chaseandwonder.com Reviews 48

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their beautiful design, long-lasting nature, and exquisite fragrances that effectively fill rooms. Many appreciate the option to purchase refills, promoting sustainability, and commend the elegant packaging, making items perfect for gifting. The service provided is frequently described as excellent, with consumers noting the personal touch and commitment to customer satisfaction. People also appreciate the variety of products available, from candles and diffusers to room sprays, and the unique, artistic ceramic containers.

What people talk about most

Product

Clients share positive opinions on product quality and aesthetics. Reviewers consistently praise the... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the thoughtful and personal touch.... See more

Order

Reviewers express satisfaction with the ordering process. Customers appreciate the care taken from order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only reed diffusers and candles that actually make your room smell lovely. They last forever and look stunning. I have the Flower Lady reed diffuser in my hallway, The Orangery candle and room spr... See more

Company replied

Rated 5 out of 5 stars

Beautiful handmade products, the candles are long lasting, burn evenly and deliver a strong and wonderful scent - Tuscan sunset is divine. A recent order had a product missing and the owner himself re... See more

Rated 5 out of 5 stars

Ordered the' Home for Christmas' gift set and a box of crackers, they arrived promptly, securely and carefully wrapped. Oh wow what beautiful items, the gift set is gorgeous, smells divine and is pres... See more

Rated 5 out of 5 stars

One of the best companies I've ever bought candles from. The quality of the ceramics, the smells.....Alpine Lodge definitely a favourite, but so many to choose from. The service, the packaging you jus... See more


Company details

  1. Candle Store

Written by the company

British design and Home Fragrance Brand Chase and Wonder. Sophisticated blends of fragrance, hand poured into china vessels with luxury eco-soy and vegan wax.


Contact info

4.8

Excellent

TrustScore 5 out of 5

48 reviews

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Rated 5 out of 5 stars

I have bought several ceramic candles…

I have bought several ceramic candles from Chase and Wonder over the last year or so and never fail to be impressed by the quality of their products

Firstly the ceramic containers are a work of art. Each fragrance has an appropriate decoration and the hint of gold around the top or in the designs make them a work of art

As for the scents, I have tried a few. I love Country Garden as it transports me back to my childhood summers, with the smell of wild flowers and roses. It is subtle rather than overpowering and fills a room with the most incredible smell

At Christmas Time, you cannot beat Starry Night; think Christmas trees, quality street chocolates and twinkling lights. For a more rustic smell, go for the Enchanted Forest. The majestic stag on the container is amazing

The company sells refills (get in there quick as they sell out fast) and offers a special refill service for the larger three wick ceramic candles

I have gifted the candles and bought them simply for myself. Each item arrives in a beautiful box, securely packed. I cannot recommend this company enough They knock so many other brands out of the park with beautiful products that smell as good as they look

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Lovely jubbly 😊

What can I say….i love the ceramic candles. They are perfect!!! It’s the whole thing. The package arrives and looks wonderful. Then you open the box and the smell reaches your nose and you’re immediately transported to a dreamy place. The ceramic candle pot is stunning, each design so carefully crafted. I must say I have a few myself. Love the em so much I’ve gifted them to friends who also love them. Once your candle is used fret not!!! You can get refills! Hooray : )
Service is always fab and the team really care about their products. So support a local business. Simply lovely

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service & Fabulous Products

To say I love C&W Candles would be an understatement - the concept of buying such beautiful products from a Company that are local and also use the Potteries for their candle pots means a lot to me - I have a wonderful collection now and also now use them for the perfect gift - also extended onto their Reed Diffusers - the Tuscan Sunset is just divine! But what really sets them apart is their exceptional customer service - from the moment you make the order to the moment your parcel arrives, everything is done with such care and you know that you are buying something special. Highly recommend that everyone reads the story behind the brand and makes C&W their go to shop for the perfect present - even if its only for yourself ❤

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

The ceramic candles are exquisitely…

The ceramic candles are exquisitely beautiful and the fragrances divine
Chase and Wonder are a wonderful company making the most beautiful products.
The service is perfect with a thoughtful and personal touch.
My favourite candles in the world

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

I Love Chase and Wonder - amazing fragrances!

I love Chase and Wonder! I have used their candles for years, and at Christmas I always buy their Christmas crackers which are elegant, Christmassy and special. The candles smell amazing and last for such a long time. The reed diffusers really do make the room smell amazing, so every time you walk in and out of the room, you smell the wonderful fragrance. My "go to" favourite fragrance is The Flower Lady, but I also love The Orangery and The Library, although there are so many other fragrances to choose from. The packaging is beautiful, and great for a gift, and delivery is so quick, usually next day depending on when you order. I also love the personal touch of receiving free one of the Chase and Wonder cards in the packaging, which are elegant and unique, and so nice to be able to send to your family and friends. Communication regarding orders, postage and special offers are great. As a customer of Chase and Wonder, I really do feel that my order and satisfaction is important.

March 19, 2026
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Rated 5 out of 5 stars

I have ordered from chase and wonder…

I have ordered from chase and wonder for a few years now. I can honestly say they are excellent quality. Yes there a bit more expensive than your usual brands. But it's definitely worth paying that bit more. I have ordered candles and diffusers from other companies professing to be really good quality. But they have always been disappointing. With most other companies you get the smell of the candle when you first light it. Then after that there is no smell at all this is because they only fragrance the top layer of wax. But chase and wonder fragrance runs all the way through right to the last light. Amazing products. If you want to invest in something that is first class definitely go to this company. You will not be disappointed. Keith Griffiths

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Lovely to find a small business producing locally in the U.K. I have placed several orders with Chase and Wonder and the quality is excellent as is their customer service. The ‘Christmas Crackers’ are exceptional, not cheap, but were the talking point at the Christmas table .

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

The products are of the highest quality…

The products are of the highest quality with so much attention to detail on the branding and the value for money is off the scale. My first purchase was the tuscan sunset gift box as a christmas pressie for my girlfriend and she was doing mentals over it and said it was possibly the most beautiful packaging she had ever seen and loved the neroli scent. I know she has bought several things herself since, as have i and i cannot recommended this company and its top quality products enough! The customer service and personable approach is also something that im extremely impressed by. All round top notch!!!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Came across this website purely by…

Came across this website purely by accident but was intrigued when I visited it and see the beautiful range of candles and holders that were offered so different from others I had previously purchased ..
It was difficult to choose as I hadn’t used these before so I purchaser the tester set which I also received a free gift with
From the moment I lit the candle the smell surrounded my rooms
It was one of the best scents I had burnt and a delight to have it filling my lounge and downstairs with it’s intoxicating aroma .. since then I have made other purchases and been delighted with them this company are true to its word once you have purchased one of their products there’s no going back to alternatives ..
I had one of my purchases gift wrapped it was stunning to the point I felt guilty taking the wrapping of .. Perfect ion every level 💓

December 12, 2025
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Rated 5 out of 5 stars

Superb quality and fragrances

These are the best, most long-lasting candles with stunning fragrances. I buy these on repeat and particularly love the option to buy refills for the original ceramic candle jars. They are not cheap but the are well worth every penny

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer!

The ceramic candles and reed diffusers are superb, my absolute favourites. They make special presents for my special people, who are delighted to receive them. My favourite fragrance is Tuscan Sunset, which lingers around the whole house. I also love The Land of Nod, a recent addition, which is perfection. The business is family-run, and this is another reason I purchase from Chase and Wonder, time and time again! The personal service is second to none. Nothing is too much trouble.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

These candles and scents are five star…

These candles and scents are five star and by far surpass other luxury brands. My absolute favourite is Starry Night, which is the pure essence of Christmas! Be quick, this sells out every single year. I love the ethos of this Company. It’s British and you can buy refills for the beautiful porcelain holders, so it appeals to my greener side.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Exquisite candes

After years of using inferior candles and being dissatisfied with the product, I’ve finally found one that looks exquisite and smells divine.

February 20, 2026
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Rated 5 out of 5 stars

Completely beautiful products

Completely beautiful products, the candles smell divine, and I love the China candleholders even when the candles finished they’re like pieces of art.
I like some at Christmas and then different ones in the summer.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful products!

This company produces the most beautiful candles and diffusers! I buy for myself and also as gifts for friends. My favourite is the Tuscan Sunset candle and diffuser. I have gifted other fragrances and all have been lovely.
Highly recommend

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

A luxury brand of room fragrances that…

A luxury brand of room fragrances that have amazing scents and slightly quirky designs.
I received a gift of a candle and have now bought the refill and many other items as gifts and for myself.
I love that it is a UK based company and is quite unique.
I like that you can buy cards with the smell of the scents so you can decide on your favourite and this is redeemable against a purchase.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

What fabulous items , I would fully recommend buying y

I was introduced by my friend when I once visited her, her house smelt gorgeous she had the flower lady burning.
It was beautiful from then I’ve been hooked. I have had a wide variety of things from various candles reeds room sprays . I purchased the Christmas crackers and plates my table on Christmas day was both elegant, with a twist of modern.
I must say my favourite to date is the land of nod this is very long lasting fragrance. My daughter asked me one day mum what do I keep smelling and it was the land of nod , and she too is now hooked. The parcels on arrival are so well packaged and look so intriguing.
I must say late one November I received an email from David asking me to return the crackers as he frlt in his opinion something wasn’t right and the candies in the crackers weren’t up to his high standard David sent me out another box with postage to cover the box i was returning, also I felt a very trusting gesture too . David is very helpful and responds personally to some emails. I wouldn’t buy any other candles etc With Chase and Wonder you can feel assured you are getting a high spec item.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Love Chase and Wonder candles

Love Chase and Wonder candles have been using them for a few years now love the fact that I can order refills for my beautiful containers which are lovely the candles themselves have a great smell - my favourite is the botanist makes my home smell of summertime easy to re-order and always come promptly and expertly packed I’ve also purchased reed diffusers which again I can buy refills for thank you Chase and Wonder

March 17, 2026
Unprompted review

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