ChopChop Reviews 

what is going on ordered tonight nothing in a hour and a half uber are terrible tonight done a chop chop and same over 3 hours now driver dont bother

I tried to use this service for the first time today because I was unwell and didn’t feel up to going out. After an hour I noticed they hadn’t even begun to pick my items. I contacted their customer service department who contacted the store. The issue was apparently an issue with their Wi-Fi and I was reassured that the order would come. After five minutes my order was cancelled so I contacted customer services again who said it had been automatically cancelled by the system. I did receive a refund straight away but I certainly won’t bother trying again.

Order cancelled in store 30th Dec and still waiting for my refund 12th Jan. Customer service is based overseas and not very helpfull. I now have to wait another 3 to 5 days to see if I get my refund. I will never use Chopchop again.

This was an unacceptable experience and feels like a complete scam.

I placed an order through Sainsbury’s Chop Chop delivery service, which was outsourced to an Uber driver. The driver cancelled the order mid-delivery and I received nothing.

I contacted customer service and was told that another driver would deliver my order. After waiting for over an hour, no one arrived.

To make matters worse, I did not even receive a full refund. I was only given a partial refund and was charged 33p for a “carrier bag”, despite the fact that no items were delivered at all.

Charging customers for bags when nothing is delivered is unacceptable. This experience has completely destroyed my trust in the Chop Chop service, and I will not be using it again!!

Wish I’d googled reviews before ordering from Sainsbury’s chop chop. £38 order and they only claimed to fulfill £6 of it which never arrived. The driver took a picture of the front door and it wasn’t mine. You do an order like this to avoid making a trip for a few items but I still have to go. Still waiting on a refund.

Half of my order was missing, despite then going to the same store myself afterwards to find all of the “unavailable items” were ready on the shelves. A pack of eggs were half broken and when I contacted the chat bot to let them know and ask for a refund they said I had to call a hotline to resolve it. Just completely impractical when you’re time-poor, trying to juggle lots of different things and the needs of little children. Ridiculous. Thank goodness I used the offer for free delivery or it would’ve been a real slap in the face. Absolutely will not use again.

I ordered items for delivery, I was sent an estimated time frame.

When the timeframe expired I contacted customer service and they stated that my order was still being delivered, they are just waiting for my order to be collected and offered a £5 voucher, and reassured me that the delivery is still going to be arriving. Once I got off the phone I received another email stating that my order had been cancelled.

I stated that I have medical conditions have a child at home. What are we going to do for food in the meantime as that was the last funds I had in my account.

I was denied the opportunity to speak a manager, I was denied vouchers to cover enough food to last pending my refund, I was denied having a manager contact me, and denied compensation. The female that I spoke denied that she was the one I spoke to when I initially made the phone call.

I have just left hospital because I suffered an epileptic seizure, and with my daughter at home I was refused any sort of resolution totally disgusting.

What am I supposed to do with no food on New years eve. Thank you very much Sainsbury's chop chop.

I wont be ordering from chop chop again, Ive had some previous problems with orders but the last order was a useless, I had at least 8 missing items, the substitutes were incorrect too. Consequently I had to go to get the missing items and pay for them again as I had people staying even though the full payment had been debited, after 3 phone calls with advisors that I had to keep explaining the issue to I still dont have the refund, apparently the refunds take up to 5 working days to be refunded, I have not even had an email to confirm this either. Considering they are part of sainsburys whom Ive shopped with for years and had no problems with this service is rubbish.

Have twice attempted to use the Sainsbury’s Chop Chop service in recent weeks and twice I’ve had confirmation that my order has been delivered and it’s never turned up. My property isn’t hard to find, the property number is clearly displayed and both orders have been in daylight. Customer service isn’t great - poor communication and hardly an apology. Will never use this service again .

This Sainsbury’s Chop Chop whatever should be chopped off for good!!! What an utter terrible service!!! I can’t be racist neither discriminate someone, but my goodness me, delivery person is showing me his phone to read all these characters in Chinese!!! Then, asking for my date of birth for a beer delivery when I am no way looking under 18!!! I am nearly 50, with eyeglasses down my nose, with a grandma dressing gown and smelling like the oven! I was to get an ID to show unwillingly, but then he left with all the items including the non-alcohol!!! You over priced items with a delivery service of lowest standards. Sainsbury’s please! 0 star! Never again…

Tried twice both cancelled after 1 hour crap service

If you want to watch your money vanish into a black hole with no trace of anything you ordered and no clue if it’s arriving at all then it’s great.

I had a really good experience using Chop Chop with Sainsbury’s. Everything arrived, all in 45 minutes and had a lovely Uber driver who delivered! Was sceptical because of the reviews but my experience was really good.

What a pity that Trust Pilot don't offer a 'Zero Stars' option as I'd be using it right now.
I placed an order for just over £39 this morning ;I was all geared up to some baking today and realised that two key ingredients were missing so I placed an order and added a few other bits and bobs to make it worthwhile.The order was accepted and I received a notification of the amount debited from my bank.I received an e-mail from Chop Chop and a notification that a driver had been allotted and the tracking showed the car on its way to the Sainsbury's store.All good.
I then got a text to say that delivery was running late and had been pushed back 20 mins.I looked at the tracking and noticed that the drivers and car details had changed.
Around about this time,another bank notification;this time informing me that I'd been repaid the amount debited.Then another text,telling me that the delivery was delayed again while they tried to find a 'delivery partner'.My account was then debited
AGAIN-a different amount this time,a few pence less-no update,no explanation why.
I checked tracking to see what was going on to find the word 'Cancelled'.
An email informed me that the order had been cancelled because a delivery partner could not be found and that I had not been charged.
After my account had been debited a second time,I begged to differ on that last point and so rang the number given.
The person I spoke to was absolutely useless;apologised and said 'um' a lot-I don't think she was quite sure what she was doing. She said she would 'leave a note' about a refund.I replied that it had better happen quickly.No explanation could be offered as to why my card was debited,then recredited and then debited again (for a different amount).
I HAVE been charged for this shopping and the money has still not been returned to me.
I'll be back onto them first thing in the morning!
I also made the point on the phone that if they cannot provide the service they shouldn't be accepting orders.
I been receiving regular orders for years from Sainsbury's and pay for a monthly pass.Although I've had some silly substitutions recently,by and large Sainsbury's have been dependable and their Customer Service has been good ,so what it going on with Chop Chop I really don't know,but I would urge them to give this service a very big rethink because it's taking their reputation down the pan.

Ive used this service 3 times... 1st time I got a message to say they encountered a problem but they still took my money and it was over a week before I got it back. 2nd time no problems except for the hour time slot is a joke it took 2 hours. Last time half an hour after my delivery time they cancelled my order with no explanation. Useless service

First time customer. Tried six or seven times to order and the page kept going blank after my bank app approved the payment.
Overpriced items and terrible app.

If I could give 0 stars I would! After waiting in for some items that I forgot to order, I thought I'd give chopchop a go, only to be informed 15 minutes after my order was due that it had been cancelled by my picker! What is the point in advertising a delivery service which judging by others experiences, is absolutely diabolical!

Dreadful service! Bereavement in the family so ordered via Sainsbury's app at 1.24pm and received an email at 2.40pm saying my 'personal shopper' had cancelled the order with no explanation. Called the customer service number who said he would put me on hold for a few minutes. Expecting an important call for the Coroner's office so asked to call me back and customer service said not possible! A deeply upsetting experience overall, avoid at all costs!

I’ve used ChopChop 4 times now & each time I promise myself I won’t do it again, but I need the convenience & each time have hoped for a better experience. Sadly that’s not been the case.
Each time, the driver has failed to find our home despite me adding it to the notes & being a regular Sainsbury’s delivery customer.
Each time they have failed to deliver within 60 mins, 90 mins is more typical, if I’m lucky.
The last time, they actually delivered the order twice, due to their total lack of organisation.
Today was by far the worst experience & the reason why I’m writing this review & will never use it again. 90 mins after placing my order, I could see they were still ‘picking up the order’. I chased & the driver said the order wasn’t ready yet. Another 30 minutes later the order was cancelled by email, with no explanation. I called Customer Services & the response was appalling, claiming they couldn’t refund or compensate me. This is by far the worst business collaboration I have experienced, & quite frankly the Chop-Chop 60 minute delivery promise is nothing but fraudulent.

Awful experience. Arrived home from work, felt really poorly, ordered milk, bread and beechams and a few other bits to make up the value. Was delivered within the hour, missing milk. bread and beechams, offered only a refund, no delivery of missing items, suggested that I reorder, so would have to make up the value again! Absolutely useless, offered free delivery - but not until tomorrow - too late now! So got lots of bits at premium prices, but not the basics that I needed! Customer service is extremely poor! Hung up
on me twice whilst waiting to be escalated. Will use Amazon prime now next time, was a mistake to use this and won’t be doing it again ! Plus have to wait 7-10days for my refund! Appalling!