PhoneSavvy.uk (Cheap prison calls) Reviews 

216
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff for being exceptionally polite, kind, and always ready to help resolve any issues quickly. Consumers note that the team goes above and beyond to ensure a completely smooth and welcoming process for everyone. People also appreciate the extremely reliable service and affordable monthly rates that make staying in touch so much easier. Users consistently mention how quick and straightforward it is to set everything up without facing any complicated hurdles or delays. Many reviewers strongly recommend the business for offering great value and maintaining consistent, high-quality connection standards throughout the year.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as kind, warm, efficient,... See more

Service

Consumers find service to be positive, highlighting affordable and reliable calls that help them stay... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting superb and exceptional... See more

Value for money

Customers report great satisfaction and appreciation regarding the value for money provided by the service,... See more

Price

Reviewers mention positive feedback about price, emphasizing that the rates and monthly costs are affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in ye... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more

Rated 5 out of 5 stars

Quick service....always worked no problems. Enjoyed lots more calls and contact from my loved one. When cancelling subscription, the response was fast personal,heartfelt and kind, really sweet and ma... See more

Rated 5 out of 5 stars

Such a great way for myself and my partner to keep in touch, Jake has been so helpful to me, I was using another well known service before Phone Savvy & it was costing me double at least!! Brilliant s... See more


Company details

  1. Telecommunications Service Provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(216)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

Calls are so much cheaper for my partner. He’s saved so much, the customer service team have been amazing with any queries I have had. Couldn’t recommend this service enough.

August 8, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Great service, calls come straight through to my phone, good price for never being down, no glitches, always got signal and never cuts out. Customer service is also very good and agents are polite

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

These are the ones to use

These are the ones to use. Amazing customer service,any issue, it has been sorted. Its the peace of mind you want going through a hard time with loved ones away, and knowing we can talk for longer without the worry is great. Very easy to set up and get started and people there to help you along the way. 🙂

July 24, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Since hearing about phone savvy I instantly opt in! After using other services which cost me a bomb on a monthly basis I decided to give this one a go and it's been so worth it. Unlimited calls throughout the day/night for a whole month with no hassle for an unbeatable price you carn't beat it! I've also managed to save around £50 a month! it's reliable and the customer service is spot on.

June 26, 2023
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Great service

I have been using this service for over a year and the customer service are really helpful and reliable I had a hiccup a couple of months ago where the prison had blocked the number I was given and within 24 hours I had a new number and was back up and running as soon as it was received on the pin. I haven’t had any problems since! 100% worth the money thank you for your service.

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

The landline for cheap calls is really…

The landline for cheap calls is really good n helps me n my partner to stay in contact for longer on the phone I will recommend this service to any1 as it’s brilliant n the staff are very professional n friendly n plus it’s easy to use

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

since using phone savvy it has been a…

since using phone savvy it has been a lot easier to keep in contact with my loved one, also last time i couldn't pay untill the day after my renewal date and they kept the line open untill i could pay it this was amazing. highly recommend

June 14, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Gives me more time to speak to my…

Gives me more time to speak to my partner as the cheaper rates in jail with this number. Recommend this to 100% to Anybody, better than any other prison company phone I’ve ever known, and I’ve used a few before. Received the number straight away once I applied for it. Absolutely hassle free one payment a month and you’re good to go.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Cheap calls

My experience is great I get to chat with my partner for longer and cheaper we’re both happy with the service

June 7, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look