Setting up for receiving funds to my bank was straightforrward and quick, however, I had difficulty figuring out how to print a check...I could see the check details, it said the status was "unpaid",... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My company is a vendor that recently received a payment from a Checkbook Inc Client. I had to reach out to support because we had a few questions. I was helped by Bianca Cayetano and she was so incred... See more
Company replied
The payout from the company (that sends the into to Checkbook.ioO) was delayed, but once that was sorted out, the Checkbook.io folks were very responsive and prompt with their replies to my email; and... See more
Company replied
GREAT communication! Bianca was SUPER NICE and VERY helpful! She always answered my questions very quickly! Couldn't have asked for better people to work with! Thanks SO MUCH to everyone! Shawn.... See more
Company replied
Company details
Written by the company
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Contact info
United States
- checkbook.io
3.3
Average
185 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use, has good support feature!
Setting up for receiving funds to my bank was straightforrward and quick, however, I had difficulty figuring out how to print a check...I could see the check details, it said the status was "unpaid", but I had no luck figuring out why I could not print it. Well, it turned out that my email address used for the payor company was wrong, so the email notification that allows you to use the print feature was not received. I contacted the payor company and icheckbook.io using their Support feature (I believe it was way at the bottom of the page) and got quick results!
October 20, 2025
Unprompted review
Reply from Checkbook
Hi Deborah,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are happy to hear that your issue was resolved quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
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Prompt customer service
I had some challenges with connecting direct deposit due to a name and email change, but the team connected with me very quickly and was able to guide me on how to resolve the issue promptly.
October 20, 2025
Unprompted review
Reply from Checkbook
Hi Katie,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are happy to hear that your issue was resolved quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Proxess time & email delivery
I am new to checkbook.io and had a question on the process times. My e-mail was responded to very timely and a problem with the delivery resolved immediately.
October 16, 2025
Unprompted review
Reply from Checkbook
Hi Nancy,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are glad to hear that your questions were responded to quickly and seamlessly.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Terrible Customer Support - USE A DIFFERENT PLATFORM!!!
I almost never take the time to write reviews, but my experience with this company has been so poor that I feel compelled as a small business owner to warn those who are considering the platform. They don't actually have a customer support solution - instead they will spin you around dozens of reps that never actually do anything to provide the help you need to use the platform. This is very concerning given the sensitive information that is shared. I'm going on 4+ weeks of still not getting anything from them...if you need a payments provider, please save yourself a never ending headache and use a different platform.
September 15, 2025
Unprompted review
Reply from Checkbook
Hi Cameron,
My name is Eden and I'm a member of the Support team. I reviewed your case and I do see that our team has been responding to you in a timely manner. I understand you felt frustrated through this process.
Thank you for submitting the documents we requested. Upon further review, unfortunately, at this time we are unable to reactivate your Checkbook account.
If you have any other questions on this, let us know and we'll be happy to assist you.
Best regards,
Eden.
Ronan helped me out quick :)
October 8, 2025
Unprompted review
Reply from Checkbook
Hello Jose,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are glad to hear that you are having a seamless experience receiving payments from our client through our platform.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
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Find a different platform!!
I know a few people that use checkbook for their business needs. I thought they were a good company so I have referred a couple of businesses lately. Never again!! Nothing but trouble! It was bad enough that the verification process took so long, but even once it was set up, and the first batch of payments were sent out, Checkbook decided to place holds on all of the payments, requesting additional documentation from the businesses owners. Even after all necessary documentation has been sent, weeks later, all payments are still pending and the businesses can’t access their accounts in order to cancel payments in order to reissue.
As soon as I’m finished with my startup, I definitely will not use Checkbook after seeing what they’re doing to my friends.
September 14, 2025
Unprompted review
Reply from Checkbook
Hi Crystal,
My name is Eden and I'm a member of the Support team. I tried to review your case in more details but unfortunately, there are many tickets with the name Crystal.
I'm happy to review this situation. Please send us an email to support@checkbook.io and address it directly to me: Eden. Once i receive this, I'll get back to you as soon as possible.
Thank you.
Best regards,
Eden.
Terrible Experience Account Still Not Reactivated
I’ve been left stuck for almost 2–3 weeks now. They still haven’t reactivated my account. Every single document they asked for was provided the same day, yet there’s been no real progress or resolution. Their customer service is beyond terrible extremely unresponsive and unhelpful. All I get are vague replies saying ‘still under review’ with no clear answers or updates. This has been a frustrating and unacceptable experience.
September 17, 2025
Unprompted review
Reply from Checkbook
Hi Vaverto,
My name is Eden and I'm a member of the Support team. I reviewed your case and I do see that our team has been responding to you in a timely manner.
Thank you for submitting the documents we requested. Upon further review, unfortunately, at this time we are unable to reactivate your Checkbook account.
If you have any other questions on this, let us know and we'll be happy to assist you.
Best regards,
Eden.
Fast and quick resolution provided.
They are quick on responding to my problems. Also they work with professionalism and great manners.
Amazing website and easy to use.
October 2, 2025
Unprompted review
Reply from Checkbook
Hello Charlie,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are glad to hear that you are having a seamless experience receiving payments from our client through our platform.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Do not use this company
Do not use this company, they took the balance of my virtual Visa card ($350) and will not refund it, they must only have one customer service person somewhere in the world, her job is to string you along until you give up.
August 1, 2025
Unprompted review
Reply from Checkbook
Hi Gary,
My name is Eden and I'm a member of the Support team. I looked into this situation and I apologize for the inconvenience this has caused. We are actively working together with the sender of your payment in regards to refunding them for the VCC balances.
If you have any other questions on this, please reach out to support@checkbook.io and we are happy to provide you regular updates.
Best regards,
Eden.
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why does it take so long to get my…
why does it take so long to get my account reenabled? The day when i sent a payment for 500.00 to someone who i have a contract with... im thinking everything is fine well its not.. after i sent the 500.00 my account was suspended. talkng aqbout checkbook protection then told me send my id and a picture of me holding my id and my account not even back up and running... then i got ask for my business website after i told rose i have a ein i have a business like what is this for? first was my id and me holding it, refusal of my ein and my article of incorpation and only asking for a webiste??????????? doesnt make sense... i emailedback my ss4 and my sos ca.goc business documentatuion now im still waiting for my account to be back up and running... this is so wrong! i dont recommend this company...
September 4, 2025
Unprompted review
Reply from Checkbook
Hi Sydney,
My name is Eden and I am a member of the Support team. Thank you for your feedback. I reviewed your case and our team has already reinstated your Checkbook account.
We have also refunded the $500 payment to the source account.
If you wish to send payments as a business on Checkbook, please make sure that you fill out all required information on your profile, such as business name, tax ID, have a business bank account, etc. Once this is completed, let us know and we'll be happy to review your account again.
If you have any other questions on this, please email us at support@checkbook.io.
Best regards,
Eden.
so its been approximately over 1 month…
so its been approximately over 1 month and my account is not active even after verifying im a i legitmate business and have to pay vendors. I submitted all request documentation even show my business is state registered, ein, unsure why they needed my selfie and a id just as long no fraud occurs because thats highly senstiive information and whats messed up is i paid one vendor before i got suspended for valid reason. this is unacceptable.
August 7, 2025
Unprompted review
Reply from Checkbook
Hi Kimori,
My name is Eden and I'm a member of the Support team. I reviewed your case and I do see that our team has been responding to you in a timely manner.
Unfortunately, your Checkbook account doesn't have a business name, tax ID and many other required information that we need for a business to send payments. Once you have all this information, please send this to support@checkbook.io and we'll be happy to review your documents again.
I also see that you are a recipient (from the previous review 2 days ago in regards to the $500 payment). This payment was already refunded back to the sender and the sender was informed to reissue you the payment.
If you have any other questions on this, let us know and we'll be happy to assist you.
Best regards,
Eden.
Consultant
Ath Power continues to exceed my expectations. Each department is extremely proficient, professional, and provides comprehensive support to fulfill the mission at hand.
September 4, 2025
Unprompted review
Reply from Checkbook
Hello Tanya,
My name is Candy from the Checkbook Support team. Thank you for the great feedback. We are glad to hear that you are having a seamless experience receiving payments from our client through our platform.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Candy M.
This company must be a scam because I’m…
This company must be a scam because I’m suppose to be paid by a company I was hired and after I accepted the payment these scamming company ended up suspending me and telling me to send my selfie and ID and my bank statement that shows my account and routing number!!!! like wtf PayPal doesn’t even do that!!!! IM OUT OF 500 I’m owed and this company holding my money without valid reason this is a serious violation of my hard earn funds!!! Then when I asked to tell me why my account is suspended why needed my funds because I’m the receiver of my money. I got told they can’t provide when they suppose to under FTC act and potential privacy and data protection violation by requesting my personal information which I provided already and my funds suppose to been deposited since Aug 14 it’s September I never got my money this is crazy I had to close my discover bank account because me providing my bank information to get paid and then suspended on the same day I’m suppose to get my money deposited is sickening!!!! Will be suing because this is a serious violation and I’m glad I see so many experiencing that what I went through !!!
No real company will ask for that like they can easily steal my identity and do whatever with it this is wrong!!
August 13, 2025
Unprompted review
Reply from Checkbook
Hi Kim,
My name is Eden and I'm a member of the Support Team. I have investigated this situation thoroughly. I understand that this is a frustrating issue. I see that the funds have been refunded back to the sender already and we let the sender know to issue you the payment again.
If you have any other question on this, please let us know so we can assist you further.
Best regards,
Eden.
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No Complaints
Legit, no Complaints! Support is responsive and helpful!
August 22, 2025
Unprompted review
Reply from Checkbook
Hello Adam,
My name is Candy from the Checkbook support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Candy
Very prompt and courteous assistance!
August 22, 2025
Unprompted review
Reply from Checkbook
Hello Adam,
My name is Candy from the Checkbook support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Candy
Do not use at all cost
Do not use at all cost. Horrendous support team that will talk to you like you're stupid. Fraudulent like behavior. Repeatedly funds will be held way longer than they should be held for. How is it responsible for funds to be stuck in progress for over a month?
August 21, 2025
Unprompted review
Reply from Checkbook
Hi Mr. Wong,
Thank you for taking the time to share your feedback here.
My name is Eden and I'm a member of the Customer Support team. I investigated this situation and I saw that our team has worked with you to troubleshoot the situation and identified you were intending to work with our customer that utilizes Checkbook’s services. This customer has a specific use case with Checkbook where it is most appropriate for you to interact through the customer directly, rather than Checkbook as it is their software you are using.
We see that our customer has since sent you a direct response and has resolved the issue that you had with their software, not with Checkbook's services.
If you have any other questions on this, let us know and we'll be happy to assist you further.
Regards,
Eden.
My company is a vendor that recently…
My company is a vendor that recently received a payment from a Checkbook Inc Client. I had to reach out to support because we had a few questions. I was helped by Bianca Cayetano and she was so incredibly helpful and the response time was extremely quick. Thank you, Checkbook Inc!
August 12, 2025
Unprompted review
Reply from Checkbook
Hi Kristin,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
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I had doubts about getting my check…
I had doubts about getting my check direct deposited. I reached out to the customer service and got Ronan. He was a great help with helping my resolve my issue.
August 8, 2025
Unprompted review
Reply from Checkbook
Hi Todzah,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
I was able to get the situation figured…
I was able to get the situation figured out, and I hope it was actually fixed.
August 4, 2025
Unprompted review
Reply from Checkbook
Hi Jo,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Poor customer service. Will not work with customers that use this.
Received payment from one of our customers through checkbook.IO
Not very user-friendly
The customer support does not pick up their phone
The email response time is very slow
I will refuse to work with customers that pay through checkbook.io
There are better payment methods with better customer support
August 1, 2025
Unprompted review
Reply from Checkbook
Hi Bogdan,
My name is Eden and I'm a member of the Support team. Thank you for your feedback.
I looked into this issue but unfortunately was not able to find a ticket under your name. Please email us at support@checkbook.io and reference my name and I'll be happy to assist you on any issues you may have.
Best regards,
Eden.
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