Chase Reviews 2,552

We have been Chase credit card customers since 2018. My wife called to book a reservation at the Bellagio hotel on Christmas Day. The site used was a booking site masquerading as the Bellagio hotel. The customer service agent, who was Indian, quoted $8,000 for two rooms, but they charged $18,600. We canceled within 20 minutes of making the reservation due to the incorrect charges over the phone. Chase did nothing to help and is complicit in the fraud. The service works great until you encounter fraud.

I proactively contacted Chase after being impacted by a government shutdown and was told I would not be charged late fees or reported late to the credit bureaus and could make payments once I was paid. That did not happen.

Chase charged late fees and reported missed payments anyway. I spent months trying to resolve this, including filing a formal complaint, and was ultimately told everything was “correct” despite being given different information originally.

Extremely disappointing experience and lack of accountability.

The worst experience ever, I called because I had to link my account to eBay and my phone number didn't accept text messages. My phone determined it was spam, and I actually agree.

The people you contact are not from America, they outsource through India or something. I get upset because they have such a thick accent and are impossible to understand yet they're in control of your bank account.

Just going to the bank is annoying because they do the same shit, they hire family members who speak the same foreign language. Then you show up at the bank and they speak whatever language in front of you.

It's not cool to speak a language you don't understand when they're in charge of your bank account. Then I go to a regular bank where they don't do that and they tell me that isn't the policy to speak non-English when discussing your account.

So what is it? Do I sit here and let them do what's against their policies or do I take my money out of the account to a place that will treat me like an American?

Long as they don't touch my money I can't complain, but these policies need to be enforced. I won't bank here very long.

Worst client experience anyone can ever have. These people have no clue what they are doing at their end. We are very disappointed as customers. Three months back, they charged back debited money from our account without any authorization from us or without notifying us about what was happening. That is when we changed with our primary method of notifications to emails So that if anything ever happens again, we get notified right away. But once again, something similar happened.And they did not notify us before debiting money from our account. We receive a letter in mail two months later.About what was happening.And then when we tried to call them, they said, there's nothing we can do the case is closed now. How can we take action about a charge back, If we are not even aware about what's happening. They are very very unprofessional, illogical and non understanding towards their customers. They shouldn't be allowed to work with businesses and mess their lives. Horrible!!

Horrible customer service. They are unreasonable and unprofessional. They charge back the valid transactions and doesn’t care to notify you. They keep on telling the same stupid things instead of giving a logical solution. Highly disappointed!!! They should not be allowed to work with business/companies as they don’t align with their rights and never own up to what they do.

These people are the worst professionally. They chargeback the valid transactions and no notifications, poorest customer service, it's like they got kids working there who don't even understand a real person talking. Bad bad bad !!! After going through the same situation 3 months back and after multiple times telling them to email us right away if anything, Instead of e-mailing about chargebacks they send the mail two months later and then they tell you the case is closed and there is nothing they can do. How do they even explain that. The cards present customer present and the payment made with consent of the customer were reversed without our knowledge. They are unreasonable, unprofessional and illogical. They should not be allowed to work with businesses ever if they cannot protect their interests and stand by them.

They recently changed their UI and now it is impossible to make out why monthly charges are what they are. They ALSO changed the on-line access so the ONLY WAY to make a dispute of a charge or fraud claim is by calling them.
I now have to seriously consider removing all my personal and business and employee cards from Chase and move to a more customer caring bank.

I needed to see a banker at the Chase location 1501 Ave. M, Brooklyn, NY 11230 on 01/20/2026 around 12:30PM. While waiting in the lobby for the female Employee IN ATTENDANCE, a male Client walked in who also needed to see a banker. When the female Employee became available, she overlooked my presence, approached that male Client and began proceeding with him. Seeing that I politely let her know that this Client came after me. All of a sudden, the Client got agitated and started insulting me using profanity. The Employee didn't say a word even though her facial expression clearly suggested that the male's choice of words was way inappropriate! I asked her to rectify the situation; however, her response was "Many employees are at their lunch time, and I can't watch every customer". Not to mention, she registered the male Client, and he proceeded to see the banker while I was expressing my disappointment over her absence of adequate resolution. Meanwhile, another female Employee in a black suit walked in the area. She didn't introduce herself and didn't ask me why I was upset. So, I told her that the female Employee in attendance didn't do what she supposed to do. I also expressed my concern, if this Employee was properly trained in the customer service and resolving distressing situations. The Employee in the black suit ignored my words by saying "You have your moment!" After such "SERVICE" I left without seeing the banker but humiliated by the bank client and totally ignored by the EMPLOYEES instead. Do they believe that they did a good job? Unfortunately, there is no 0 rating for humiliation.

It has now been over a month that I have been trying to transfer MY OWN MONEY, which I earned through my work, from my U.S. account to my French account after moving back to France, my country of origin.

Since I no longer have an American phone number (I left the U.S. more than two years ago), Chase claims they are unable to verify my identity, despite the fact that I have provided all the information they requested. I even went as far as getting a new American phone number specifically so they could send me a verification code to confirm my identity — still with no success.

The only solution they keep suggesting is that I come to a branch in person, even though I repeatedly explain that I now live in France. No matter how many times I say this, they keep telling me to go to a bank branch.

Seriously? I am not going to take a plane just because your systems are unable to verify an identity remotely, especially in an era where we are capable of sending people to the moon.

Please contact me as soon as possible so we can find a reasonable solution.

Chase did not pay my mortgage twice because they decided Rocket Mortgage was fraudulent. When I called, Customer Service said they were protecting me. Chase did not pay my (major) credit card because they thought it was fraudulent. All normal banking transactions have been treated as fraud. Six hours with Customer Service over five calls did not resolve the situation because no one knows why this is happening and no one cares enough about keeping customers to fix it. It is unfortunate because the branch office is lovely.

Their system was messed up and was behind in showing my January statement by 10 days. I needed it for underwriting to close on my house. They don't email, just fax and the post office which could take 7-10 days. Even Macy's can email you. I need Chase to get in this century, almost no individual had a fax people. So sad, thought much better of Chase.

Horrible customer service! My mom has been banking with them for over 20 years. She has beginning stage Alzheimer’s and I pay all her bills. I tried to use Zelle on the banking app and it locked her account since she didn’t know how to get the code from her text messages and I was not with her. That’s understandable they locked her account but the frustrating part is we went in person to the branch to unlock her account. They said you have to call customer service. She asked if they could put my name on her account and they said we would have to come back 5 hours later. She didn’t feel well so we didn’t go back. I tried calling customer service and they got permission from her to speak to me and make changes. Then transferred me to the fraud team. A lady there asked to get her permission again, so she did again. Then when I told her the situation she said my mom had to explain it. What! Are you serious. She is sitting right next to me and the entire reason I am there on my work lunch break is because she has trouble explaining things. I lost my cool a little and asked her what is the point of her giving permission for me to speak on her behalf and told her she has Alzheimer’s. The lady then asked how does she know how to Zelle if she has Alzheimer’s.Obviously, I help her like I am trying to do now. I told her I would be closing my moms account since this is such a hassle. She told me I can’t do that since I am not on the account. Duh lady my mom will be closing her account. She said that’s fine not caring about losing a long time customer. My mom agreed she no longer wants an account with a bank that is going to give us bad customer service and so much trouble accessing her account. Bank of America it is!

The Chase Fraud service is the user experience that I have ever experienced from a bank in 40 year business career. This alone is a reason not use Chase Bank.

Scamming bank , freeze accounts with no communication . Can’t get hold of them and zero communication . No warning no reason apart from they are returning the money when they close the account which to me has been frozen 2 months .
Still no money had to go through stress of FCA , ICO and ombudsman

Worst banking ever!! They immediately suspect a fraud after i deposit a work check from my job and they closed my account on their terms!!! No investigation.

Kept my account in good standing no fraud received direct deposits and one day my account was closed with no reason provided. Good thing I have another account. I feel I was discriminated against and I plan to take it further!

I noticed a Venmo transfer I didn’t recognize and immediately called Chase. A fraud case was opened, but I quickly realized it was my mistake (a recurring checkmark) and went to Chase in person to cancel the fraud claim. I was told my money would be available within three days. It has now been almost 60 days. Chase removed the money from my account, Venmo shows my balance as negative $400, and no one can explain where my money is. It’s frustrating that customers have no control over their own funds while banks and apps hold them indefinitely with no resolution.

I tried the Chase Amazon card again. Mainly because of the 250.00 enticement. What a pain there sight is. Very hard to locate activity (done so once) and if you do find it, they describe nothing.
Old discontinued card is listed first, need to hunt for current card.
When I called, twice, they asked for my password which I forgot, no backup like last of SSN.
So, I won't use the card and let it expire like the prior one. Maybe this time I learned and this will help someone else thinking of getting involved with Chase.
This is just a release of frustration since I know no one will contact me to solve this.

Im switching banks immediately, deposited my payroll check jan 9 and my funds are still not available!! Worst bank ever

What a joke of a credit card company. After months of prodding, I finally applied for an Amazon Prime Visa before Christmas to get the gift card offer. I didn’t want to start using the card until I could enroll in text alerts and make sure I’d get notified of every transaction, as I’m extremely nervous about credit card fraud.

I couldn’t enroll my number online, so I called Chase customer service FOUR separate times for assistance and wasted HOURS of my life trying the same methods over and over, because not a single rep there (including their entire tech team) knew what the issue was or how to resolve it. Long story short, I finally resolved it MYSELF by just searching the error message verbatim, and AI notified me it was likely because my number was already enrolled on another account (which made me instantly realize it was on my partner’s account from when I was an authorized user). So I called back and asked them to remove my number from that account, and I was able to enroll immediately (despite repeatedly being told that the changes they suggested would take at least 48 hours to update in the system)!

So I finally started using the card with the intention of buying an iPad and MacBook. I could’ve received the MacBook the next day, but took their deal to wait until Monday in order to get 6% cash back instead of 5%. I called TWICE after ordering the MacBook to tell them about my purchases and ask for clarification on when the balance would have to be paid by in order to avoid interest. Well wouldn’t you know it, the purchase got declined a few hours later for a “fraud alert”, and I lost my delivery slot and the extra 1% cash back, so I waited for absolutely nothing! They’re either INCOMPETENT or shady, because there’s NO reason using MY Amazon Prime card on MY Amazon account for a purchase to MY address should seem “suspicious”, ESPECIALLY when I JUST advised them of my intent to purchase expensive Apple products.

I’m so frustrated between their incompetent tech support (who doesn’t know as much as AI apparently) and their RIDICULOUS “fraud alert” that I’m seriously tempted to just rip both of my Chase cards up even though I shop on Amazon quite frequently. What a JOKE!