The booking process was smooth but when the payment successful confirmation email was received and told to check if info is accurate, I noticed a minor error in one of the passenger's birthday date. W... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth transaction. Hope no issue with the tickets. However price jump a bit during transaction. Was wondering caused by demand or advertising tactics. Updated: During online checked in, it wa... See more
Company replied
Much easier in selection and confirmation was fast. Had bad experience with other site who collected the payment and later came to say that booking failed and the refund takes 30 days (unreasonable???... See more
Company replied
This is my first time using Cheaptickets' services. I am surprised with the immediate reactions to all my requests. The paperworks followed immediately after I confirmed my purchase of the travel tic... See more
Company replied
Company details
Written by the company
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Contact info
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nickel and dime approach
Nickel and dime approach, quoted price was not the final price. Unsavory experience, will avoid using CT again.
April 29, 2026
Reply from Cheaptickets.sg
Hello Stephen,
Thank you for your feedback. I understand your point regarding the pricing structure and would like to explain how it works.
Airlines apply a base price so that travelers can decide for themselves which extras they need. This way, you only pay for the services you use. Optional services and partner offers are displayed so that you can customize your trip to your preferences.
All costs are displayed before you confirm the booking, for optimal transparency. I hope this clarifies the pricing structure.
Kind regards,
CheapTickets
Ingrid
cheap & easy way to book flight tickets
April 20, 2026
Reply from Cheaptickets.sg
We're happy to hear that you found booking flight tickets easy and affordable. Thank you for your positive feedback; it means a lot to us.
Reply from Cheaptickets.sg
We're happy to hear that booking multiple airlines was easy for you. Thank you for your positive feedback; we appreciate it.
Lousy.why after fill particular the…
Lousy.why after fill particular the system seem like not recognize.i choose adult is 12 years and above.After fill in particular shows adult must be 18 above.and select child the become infant.The system got problem? Very uncovienance.!
April 24, 2026
Reply from Cheaptickets.sg
Dear Customer,
Our apologies for the inconvenience during the booking process.
We strive to assist our customers as best as possible. If you encounter any issues, please do not hesitate to contact us directly via the chat. We are available 24/7 to help you as quickly as possible.
Kind regards,
Mark | Customer Service
CheapTickets.
Flight cancelled with no alternative…
Flight cancelled with no alternative offered on the same day. Takes 8 weeks to refund
April 24, 2026
Reply from Cheaptickets.sg
Dear Customer,
Thank you for sharing your feedback. I am genuinely sorry to hear about your experience with cancellation and refund claim.
We would like to find a solution together with you, but we don't have the correct contact information to contact you.
Would you please send an email to complaints@travix.com stating: TrustPilot EN? along with your booking number. We will contact you as soon as we receive your email.
Kind regards,
Mark | Customer Service
CheapTickets.
Got a good price and fast transaction.
April 24, 2026
Reply from Cheaptickets.sg
We're happy to hear that you received a good price and experienced a fast transaction. Thank you for your positive feedback; we appreciate it.
Updating of info
The booking process was smooth but when the payment successful confirmation email was received and told to check if info is accurate, I noticed a minor error in one of the passenger's birthday date. When I called 31297268 to seek assistance, I was told that birthday error does not matter and it will not affect ticketing. Not very comfortable with that approach.
April 16, 2026
Reply from Cheaptickets.sg
We appreciate your feedback and are glad the booking process was smooth. We regret that you feel uneasy about the information you received regarding the birthday discrepancy. We'll like to assure you again that the date of birth has no impact on your travel. Thanks for booking with us and for leaving a review
Good online service but take a bit long…
Good online service but take a bit long to wait for online officer to respond
April 20, 2026
Reply from Cheaptickets.sg
We're happy you find our online service good. We appreciate your feedback regarding the waiting time and will work to improve our response times. Thank you!
Selection of preferred flights
Booking was completed smoothly.
Wld hav preferred the same style of selecting preferred flights like what I did previously -- select forward flight first followed by the selection of thecreturn flight. This time (latest booking), I had to look at all the different combinations to find the one combination that I wanted... quite a waste of time...
April 7, 2026
Reply from Cheaptickets.sg
We're happy the booking process was smooth. We appreciate your feedback about the flight selection style and the time it took to find your preferred combination. We'll look into this to see how we can improve the experience.
I cancelled my air tickets and the…
I cancelled my air tickets and the airline confirm the refund was returned to cheaptickets. But the website only refunded me 1/6 of the total amount and told me the rest takes 10 weeks to refund. now half year has passed and they stopped replying my emails after chasing them for 10 times. dont trust this website and better make a booking directly with the airlines.
October 26, 2025
Unprompted review
Reply from Cheaptickets.sg
Hallo Yi,
Thank you for sharing this. It is clear that the delay in the full refund and the lack of updates is unpleasant.
This situation will be investigated next week in consultation with the finance department to determine why the remaining amount has not yet been paid. You will receive an email with more information no later than the end of next week.
Kind regards,
CheapTickets
Ingrid
Made a mistake in my last name and I…
Made a mistake in my last name and I wasn't allowed to change for free even at an instant notice. That made me flustered and I made another flight booking and caused me to input an incorrect date (One day later!) - I will never use this website again. As a result, I changed to Agoda to make my flight booking!
April 3, 2026
Reply from Cheaptickets.sg
Hello Ivan,
Thank you for your feedback. We are sorry to hear about the problems you experienced with the name change and the dates of your second booking.
A ticket is a personal document, and the names must match exactly those in your passport. We are bound by the strict rules of the airlines regarding name changes. In most cases, airlines do not allow free corrections, even shortly after booking.
Regarding your second booking: the dates you selected during the booking process are final once the ticket has been issued. Since we have not been in contact with you regarding these specific issues, we must follow the airline's standard terms and conditions for changes or cancellations.
Kind regards,
CheapTickets
Ingrid
I bought my ticket from CheapTickets.sg…
I bought my ticket from CheapTickets.sg and it was a very good promotion. The booking process was easy and smooth. Everything went well and I received my ticket quickly. Very convenient and hassle-free. Highly recommended! 👍
March 24, 2026
Smooth & Easy
Easy to navigate, clear, single click, completed booking in less than 10 mins! Great overall experience.
March 17, 2026
Lousy service
March 13, 2026
Reply from Cheaptickets.sg
Hello Licong,
Please note that when requesting a ticket change, we are required to follow the specific fare conditions and change rules of the airline, in addition to our own service fees. Although the final decision regarding approval for a change and associated costs rests with the airline, we make every effort to assist you by exploring all available options and finding the most suitable solution for your travel plans.
Kind regards,
CheapTickets
Ingrid
Excellent and helpful
February 24, 2026
easy to proceed
February 6, 2026
Major problem with cancellation. Skip for major trips
Avoid if major trips. Customer service can't do anything .
Tried to ask for a medical waiver for flights book thru cheap tickets for Singapore airlines. The entire back and forth communication was a waste of time. CheapTickets insisted that they have communicated with the airlines but the airlines mentioned they have not received anything of the sort.
I have other family member which managed to get the wavier easily with Singaporeairlines with the same situation and I find that CheapTickets basically didn't do anything to even try to help.
Basically the customer service is just faking it. After the flight date was over, I tried asking for a statement saying that no refund is being provided, they are telling me that the flight was taken. I don't even know what information they are getting from. Singapore airlines even sent me an email saying the flight was not taken.
Totally unreliable customer service. Useless when anything happens
February 16, 2026
Unprompted review
Reply from Cheaptickets.sg
Hello Jinlong,
Thank you for your feedback. I regret the difficulty you experienced regarding your medical waiver request. When a waiver is requested, we act as an intermediary to submit your documentation to the airline; however, the final approval rests solely with them. It is concerning to hear about the conflicting information regarding your flight status and communication logs. We invite you to contact our live support so we can investigate this further.
Kind regards,
CheapTickets
Ingrid
The ticket sent was missing something
The ticket sent was missing something. But after call the number, the issue solve fast.
February 10, 2026
Reply from Cheaptickets.sg
Hello Sue,
We appreciate you bringing this to our attention. We're glad our team was able to resolve the ticket issue quickly for you. Thanks for your positieve feedback.
Best regards,
CheapTickets.sg
Ingrid
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.