ChopChop Reviews 

I order a Sainsbury’s chop shop. 2 items the same brand that was on offer. They sent me a substitute of the same flavour charged me one at offer price and one at normal price despite them being on offer. Absolutely joke. Will not order another Chop shop again, Tesco whoosh is way better.

Item in order has been smashed, leaking sauce over other items, very difficult ti report the issue and get a refund for the unusable item - Tesco Whoosh is more reliable and the app actually tracks it as an order, unlikely the sainsburys app which doesn’t have it logged

Went there today with my 1 year old for his 2nd haircut waited 40 minutes past his appointment time there was no customers in the shop and both staff members decided to sit down and have there break didn't even say 2 words to us just left us sat there to which I asked would someone be cutting my sons hair the response I got was I'm eating my lunch not even a I'll be with you soon or anything it was 3 o'clock in the afternoon I don't see why they both had to have a break at the same time it's just disappointing as his first haircut was done by a lovely lady shame she wasn't there today definitely not going again think some people need retraining in people communication!!!!

I was over charged for 10 items when I only recieved 1. I have rang help line 4 times, sent 4 emails, sent proof of bank statement, not getting anywhere, it's over 2 weeks now and they have my money. Sainsburys just won't help.

Delivered in time 60% not what I ordered..

Only half the items were delivered. Popped into Sainsbury’s and the lady on customer services said “oh yes they often only take one of two bags” and could remember the driver leaving my other bag. I’ve still been charged the full amount! In store can’t do anything about it as it’s a separate company. The driver also took much longer than the time allocated to arrive. Will not be using again!!

Terrible customer service. They make promises that they do not keep. It seems that they tell the clients what they wish to hear in order to complete the call but have no intention whatsoever to take action on what they have said.

No sincerity.
They don't care.
The app is awful too.

Used this service twice now, you'd have thought I'd have learnt the first time.
1st time, place an order for £90+, said delivered 90mins later, no picture evidence. Rang them to be told the uber driver must have stolen it! They didn't seem bothered or surprised. Took 10 days to get money back.
Thought I'd try again 3 months later, order cancelled with no explanation after 75mins, email said I wouldn't be charged. Money still taken from my bank, had to ring again to instruct refund, let the wait commence!
NEVER AGAIN!

I was delivered a completely wrong order.
When I rang to ask them to deliver the correct order I was told that was not possible even though I expect the order was still in the couriers car and it was a genuine mix up.
They implied that the driver had taken my delivery as it had wine in it.
I don't believe that but they were happy to throw him under the bus

I placed an order for c. £30 but all that arrived was a bunch of bananas and a cucumber, neither of which I ordered! These things happen, but - despite being assured that a refund had been processed the same day - I have now spent nearly a month chasing it thanks to repeatedly conflicting information having been given. I’m now left trying to sort this out with my bank directly. Appallingly poor customer service - will never use Chop Chop again.

Fail to deliver yet won't refund delivery charge

Wait over an hour for the order to cancel

2 deliveries both wrong and wait 2 weeks for a refund.

Never again !

Horrible!. I put in an order, waited a while and nothing came. I didn't receive any text to tell me what was happening, then I checked the app, it said 'order cancelled'. So I rang, women said we couldn't take payment... I was so confused, because I had more than efficient funds in the bank, call centre sounded foreign. She told me to ring my bank, I did. The bank said my card was locked, because suspected scam. They unlocked it. I rang back today, was told it would take 3 to 5 days to get back £50.39 back. I literally am so disappointed. The worst customer service ever and no communication.

Decided to try this blatant rip off of Tesco Whoosh and placed an order for some groceries. They promise all over the app that your delivery will arrive in 60 minutes or less but we waited for over 90 minutes and the contacted the customer (dis)service number for support. We were told they haven't been able to find a driver through their "third party courier" (read Uber or similar). They had no way of contacting the store or the courier to give us any indication of when we might expect delivery. Decided to cancel and use Tesco instead as we could have been waiting hours, we were then told it would take up to 5 working days to process the refund, which is probably still faster than our order would have arrived. Awful, awful service. Avoid.

Waited well over an hour for an order to arrive that wasn’t mine. When I rejected it the uber driver was so rude and blamed me. I rang customer service and woman on the phone was so rude. Just kept telling me to wait longer. I told her to process a refund and she never did. Absolutely shocking service!!!!

Disgraceful service! Order was cancelled as the driver started he couldn't find my house. Requested full refund which they said would take no longer than 5 days, it's now been over a week and still no sign of the refund.
The number you ring puts you through to a call centre not in the UK & they don't really care and just read off a scripted sheet repeating the same thing over and over "5 Days" " 5 Days". Well it's been 8 and nothing. They don't answer emails that are sent so the enquiry form is pointless! I'll never use Sainsbury's again having been a loyal customer for decades. DO NOT USE CHOP CHOP!

I have just been scammed while trying to use ChopChop!

The Uber driver called me and said he needed my date of birth in order to deliver my ChopChop order. Shortly after, I received a message saying my order was “delivered,” but nothing arrived.

I called Sainsbury’s, and they confirmed it was a scam. They assured me I would be refunded the full amount.

⚠️ Please be careful — this is a scam. Do not place orders late in the day, and Sainsbury’s should consider adding a secure code system to protect deliveries and our personal details.

The scam call was recorded and came from this number: 07701 407034 at 20:11 today (Monday the 8th).

This experience was very scary, and I feel unsafe.

The chop chop service should be ... Chopped! I won't be using it again. I ordered 8 large bottles of water amongst other things and an uber eats rider turned up at the store on a bicycle and turned the delivery down. The 2nd rider, same scenario. Then they found a 3rd rider also on a bicycle who was only willing to take half the order and then a 4th rider also on a bicycle brought the rest of the delivery. So because of this it took longer than the advertised 60min. On top if this as everything was sealed inside Brown paper bags I only discovered a substitution after the rider had left, that I wasn't happy with but had no choice but to keep. I dont think the uber rider would have even taken the substituted item from me.
Heavy /large items can't be Collected by bicycle! And there should be no substituted items that you have no choice but to keep.
Chop Chop.... definitely a No from me

I phoned customer service yesterday regarding a chop chop order I made.the delivery drivers were having constant issues in finding my address.so I phoned customer service telling them can you please give chop chop my correct address.he led me to believe that he could do that.he didn't then he lied and said that the driver has taken it back to the shop and that he will refund back £15 when my whole order came to £25 .this customer service advisor deliberately wanted me to stay on the phone so I would miss my delivery that is why he lied and said my order has been taken back to the shop when all along the drive was coming with my order.how truly disgusting is that.he deliberately tried to sabotage my order so I wouldnt receive it.i find that deeply disturbing. I have absolutely no idea why he lied like that.all I do know I can't ever trust them again!

HOW ON EARTH HAVE THIS COMPANY TAKEN £600 OUT OF MY ACCOUNT , I DONT EVEN USE THIS COMPANY OR EVER HEARD OF THEM

Ordered through Sainsbury's. Got a first time free delivery code, then received my order missing three items. Called up and told all they can do is refund me in 5 days, not bring me the items.

Made a second account, got free delivery again to get my items, won't use again.