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Chery Industrial Reviews 231

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the team. However, some people were dissatisfied with the product, mentioning missing parts or issues with assembly. Some reviewers also noted problems with delivery, such as inaccessible fork pockets or delays. A few other people also felt that the quality of some items was not up to their expectations, citing issues like bent arm carriages or structural concerns.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery. While some reviewers praised the... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast and timely delivery, good... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express dissatisfaction, citing issues like... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise staff members for being... See more

Order

Reviewers mention ambiguous feedback about order. Many customers experienced significant delays, incomplete... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... See more

Rated 4 out of 5 stars

Itll be a great garage but there are missing prta in the package However they are quick to send parts (some are not the good ones reordered however but they are willing to reimburse for custom ma... See more

Rated 4 out of 5 stars

Ordering, shipping and quality of the 40x40 container shelter all are very good. My really only complaint would be the directions for the installation. I would have given 5 stars but found directions... See more

Rated 4 out of 5 stars

Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... See more

Company replied


Company details

  1. #1 of 1 best companies in Industrial Area
  2. #1 of 1 best companies in Portable Toilet Supplier

Written by the company

Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.

OUR PROMISE TO YOU

Written by the company

Your satisfication is our #1 goal.
Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.

Contact info

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3.9

Great

TrustScore 4 out of 5

231 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Incomplete ordering process

I ordered a couple parts, paid for them thru the link/app provided in email, no problem there. however a month after no delivery , I called and found out that the order was placed on hold ? or not completed. the guy ( Steve ) who I had talked to had left the company without completing the order. The girl who I talked to ( Lin ) ? completed the order but her English is lacking and difficult to understand. The part did ship quickly after that. Received it about 1 week. I did receive a useless email stating a update on shipping that contained no info ? The parts that I got worked fine though. The plow part that I had to replaced is cheap China steel and had easily tore when I had a hard hit on immovable object that I hit with plow, My fault.

April 3, 2026
Chery Industrial logo

Reply from Chery Industrial

We sincerely apologize for the frustrating experience you had with your order. We’re very sorry about the delayed processing due to staff changes, the communication difficulties, and the unhelpful shipping update you received—this falls far short of our service standard, and we take full responsibility.
We’re glad the parts ultimately arrived quickly and functioned properly, and we appreciate your honesty regarding the plow part. Your feedback helps us improve our order management and team communication. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

Rated 4 out of 5 stars

I am at bit concerned..

I am at bit concerned... the one box was delivered and hour ago and it shows a dent in the box. We have not opened it yet, will let you know if there is damage to the contents.

April 3, 2026
Chery Industrial logo

Reply from Chery Industrial

Thank you for letting us know about the dented box.
We’re sorry to hear the package arrived with damage and appreciate you checking the contents for us.
Please feel free to reach out anytime if the items inside are affected — we’ll be happy to assist you right away.

Rated 5 out of 5 stars

Great product

Great product! The canopy is in place and just what we need. The delivery was fast, instructions good and everything we needed to get it installed.

March 20, 2026
Rated 5 out of 5 stars

Got a GREAT DEAL on a shipping container cover!

Got a GREAT DEAL on a shipping container cover that is super quality material! Chery Industrial had EXCELLENT Communication! David was always there for me and even helped me change delivery addresses so I could handle large delivery easier! I'm looking forward to working with them again soon!

March 27, 2026
Rated 4 out of 5 stars

Poorly positioned loads

Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also not placed on dunnage, so we couldn’t access them from the side. I told the logistics person how to load them prior to shipping and no instructions were followed.

March 24, 2026
Chery Industrial logo

Reply from Chery Industrial

We sincerely apologize for the major loading issues with both shipments.
We’re very sorry our team failed to follow your clear loading instructions, leaving fork pockets inaccessible and making the units extremely difficult to unload. This is completely unacceptable and falls well short of our standards.
We’ve shared your feedback directly with our logistics and shipping teams to ensure this never happens again.

Rated 5 out of 5 stars

Purchase and Delivery was smooth and on time!

Everyone that I was in contact with were great and very professional. I was more amazed of the timing when the pod I ordered was being shipped from Maryland to California. They were on time and super friendly and helpful after 36 hrs of non-stop driving.

March 23, 2026
Rated 5 out of 5 stars

Container Cover

The personal experience was great from start to finish. I was blown away how quickly this item shipped and how fast we got it after we ordered it. We definitely will use Cherry industries again. You guys are top-notch.

March 23, 2026
Rated 4 out of 5 stars

Almost Perfect

Everything was pretty well done. Simple to put together. A couple of parts did not align so well and need a persuasion tool to help it fit together.
I would check check some of the pins to make sure they allow for the pins to properly go through.

March 17, 2026
Rated 3 out of 5 stars

Poor customer service

I got conflicting info from agents on my shipping. Emails to customer service were never answered. Customer service was not helpful on product questions. No assembly instructions were provided in the crate. I had to look them up online and even then the assembly was difficult. Owner's manual didn't tell what oil to use or how much to add. No mention of the 2 zerk fittings either. The products seem to be of good quality, but I haven't tested the chipper. I need a high altitude kit. Customer service couldn't answer any questions about the high altitude kit.

March 16, 2026
Rated 5 out of 5 stars

As of this date I haven’t unpackaged or…

As of this date I haven’t unpackaged or set up my new shed due to the weather here I NWI. But as soon as I’m able to do so I will send an update. But besides that the ordering was easy and quick. Delivery was quick and the delivery service sends you messages to notify you of your delivery. It has been a pleasurable and easy process dealing with chery industrial. I will most definitely buy again.

March 12, 2026

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