Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... See more
Company replied
I could not recommend chimes more!! Harry & Paul came and set up my garden furniture this afternoon and they were the kindest, most professional team. They set up the equipment so quickly and went abo... See more
Company replied
I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would no... See more
Company replied
Company details
Written by the company
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Contact info
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, United Kingdom
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4.7
Excellent
734 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful garden furniture set at a…
Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being delivered onto my drive and I’m a single female so it was quite hard to get it all round the back by myself but I understand sometimes delivery people can’t carry items around the side of the house and have delivery rules. I would 100% purchase from chimes again
September 7, 2026
Reply from Chimes Home & Garden Ltd
Dear Jenna,
Thank you so much for your lovely review. We’re delighted to hear that you’re pleased with your new garden furniture set, found it reasonably straightforward to assemble, and enjoyed the personal call from our team, it’s always lovely to be able to thank our customers personally for their orders.
We’re sorry to hear that getting the furniture from the driveway to the back of the house was a bit of a challenge. It’s a shame you’re located so far away, as we would have loved to have arranged delivery with our own Chimes delivery team, who are able to provide a more personal service. Unfortunately, on this occasion, your order had to be sent via a courier service, which does mean they are limited to their standard delivery arrangements.
Thank you again for your kind words and for choosing Chimes. We’d be absolutely delighted to welcome you back in the future.
Kind regards,
Chimes
Very happy with my garden furniture
Very happy with my garden furniture. Very quick delivery.
September 7, 2026
Reply from Chimes Home & Garden Ltd
Dear Maureen,
Thank you so much for your lovely review. We’re delighted you’re happy with your garden furniture and that you were pleased with the quick delivery. We really appreciate your support and hope you enjoy your furniture.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Liz,
Thank you so much for your lovely review. We’re delighted to hear that you found our staff so helpful and friendly. We really appreciate your kind words and support.
Kind regards,
Chimes
Great product andvservice
August 26, 2026
Reply from Chimes Home & Garden Ltd
Dear Annette,
Thank you so much for your lovely review. We’re delighted you’re happy with your product and the service you received. We really appreciate your support.
Kind regards,
Chimes
Pleasant staff
Pleasant staff, gave time for browsing before approaching and offering advice.
August 21, 2026
Reply from Chimes Home & Garden Ltd
Dear Matthew,
Thank you so much for your lovely feedback. We’re delighted you found our staff pleasant and helpful. We always want our customers to feel relaxed while browsing, and we’re so pleased you had such a positive experience. We really appreciate your support.
Kind regards,
Chimes
Love my new bedroom stool
Love my new bedroom stool - very unique. Service was great too.
August 24, 2026
Reply from Chimes Home & Garden Ltd
Dear Debra,
Thank you so much for your lovely review. We’re delighted you love your new bedroom stool and that you found it unique. It was a pleasure to provide such great service, and we really appreciate your support.
Kind regards,
Chimes
Very good communication
Very good communication, excellent delivery! Beautiful product xx
August 21, 2026
Reply from Chimes Home & Garden Ltd
Dear Angie,
Thank you so much for your lovely review. It was a pleasure to communicate with you, and I’m so happy you’re pleased with your beautiful product. Thank you again for your support.
Kind regards,
Chimes
Debbie….an absolute credit to the…
Debbie….an absolute credit to the company, her customer service has been outstanding.
I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to get replacements. They were delivered quicker than expected.
Iv just purchased another outdoor furniture set and her communication letting me know about delivery and extra parts Iv ordered has been spot on.
Debbie thank you so much.
September 4, 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Sarah,
Thank you so much for your lovely review. It really means a lot to hear such kind words, and I’m so pleased Debbie could help with the replacement parts and keep you updated with your recent order. We shall pass on your kind comments to Debbie.
It’s always a pleasure helping our customers, and I’m delighted you chose us again for your new outdoor furniture set. I hope you enjoy it for many years to come.
Thank you again for your continued support and for taking the time to leave such a wonderful review.
Kind regards,
Chimes
Timely delivery
Products arrived on time at the delivery location. Unfortunately they use Shopify's app to handle orders and finance, but apart from that it was great.
August 27, 2026
Reply from Chimes Home & Garden Ltd
Dear Jonathan,
Thank you for your feedback. We’re delighted your products arrived on time and that you had a great overall experience. Thank you for shopping with us.
Kind regards,
Chimes
Excellent service delivered within 5…
Excellent service delivered within 5 days highly recommend
August 17, 2026
Reply from Chimes Home & Garden Ltd
Dear Janice,
Thank you for your excellent review. We're delighted to hear that you were pleased with our service and that your order was delivered within 5 days. We truly appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Chimes
Product is great but more importantly…
Product is great but more importantly Very impressed with the personal service, helpful, polite and courteous - so many retailers could learn from this company!
August 24, 2026
Reply from Chimes Home & Garden Ltd
Dear Brian,
Thank you so much for your wonderful review. We're delighted to hear that you're pleased with our products, and especially that our personal service made such a positive impression. Providing helpful, polite, and courteous service is very important to us, so your kind words truly mean a lot to the whole team. We really appreciate your support and look forward to welcoming you back again soon,
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Leyla,
Thank you so much for your wonderful review. We're delighted to hear you enjoyed our products and received great service. We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Chimes
Staff was very helpful and knew what I…
Staff was very helpful and knew what I was after
August 16, 2026
Reply from Chimes Home & Garden Ltd
Dear Kevin,
Thank you for your lovely review. We're delighted to hear that our staff were helpful and understood exactly what you were looking for. We really appreciate your feedback and hope to see you again soon.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Sir,
Thank you so much for your lovely review. We're delighted to hear that you were pleased with both our service and your product. We really appreciate your feedback and hope you enjoy your purchase.
Kind regards,
Chimes
First contact very good, delivery drivers not so good
Ordering was easy enough and was advised that we may have a delay for delivery as the outsourced delivery team were very busy. However, we were notified within days of our incoming delivery. Turned up within time frame given. On our estate it quite clearly states 10mph as its a small estate with elderly and visiting children. Unfortunately the delivery driver decided to ignore the signs and put his foot down. We met them and asked them not to speed, both were very polite, friendly and delivered to our back garden no problem. On leaving we thanked them and asked them not to speed out of the estate which they chose to ignore. Our neighbours even shouted at them to slow down but to no avail. Shame that this was the only thing that let the supplier down.
August 21, 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Meggie,
Thank you for taking the time to leave us your feedback. We’re pleased to hear that you found the ordering process straightforward and that the delivery itself was completed within the timeframe provided.
However, we are very concerned to hear about the manner in which the delivery vehicle was driven within your estate. This is certainly something we would like to investigate further. We would like to establish whether the delivery was carried out by our own delivery drivers or by an external courier service.
Please could you give us a call at your convenience so that we can obtain a few more details and look into this properly?
Thank you again for bringing this to our attention, and we sincerely apologise for the concern caused.
Kind regards,
Chimes
Product is good
August 14, 2026
Reply from Chimes Home & Garden Ltd
Dear Rupali,
Thank you for your positive feedback. We're delighted to hear that you're happy with the product and we hope you enjoy it for years to come. Thank you for shopping with us.
Kind regards,
Chimes
I ordered the Amore Sandstone Recliner…
I ordered the Amore Sandstone Recliner Set from Chimes and it arrived today, only a few days after ordering it. The customer service and delivery service were excellent and the quality of the furniture is excellent too. Thrilled to bits with my new garden furniture- thank you so much!! ☺️
August 28, 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Sue Ann,
Thank you so much for your fantastic review. We’re thrilled to hear that you’re so pleased with your Amore Sandstone Recliner Set and that it arrived so quickly.
It’s wonderful to know you were impressed with both our customer service and delivery team, as well as the quality of your new furniture. We hope you enjoy your beautiful new garden set for many years to come.
Thank you again for choosing Chimes.
Kind regards,
Chimes
Chimes is a great company
The lady that served us was very informed about all the products, very helpful and really nice and welcoming. We knew exactly what we wanted and she understood that. We now have our perfect set up in our garden and we love it.
The quality of the product is excellent and I know it will last for many years.
Delivered within 5 days, delivery guys were lovely too, even setting it all up and explained how the fire pit worked
I lovely experience from the whole team at Chimes.
Would definitely recommend them.
August 1, 2026
Reply from Chimes Home & Garden Ltd
Dear Claire,
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you had such a positive experience with our team, from the helpful and welcoming service in store through to the delivery and setup of your furniture.
It’s fantastic to know you’ve found the perfect setup for your garden and that you’re so pleased with the quality. We’ll be sure to pass your kind comments on to both our sales and delivery teams.
Thank you again for choosing Chimes and for recommending us. We hope you enjoy your beautiful new garden set for many years to come.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Ray,
Thank you for your kind review. We’re so pleased to hear that you found us helpful and easy to deal with. We really appreciate your feedback and hope to assist you again in the future.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Deb,
Thank you for your lovely review. We’re delighted to hear that you found our service efficient and that our staff were friendly and helpful. Your kind feedback means a lot to us, and we hope to see you again soon.
Kind regards,
Chimes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.