothing happened. If you’re thinking about opening an account I really couldn’t recommend them as their back end service does not live up to their slick front end image.

I feel as i have the best two bank accounts currently available in the UK market, in Chase and Nationwide.

Great bank and you talk to a human not a bot

Chase is a great account to have as a supplement to your main account.
Also has the advantage of a credit card option, which I don't think any of the other online only banks offer.

Having asked the Chase bank again, My account has still not been closed and monies transferred to my nominated account.
It is now 15 days and other than saying THEIR TEAM is dealing with it I have heard nothing.
My next step will be to the Banking Ombudsman .
Mervyn Coombes.