Howden Insurance Reviews 

74,223
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 10,801 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for consistently providing exceptional service, reliable guidance, and taking personal responsibility to find the best possible insurance coverage for every client. People also deeply appreciate the smooth user experience and easily accessible local offices, making overall insurance renewals remarkably easy, straightforward, and entirely stress-free. However, some customers also noted that the quoted prices are not always the cheapest option available in the broader market. A few individuals also experienced initial service delays, minor communication friction, or occasional difficulties when seeking prompt support from staff.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, highly knowledgeable, and... See more

Service

People report high satisfaction with the service, praising staff for being polite, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing how easy it is to speak directly with a... See more

Price

Consumers find price to be positive, highlighting competitive premiums and lower renewal costs that offer... See more

User experience

Customers had positive experiences with user experience, highlighting how nice it is to actually speak to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Howden’s always provide excellent advice and service. I love the fact that within a few rings I am talking to a human. No menus, no on line form filling etc. They search the market and explain the... See more

Rated 5 out of 5 stars

I've been using Howdens for almost 9 years and they've always been great with insuring our cars. Always striving to get us the best possible price and lovely and quick to deal with. What I also greatl... See more

Rated 5 out of 5 stars

Good value. Comprehensive quote, correctly reflected my modified vehicle. Paperwork clear and App easy to navigate. Have since claimed unfortunately on the Euro Breakdown cover I took out with the... See more

Rated 5 out of 5 stars

Howdens really are superb company to sort all your insurance needs. My campervan my wife's car and my house are all looked after by Howdens. The insurances are all auto renew but the staff at Sutt... See more


Company details

  1. Insurance Broker

Written by the company

We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

74K reviews

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4.8

All reviews

(74,223)

10,351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Company Trusted whole heartedly

Home Insurance is the most important Insurance and you have to be so careful that it covers to your satisfaction as it is the most valuable in yiur life and family and Howden Insurance does that and most trusted to me and my family,thank you very much being that

September 9, 2026
Rated 5 out of 5 stars

Great Insurance Broker

Very accessible, friendly and helpful staff. They were able to find me a significantly improved offer. I have used this company under its various names for nearly fifty years !

August 25, 2026
Rated 3 out of 5 stars
Howden Insurance logo

Reply from Howden Insurance

Hi Jacqueline,
Thank you for your feedback. We're sorry to hear you feel you didn't get the best deal. If you would like us to look at it again, please do let us know.

Rated 5 out of 5 stars

I come back year after year..as I get…

I come back year after year..as I get the personal one to one service...They always find me the best deal and fully explain what I am covered with... but Im never pressured and given to make the choices...but Im always happy to always say yes please. It takes alot of pressure off me...no stress...just peace of mind.

September 2, 2026
Rated 5 out of 5 stars

Polite and knowledgeable

The adviser i spoke to to renew my policy was helpful and knowledgeable .
Although the phone connction was poor she was very patient and we got the job done.

September 8, 2026
Rated 5 out of 5 stars

The gentleman I spoke to on the phone…

The gentleman I spoke to on the phone was helpful and Professional. He helped me With all the information i needed. I am very happy with the service that You continually provide for me and I thank you.

September 2, 2026
Rated 5 out of 5 stars

Fantastic company

I have been with Howdens for 4 years now and nothing is ever too much trouble. Howdens are always there ready to help and guide and make the whole insurance claiming (if I you need to) so much easier and simpler

September 2, 2026

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