Chilterndoors Reviews 294

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality and craftsmanship of the products, which often transformed their homes. Customers consistently highlight the excellent service, noting the professionalism, efficiency, and helpfulness of the staff from initial consultation to installation. Many appreciate the detailed knowledge and guidance provided, making the selection process smooth and ensuring satisfaction with the final result. The installation teams are often described as hardworking, respectful of property, and meticulous, ensuring everything is clean and tidy after the job is done. However, some customers experienced issues with repairs, mentioning long waiting times for resolution.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers expressing delight with the installation of... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Product

Customers consistently note positive experiences with product quality, with many reviewers expressing delight... See more

Quality

Reviewers mention positive feedback about quality, with many expressing happiness and impression with the end... See more

Customer service

Customers had positive experiences with customer service, often describing it as seamless, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently had our front doors fitted by Chiltern Doors and honestly couldn’t be happier with them. The quality and craftsmanship is incredible, they’ve completely transformed the front of our hom... See more

Rated 5 out of 5 stars

We left the showroom feeling very impressed. Chiltern has an impressive stock of different window and door options, including the new Omnio windows which we loved the look of. Lui is very knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

I’m really pleased with the work carried out on my windows and sill replacement. The team were hardworking, fast-paced, and very respectful of my home. They kept everything clean, removed all rubbish,... See more

Rated 5 out of 5 stars

I wanted a door fitted before Christmas and so went shopping around. I came across Chiltern Doors and called and spoke with Mr Lui Field who immediately said he could do this and asked what type of d... See more


Company details

  1. Door Supplier

Written by the company

We are a local family run Doors and Window business. We specialize in Composite, Upvc, Aluminum doors, Windows and Roller garage doors. We offer many payment options including interest free credit. We pride ourselves on great quality and a massive Range to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good showroom with wide selection of…

Good showroom with wide selection of doors - only company that offered this within a wide radius.
Lovely friendly staff who were very helpful and knowledgeable and patient with my indecisiveness.
Professional installation team
Doors looks amazing
Highly recommendable

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

We left the showroom feeling very impressed

We left the showroom feeling very impressed. Chiltern has an impressive stock of different window and door options, including the new Omnio windows which we loved the look of. Lui is very knowledgeable and has clearly been in the trade for a long time. Bring on the install!

April 3, 2026
Unprompted review
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Reply from Chilterndoors

Good to meet you and your family today. Glad you loved the showroom, Look forward to seeing the impressive windows and doors installed on your lovely new home!

Rated 5 out of 5 stars

Absolutely fantastic experience with…

Absolutely fantastic experience with Chiltern Doors from start to finish.
It all began with a quick call with Lui (the owner), who immediately impressed with his knowledge and approach. He shared a wide range of options over WhatsApp, making it easy to explore styles before even visiting.
When I went in the next day, Lui really took the time to listen, understand what I was looking for, and offered genuinely great advice — not pushy at all, just honest and experienced guidance. That made the decision process smooth and confident.
Installation day was equally impressive. The team arrived on time, were professional and efficient, and within just 4 hours had completely transformed the entrance with this absolute beast of a door. The finish, build quality, and attention to detail are top-notch.
Overall — outstanding service, excellent product quality, and a seamless experience throughout.
Highly recommended. Even if you’re just exploring, go visit Lui and check out the range — I’m pretty sure you won’t walk out disappointed.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service...highly recommend

Highly recommend. What a great service by all the team at Chiltern doors. Lui was extremely helpful and was able to answer all my questions. He took the time to fully explain the different doors i was looking at to help me make the final decision. The fitters done a very professional job fitting the door and everything was left clean and tidy. Wouldn't hesitate to recommend and use this company again . Thanks for a great job!

March 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Exceptional front-door

Placing order for the door was quick and easy, occurred within the timeframe and once the door was ready installation happened within 2 days! The workers were exceptional. They were punctual, respectful of property and went the extra mile. The door itself is modern, and it really has transformed our house! I would definitely recommend this company, and would use their services & products again.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great, professional service

I'm very pleased with the whole service delivered by Lui and his team. The process was efficient, and with a quick and professional installation, I would highly recommend this business.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

I’m really pleased with the work…

I’m really pleased with the work carried out on my windows and sill replacement. The team were hardworking, fast-paced, and very respectful of my home. They kept everything clean, removed all rubbish, and took away the old windows. Communication was clear and professional throughout. Lui was especially patient and always happy to accommodate what I asked for. I’m extremely happy with the final result and would highly recommend their services.

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Small family business.

Small family business.
My door was fitted within 4 weeks
Fitters turned up on time and done a lovely job very clean and tidy it was fitted 11 month ago still looks like new and no issues.
Would recommend.

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

Shockingly bad

Shockingly bad - been waiting since July for my door to be repaired, no one calls you back despite reassurances on the rare occassion they actually answer the phone, no response to emails either - happy to take my money though - 5 months and still waiting for repair !
I have tried to respond to the comment left below and the email address doesnt work for me !! I have been emailing Lui and also info@ as shown on your website please check and ive also spoken twice to Lui with false promises made and "Angie" in the office on the rare occasion the phone gets answered who always says she is going to call back and doesnt !

December 15, 2025
Unprompted review
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Reply from Chilterndoors

Hello Jacey, Thank you for taking your time to write a review. We have no record at all with your name attached to any open orders or pre existing orders. Could you please send an email to myself atomthomas@chilterndoors.com with your full name and contact number and we can try to establish more information and if you are our customer.

Rated 5 out of 5 stars

Lui was amazing from start to finish

Lui was amazing from start to finish, very good customer service 10/10. My door was fitted within 3 weeks and just in time for Christmas. Amazing quality composite front door just what I wanted. Thanks You so much Lui/ Chiltern doors.

December 13, 2025
Unprompted review
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Rated 5 out of 5 stars

I wanted a door fitted before Christmas…

I wanted a door fitted before Christmas and so went shopping around. I came across Chiltern Doors and called and spoke with Mr Lui Field who immediately said he could do this and asked what type of door I wanted. He came to do the measurements within an hour and I had my door fitted. Excellant customer service from start to finish.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Pink front door of dreams!

Lui and this team (Ollie & Darren) transformed the front and back of my house! I now have beautiful french back doors and a gorgeous pink front door! It really is a showstopper!!!

Lui, Ollie and Darren were extremely professional and efficient. Lui provided exceptional knowledge about the style and quality of doors, helping me select the right ones for my house.

Fitting was quick and on schedule. They were respectful with my property, focused on the job and cleaned up before leaving.

I have recommended Chiltern doors to my friends and family and will use them again when I need to. Thank you so much.

November 1, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent service

I visited the showroom based on my neighbour's recommendation. Heidi and Paul were both excellent - extremely helpful and knowledgeable. I also felt they were very genuine. I'd particularly like to thank the two chaps that fitted my front door - they had to remove the original Victorian doorframe and spend considerable time "making good". They worked until 8pm on a Friday without stopping (or complaining!). Really pleased with my Palladio door - high quality, looks fantastic and in keeping with my period property.

October 24, 2025
Unprompted review
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Rated 5 out of 5 stars

We had a roof lantern installed by…

We had a roof lantern installed by another company, it was dodgy and let water in. We found chiltern doors they have replaced it with a brand new one. Their price was cheaper than the first lantern we ordered and much better quality. Very good quality and will use these guys again

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed with my new door and patio sliding door. Fair price and good workmanship

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Atom is a very polite gentleman that made the process of changing my garden doors and windows very smooth and easy. Extremely happy with the service and would highly recommend

October 11, 2025
Unprompted review

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