chaseandwonder.com Reviews 48

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their beautiful design, long-lasting nature, and exquisite fragrances that effectively fill rooms. Many appreciate the option to purchase refills, promoting sustainability, and commend the elegant packaging, making items perfect for gifting. The service provided is frequently described as excellent, with consumers noting the personal touch and commitment to customer satisfaction. People also appreciate the variety of products available, from candles and diffusers to room sprays, and the unique, artistic ceramic containers.

What people talk about most

Product

Clients share positive opinions on product quality and aesthetics. Reviewers consistently praise the... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the thoughtful and personal touch.... See more

Order

Reviewers express satisfaction with the ordering process. Customers appreciate the care taken from order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only reed diffusers and candles that actually make your room smell lovely. They last forever and look stunning. I have the Flower Lady reed diffuser in my hallway, The Orangery candle and room spr... See more

Company replied

Rated 5 out of 5 stars

Beautiful handmade products, the candles are long lasting, burn evenly and deliver a strong and wonderful scent - Tuscan sunset is divine. A recent order had a product missing and the owner himself re... See more

Rated 5 out of 5 stars

Ordered the' Home for Christmas' gift set and a box of crackers, they arrived promptly, securely and carefully wrapped. Oh wow what beautiful items, the gift set is gorgeous, smells divine and is pres... See more

Rated 5 out of 5 stars

One of the best companies I've ever bought candles from. The quality of the ceramics, the smells.....Alpine Lodge definitely a favourite, but so many to choose from. The service, the packaging you jus... See more


Company details

  1. Candle Store

Written by the company

British design and Home Fragrance Brand Chase and Wonder. Sophisticated blends of fragrance, hand poured into china vessels with luxury eco-soy and vegan wax.


Contact info

4.8

Excellent

TrustScore 5 out of 5

48 reviews

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Rated 5 out of 5 stars

Easily up there with the very best

I am obsessed with scented candles and these are by far among the very best. The scent is really intense and unique, the ceramic containers are a work of art with amazing attention to details, refillable or reusable. Other items like diffusers, china plates and cups, Christmas crackers, cards etc. are of the finest quality and everything is proudly Made in England. The service is always first class, the website user friendly. It is a small business and the owners, David and Faye, are very friendly, approachable, attentive. Highly recommended*****

December 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Gorgeous fragrance

Gorgeous fragrance, beautifully packaged. I have the library diffuser and flower lady candle. Outstanding service from this small business. I had a problem with delivery (no fault of Chase and Wonder) which David went above and beyond to resolve. Highly recommend for home luxury and fabulous gifts.

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely the most beautiful candles I…

Absolutely the most beautiful candles I have ever bought and the fragrances are out os this world. Absolutely worth every penny. The packaging is just incredible. It feels just like Christmas when you open their parcel!

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Everything I have ordered from this…

Everything I have ordered from this company has been just beautiful!
Beautifully packaged, always a little note inside saying thank you, the products are fantastic quality and if there’s ever a problem they are so accommodating
I highly recommend them, a great family run business, always 1st class

May 10, 2023
Unprompted review
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Rated 5 out of 5 stars

Beautiful quality products!

The designs are all very special and quite unique. The candles smell amazing and the scent from the reed diffusers carries for a longer time than others I've bought. Purchases arrive really well packed and with a lovely thankyou card. I cannot recommend this company highly enough.

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality products

Their products are lovely. I have been purchasing gifts from them for three years and have never been disappointed. Excellent quality. David, the owner, was very helpful and solved my query promptly and efficiently when I contacted him the other day. I would definitely recommend this company. Friends and family will be delighted with their gifts! Or just spoil yourself.

September 4, 2021
Unprompted review

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