Choicestore Reviews 2,648

I was a little worried but the bag turned up even sooner than expected. I got a text from choice to tell me the drivers name and expected drop off time. I’m really delighted with the item, so I can’t comment on the returns process / customer service.

I ordered a coat for a birthday present a week later they cancelled the order and gave me a refund saying it’s out of stock .. I’m very angry as I waited a week before they told me .. if it’s out of stock they should take it if websites .. will not be ordering again !!!!

Ordered 8 days ago but still haven't received my item. I’ve even tried to contact customer service, but no response at all. No wonder they don’t have a contact number. I’ll never order from them again !!!!

I was hesitant at first reading some of these reviews and overall rating, but I have received my items after 5 days as promised. Don’t usually write reviews but given the bad credit I don’t believe this is a true reflection of the company or service. Due to these reviews checked in a few times with customer service and store and reassured me everything is ready and being sent out. Great service and quality, will be using again! Well done Choice keep up the great work!

Ordered a pair of £100 trainers. No confirmation they had been shipped. Arrived late. Were size 10. Were meant to be an 11.

Contacted customer services, they apologised but didn't offer to send a new pair of the correct size.

I re-ordered the correct size and have been waiting to send the size 10's back. Guess what, ANOTHER size 10 has been sent! Absolutely awful service. DO NOT USE

I ordered an item 1 week ago and have had no confirmation it’s been delivered. It says 3-5 working days. Using track my order you have to have an 8 digit order number but on the email confirming the order it’s only 5 numbers. So you have to add 000s before it to work. And even on there it’s still not been dispatched.

First and last time I’ll be ordering from this website. I’ve sent an email to cancel my order completely because I no longer need it as the delivery that hasn’t even happened took too long

Cannot Believe The Incompetence Of This Company Sent My Goods To Someone Else And Are Not Interested. Refusing To Refund Or Sort Out. PayPal Claim Open. Do Not Buy From This Useless Company. So Much For A So Called Quality Company.
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I bought a lovely Kenzo handbag in the sales. Handbag arrived within 2 days and customer service was great.

The company does not update their website when an item is sold so you are likely to be disappointed after a few days with a refund email. This happened to me twice, won’t be using them again.

Great customer service, I sent back a coat that didn’t fit me on Friday evening and they refunded Monday early morning. Despite the poor reviews I’m absolutely happy.

I've used this company twice and both times I received the item which is a good start...however the item I received the second time had been worn already as it reeked of body odour!! Absolutely vile. Item was too small anyway so was going back. This website is cheap for a reason. If it didn't stink and was the right size everything would have been alright. Got refund on both items as both were too small. Would probably gamble the website again if a really good deal came up on it as had no issues with returns.

I don’t usually write reviews (good or bad), despite relying on them to make informed decisions on unfamiliar retailers.
I took a bit of a gamble here based on the existing reviews, but they had the trainers I wanted and by far the best price.
I’m glad I took the ‘gamble’ and in fact there was no gamble at all.
I got the email confirmation through, delivery was made within 3 days and a text was sent with the delivery slot.
I sympathise with those who had a bad experience, however it all seems related to returns. I knew the brand already and was confident with sizing. I will use again very soon.

I returned a pair of Valentino trainers and used Klarna.
£4.95 was then deducted from a partial refund. If the item has been returned why am I not being reimbursed for the shipping costs?
On top of that I paid £2.50 for return postage to use the InPost lockers. In total I have lost £7.45 for trainers I did not even keep.
A big company that sells designers goods that will not refund shipping or postage costs absolutely atrocious especially with online shopping becoming more prevalent.

£4.95 for postage of an expensive top and then £2.50 fopr the return also! In this day and age it's not acceptable. Will not be a returning customer.

Please don't use this company, trying to return goods is impossible. Phone line doesn't work, you can't get onto live chat. The website won't allow you to complete the return. Tried to email and all to no avail. Stuck with unwanted order as material not as described. Rubbish customer service .

Sent wrong size, had to pay to return. No contact number and no reply to emails.

I placed an order on Saturday evening and the order didn’t go through, but the money was taken. Then I called this morning to resolve the issue the person the online sales team are great.

I spoke to Abby and she was quick to help and solved my query instantly. How the team handled the situation was quick and prompt, they are legit and have many stores in London. Choice is a great place to shop, and their customer service is top class

I’ve ordered twice this year at my own peril as I clearly forgot the mess of the 1st ordered they meant when they charged me £100 for item not sent and sent clothes I didn’t order and with human hair on items worn. I will say please use PayPal to pay if you can...I’ll explain why.

Also on that 1st order they refunded me for items sold that they did have NOT have in stock anymore... very odd.

2nd order, order was just under £900 I ordered multiple sizes on some items as DKNY & Armani are very hit & miss with their sizes. I needed to return £342 of goods, their chosen courier is in post, you pay £2.50 and take it to deposit in a locker.

I was a bit concerned as it said no need to label it up, just scan and deposit. So I still added a return address label...but I did forget to put my details as sender though.

Anyway intelligent tracking said delivery was 3-5 days and yet no one in a 7 days has collected the parcel from the locker...or if they did they have stolen it as it hasn’t been scanned! You get proof by tracking that’s it’s been received in the locker and that is it!

You cannot contact this InPost company they use and your parcel disappeared out of sight. Customer services say they contacted the courier but nothing has been sorted.

So I am £342 out of pocket without the goods at the moment so I have raised a claim with PayPal, to try to help me get my money back.

Really be careful on what you order with Choice, the service of goods arriving is goods (if they are In stock) And sale prices are reasonably priced but don’t order anything you may need to return!

Just updating the review on the 20/7 my goods are still saying stored in the In Post courier locker 3/7) PayPal reimbursed me in the end as that was the only way to get my money back.

Having read so many bad reviews I was initially reluctant to leave a review. But remembering that most people only leave a review if they have had a negative experience encouraged me to order from here.

I had an issue where I thought I hadn’t received my confirmation email, but having contacted customer services I found it located in my spam. Customer service responded via email so quickly, almost as if it was an instant messenger.

I received my order 3 days after ordering via DPD. Can’t fault the service and price, 20% lower than anywhere else. Don’t see a reason why I wouldn’t use choice a lot more often.

Do not use this company!! Everything appears to be OK until you have to return an item. Here is my experience.

The wrong item was supplied and they do not provide a contact number to discuss the return procedure.

Their website indicates that returns including postage are free within the first 14 days using their currier but you must use the original packaging. Unfortunately, this only applies to items measuring less than 50x50x60cm, The box my very lightweight item came in was coincidentally larger than this and therefore I had to pay £11.00 to have the item returned.

When the refund was eventually issued, I only received £21.99 even though the item cost £41.53.

Strangely a contact number previously absent from all their websites was now provided in their correspondence.

When challenged that the refund was inadequate, Choice shops stated that they had deducted their postage costs even though this was not made clear on their website.

Their customer service agent advised me that if I had contacted them in advance to discuss the matter an agreement for full refund may have been possible in my case. I pointed out that any such contact was impossible as Choice Stores purposely concealed their telephone number until after the inadequate refund was issued.

It seems illogical that Choice would offer completely free returns (As long as the package size and weight meets their requirements) but if you pay to have a larger box returned they will subsequently deduct their original postage costs.

Between my postage and that subsequently claimed by Choice Stores (which I did not expect), I have now paid £21.50 on postage. This amounts to over 50% of the original cost. Had I been aware of this, I would have simply kept the item or better still purchased it from a more customer focused company.