Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... See more
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Review summary
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Reviews shaping this summary
Itll be a great garage but there are missing prta in the package However they are quick to send parts (some are not the good ones reordered however but they are willing to reimburse for custom ma... See more
Ordering, shipping and quality of the 40x40 container shelter all are very good. My really only complaint would be the directions for the installation. I would have given 5 stars but found directions... See more
Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... See more
Company replied
Company details
- #1 of 1 best companies in Industrial Area
- #1 of 1 best companies in Portable Toilet Supplier
Written by the company
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Written by the company
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Contact info
65 Commercial Ave, Garden City, 11530, NY, United States
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
3.9
Great
225 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Drove 2 hrs to Maryland location and…
Drove 2 hrs to Maryland location and waited 1 hr in parking lot to load up order.
April 23, 2026
Reply from Chery Industrial
We’re very sorry to hear about the long wait time you experienced at Maryland location. This is not the level of service we aim to provide, and we apologize for the inconvenience of your 2-hour drive followed by an additional hour of waiting. We’re reviewing our processes to improve our pickup experience for all customers, and we’ll be in touch directly to make this right.
Quality Control
Quality Control - The unit was dirty inside with spiders and webs. The door handle is rusty and the door has no sweep or seal to keep weather or bugs and ants out. Plumbing on side is open no caps to keep out bugs and critters till its plumbed. The Window does not come with the pull down screen this is an additional $130.00 and if you don't get, you can't open window without bugs coming in. The Unit is expensive and should have been cleaned, have a sealed door, caps for all plumbing on side and come with the pull down screen for the window. Delivery 4/18/2026
April 18, 2026
Reply from Chery Industrial
We’re very sorry for the quality issues you’ve experienced with your unit. Your feedback on cleanliness, seals, plumbing caps, and the missing window screen is being taken seriously, and we’re already reviewing our processes to improve.
Customer service was great
April 22, 2026
Outdoor restroom exceeded my…
Outdoor restroom exceeded my expectations. Details and craftsmanship excellent. My only nitpick is the door has no weather striping seal, door chain stopper, or adjustable door closer. Other than that 5 stars.
April 21, 2026
6” wood chipper.
This machine is a beast. Great produce for the price. I was contemplating multiple rentals of a 6 hydraulic chipper. Glad I did not. The only difference is this unit does not have a hydraulic feed. This chipped a 6” branch with no problem. You just have to feed it in. Controlled manner. I Rand for 5 hours with no problem.
April 21, 2026
The order was slow
The order was slow, but it did arrive. I assume it came from overseas. I thought I needed this, but found it was a water issue supply instead. But, I did open the package, but did not use it. I guess I will store it somewhere in case I need it one day.
Elvis Vandyke
April 22, 2026
The part I ordered was not the part I…
The part I ordered was not the part I received spoke to someone and emailed about it and nobody ever got back to me. I will be disputing the charges on my card
April 22, 2026
Reply from Chery Industrial
We’re truly sorry for the wrong item you received and the lack of timely response to your messages and emails. This is absolutely not the service we want to provide, and we sincerely apologize for the inconvenience and frustration this has caused you.
Could you please kindly send us your order number and photos of the item you received? We will check the issue immediately and resolve it properly for you as soon as possible. We really hope to have the chance to make this right.
Terrible customer service
Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.
April 19, 2026
Unprompted review
Reply from Chery Industrial
We sincerely apologize for the terrible experience with our customer service.
We’re very sorry your online chat went unanswered and failed to meet the 24-hour response time you were promised.
This is not the service we aim to provide, and we take full responsibility. We’re improving our chat support to ensure this doesn’t happen again.
Thank you for your honest feedback.
Excellent support.
Once I discovered a piece missing from my purchase the folks at Chery shipped it out to me right away.. even though the purchase was a year ago. I was just slow to open the container... Thanks Chery! Jon
April 10, 2026
Gate was damaged
Gate was damaged, lots of scratches and gouges. Looks like a used product I was sold. Delivery wasn’t wrapped or protected, no hardware easement with the gate Was told someone from customer service was going to contact me. No one ever did.
April 8, 2026
Reply from Chery Industrial
We sincerely apologize for the damaged gate with scratches and gouges, missing hardware, and the lack of follow‑up you experienced.
This is far from the standard we strive to provide.
Please contact our customer service team at your earliest convenience so we can assist you and resolve this properly.
We truly value your feedback and will do our best to make this right.
Installation instructions very poor
Installation instructions very poor. We were short bolts and nuts. Also missing some brackets and smaller nuts.
March 31, 2026
Reply from Chery Industrial
We are sorry to hear you had a frustrating experience with the installation instructions and missing hardware. We sincerely apologize for the inconvenience this has caused.
Please send an email to Parts@cheryindustrial.com with your order information and details about the missing bolts, nuts, and brackets. Our team will arrange the replacement parts for you as soon as possible.
Thank you for your patience and understanding.
The instructions were the bare minimum…
The instructions were the bare minimum and the parts and part numbers did not match them.
April 7, 2026
Reply from Chery Industrial
We sincerely apologize for the frustration caused by our unclear instructions and mismatched parts & part numbers. This is absolutely not the experience we want you to have. We take full responsibility and will immediately improve our instruction manuals and parts labeling to prevent this from happening again. Thank you for your honest feedback.
Took forever to ship
Took forever to ship. Then was shipped the wrong part. Asked to return and get the correct part. I was told to send pics and I would get a label to return the wrong part and they would ship the correct part. I sent the pics the next day. Still waiting on return label and for correct part to ship three days later. With no further response, despite trying to contact them. For a $144 part, this does not make me happy.
April 3, 2026
Reply from Chery Industrial
We sincerely apologize for the long shipping delay, sending you the wrong part, and the unresponsive support you’ve experienced. This is completely unacceptable, and we take full responsibility. We will immediately send your return label and ship the correct part right away. We’re truly sorry for the frustration this has caused you.
Very good product works great refrigerator
Great refrigerators delivered on time and no damage very good service thank you Mildred
March 31, 2026
got what was advertised a advertised…
got what was advertised a advertised price in less days than i was initially told, will definitely be purchasing from these guys again!
April 6, 2026
Incomplete ordering process
I ordered a couple parts, paid for them thru the link/app provided in email, no problem there. however a month after no delivery , I called and found out that the order was placed on hold ? or not completed. the guy ( Steve ) who I had talked to had left the company without completing the order. The girl who I talked to ( Lin ) ? completed the order but her English is lacking and difficult to understand. The part did ship quickly after that. Received it about 1 week. I did receive a useless email stating a update on shipping that contained no info ? The parts that I got worked fine though. The plow part that I had to replaced is cheap China steel and had easily tore when I had a hard hit on immovable object that I hit with plow, My fault.
April 3, 2026
Reply from Chery Industrial
We sincerely apologize for the frustrating experience you had with your order. We’re very sorry about the delayed processing due to staff changes, the communication difficulties, and the unhelpful shipping update you received—this falls far short of our service standard, and we take full responsibility.
We’re glad the parts ultimately arrived quickly and functioned properly, and we appreciate your honesty regarding the plow part. Your feedback helps us improve our order management and team communication. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
I am at bit concerned..
I am at bit concerned... the one box was delivered and hour ago and it shows a dent in the box. We have not opened it yet, will let you know if there is damage to the contents.
April 3, 2026
Reply from Chery Industrial
Thank you for letting us know about the dented box.
We’re sorry to hear the package arrived with damage and appreciate you checking the contents for us.
Please feel free to reach out anytime if the items inside are affected — we’ll be happy to assist you right away.
Great product for a good price
March 23, 2026
Great product
Great product! The canopy is in place and just what we need. The delivery was fast, instructions good and everything we needed to get it installed.
March 20, 2026
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