ChopChop Reviews 650

Made order on the 10th of February got cancelled because I didn’t hear the driver arrived because I had important phone call and was dealing with that, I called them up and she told me I have to make other order plus they gave me £5 off on delivery and she reassured me my refund will be paid in 5 working days. It’s been nearly a month made 3 phone calls since and I still haven’t received my refund. Always the same thing being said we issued your refund but takes 5 days. I’m fed up now purchase was £31 which is not a lot for some but as a single parent is a lot for me. Absolutely outrageous service. I won’t ever order from them because they love taking your money but something goes wrong you need to fight for your money.

First time user of chop chop,order got cancelled after 45 minutes,phoned customer service who said it hasnt been cancelled,the driver cancelled...was all very confusing...anyway shopping turned up after 1 hour 30 mins...BUT...was charged twice and bank put a block on the card thinking it was suspicious activity....i would stay clear and chop somewhere else...i mean shop lol

Public complaint – unacceptable service

Sainsbury’s Chop Chop is a complete failure of a service.

Order placed early Saturday. Cancelled 1.5 hours later with no explanation. No contact, no reason given — I had to call to find out what happened.

Four days later I still haven’t been refunded. Taking payment instantly, cancelling orders, and holding onto customers’ money is unacceptable.

This isn’t a one-off — it’s repeated poor service, poor communication, and zero accountability. I will not use Chop Chop again, and this experience has put me off Sainsbury’s entirely.

Fix the refund. Fix the service. Do better.

Terrible service
I ordered for the first time and it took over 2 hours.
Called customer service twice and they were so unhelpful and rude.
Some things were our of stock and others substituted with completely different things.
Definitely won't order again.

Was expecting my chopchop order (stupid name) and it didn't turn up from the Shirley branch in Birmingham.
Rang up and was given the most ridiculous reason that it was voided by the computer. All items were in stock but can bet they had no one to take the order out. If I could have given zero I would have, trust pilot should allow for zero star.

i saw the bad reviews so i tested it today.

the reviews are real. sainsbury's chop chop fast grocery's service is no good. its passed the delivery time didn't get my order no updates no nothing.

stay away don't bother i now have to go through hassle getting refund

Extremely poor service.
I placed an order and waited past the delivery time, only to open the app and see the order had been cancelled with no warning or notification at all.

Why offer a delivery service if you can’t actually deliver? Chop Chop has completely destroyed what was once a good reputation.

The service is overpriced, and when I contacted customer support about the cancellation, the response was unhelpful and poor.

Do not use this service – it’s incredibly unreliable and not worth the money.

what is going on ordered tonight nothing in a hour and a half uber are terrible tonight done a chop chop and same over 3 hours now driver dont bother

I tried to use this service for the first time today because I was unwell and didn’t feel up to going out. After an hour I noticed they hadn’t even begun to pick my items. I contacted their customer service department who contacted the store. The issue was apparently an issue with their Wi-Fi and I was reassured that the order would come. After five minutes my order was cancelled so I contacted customer services again who said it had been automatically cancelled by the system. I did receive a refund straight away but I certainly won’t bother trying again.

Order cancelled in store 30th Dec and still waiting for my refund 12th Jan. Customer service is based overseas and not very helpfull. I now have to wait another 3 to 5 days to see if I get my refund. I will never use Chopchop again.

This was an unacceptable experience and feels like a complete scam.

I placed an order through Sainsbury’s Chop Chop delivery service, which was outsourced to an Uber driver. The driver cancelled the order mid-delivery and I received nothing.

I contacted customer service and was told that another driver would deliver my order. After waiting for over an hour, no one arrived.

To make matters worse, I did not even receive a full refund. I was only given a partial refund and was charged 33p for a “carrier bag”, despite the fact that no items were delivered at all.

Charging customers for bags when nothing is delivered is unacceptable. This experience has completely destroyed my trust in the Chop Chop service, and I will not be using it again!!

Wish I’d googled reviews before ordering from Sainsbury’s chop chop. £38 order and they only claimed to fulfill £6 of it which never arrived. The driver took a picture of the front door and it wasn’t mine. You do an order like this to avoid making a trip for a few items but I still have to go. Still waiting on a refund.

Half of my order was missing, despite then going to the same store myself afterwards to find all of the “unavailable items” were ready on the shelves. A pack of eggs were half broken and when I contacted the chat bot to let them know and ask for a refund they said I had to call a hotline to resolve it. Just completely impractical when you’re time-poor, trying to juggle lots of different things and the needs of little children. Ridiculous. Thank goodness I used the offer for free delivery or it would’ve been a real slap in the face. Absolutely will not use again.

I ordered items for delivery, I was sent an estimated time frame.

When the timeframe expired I contacted customer service and they stated that my order was still being delivered, they are just waiting for my order to be collected and offered a £5 voucher, and reassured me that the delivery is still going to be arriving. Once I got off the phone I received another email stating that my order had been cancelled.

I stated that I have medical conditions have a child at home. What are we going to do for food in the meantime as that was the last funds I had in my account.

I was denied the opportunity to speak a manager, I was denied vouchers to cover enough food to last pending my refund, I was denied having a manager contact me, and denied compensation. The female that I spoke denied that she was the one I spoke to when I initially made the phone call.

I have just left hospital because I suffered an epileptic seizure, and with my daughter at home I was refused any sort of resolution totally disgusting.

What am I supposed to do with no food on New years eve. Thank you very much Sainsbury's chop chop.

I wont be ordering from chop chop again, Ive had some previous problems with orders but the last order was a useless, I had at least 8 missing items, the substitutes were incorrect too. Consequently I had to go to get the missing items and pay for them again as I had people staying even though the full payment had been debited, after 3 phone calls with advisors that I had to keep explaining the issue to I still dont have the refund, apparently the refunds take up to 5 working days to be refunded, I have not even had an email to confirm this either. Considering they are part of sainsburys whom Ive shopped with for years and had no problems with this service is rubbish.

Have twice attempted to use the Sainsbury’s Chop Chop service in recent weeks and twice I’ve had confirmation that my order has been delivered and it’s never turned up. My property isn’t hard to find, the property number is clearly displayed and both orders have been in daylight. Customer service isn’t great - poor communication and hardly an apology. Will never use this service again .

This Sainsbury’s Chop Chop whatever should be chopped off for good!!! What an utter terrible service!!! I can’t be racist neither discriminate someone, but my goodness me, delivery person is showing me his phone to read all these characters in Chinese!!! Then, asking for my date of birth for a beer delivery when I am no way looking under 18!!! I am nearly 50, with eyeglasses down my nose, with a grandma dressing gown and smelling like the oven! I was to get an ID to show unwillingly, but then he left with all the items including the non-alcohol!!! You over priced items with a delivery service of lowest standards. Sainsbury’s please! 0 star! Never again…

Tried twice both cancelled after 1 hour crap service

If you want to watch your money vanish into a black hole with no trace of anything you ordered and no clue if it’s arriving at all then it’s great.

I had a really good experience using Chop Chop with Sainsbury’s. Everything arrived, all in 45 minutes and had a lovely Uber driver who delivered! Was sceptical because of the reviews but my experience was really good.