ChopChop Reviews 

HOW ON EARTH HAVE THIS COMPANY TAKEN £600 OUT OF MY ACCOUNT , I DONT EVEN USE THIS COMPANY OR EVER HEARD OF THEM

Ordered through Sainsbury's. Got a first time free delivery code, then received my order missing three items. Called up and told all they can do is refund me in 5 days, not bring me the items.

Made a second account, got free delivery again to get my items, won't use again.

Placed first order today. Due 1.17. Checked tracking to see being picked but not out by time due for delivery. Rang helpline who B out me through to the store who couldn’t help said I had to ring chop chop again. Rang again but was told they’d cancelled my order. No notification nothing. Will Never use. The order can be cancelled within a second but I now have to wait 72 hours for my refund. Shocking service.

I usually love Sainsbury- mostly shop there - however! Chop - Chop = An absolute rip off!!!
The cost of items - for anything Via Chop-Chop is vastly increased over its usual price - I’ve been matching this for a while now - as examples :- today’s rip off “offers” Sainsbury's Slow Cooked British Pork Ribs Smokey BBQ Sauce 646g (Serves 2) Chop price £8.75 normal delivery £4.33
Diet Coke No Caffeine 2L :- Chop price £3.30 normal shop £1.50.. and these are supposedly “on offer both charge £5 for delivery - that is pretty poor!!!

If I could give this minus stars I would!!!!
An absolutely ridiculous ‘company’
Total waste of time, they DO NOT EVER TURN UP, then you have to wait 5 days for your money back!
Shocking ‘company’ dont waste your time!

Visit to madeley chop shop has allowed me to understand why the name was chosen.
When asked how wanted my hair l instructed.
No 1 on top and trim the remainder with scissors.
The female then proceeded to complete the work with clippers .
I complained to her and asked her to follow my instructions.
She responded with
I have been a barber for 10 years l know what l am doing.
She went on to tell me if l wanted scissors used l should go to a hair dresser not a barber.
I thought a barber was a hair dresser
First and last visit.
I recommend this place should be given a VERY WIDE BERTH.

Never have used services from that scum. Barclays asked me if I maked 2 dodgy transactions each £23. Then just randomly checked my account and missing 3 x £23 for fck knows what. Probably somehow scan cards and stealing money. Be careful check out CHOPCHOP on bank app

I used chop shop for the first time on Saturday and it was fine except for the prices and delivery charge . On time and within the time slot , I wouldn't normally use it but I didn't have time to go out , probably won't use it again . Well I did use it twice more and today I'm not well so I decided to try again December 29th they really cocked up I got someone else's order with a number on that couldn't be from Sainsbury's . Uber driver started raising his voice on the phone when I said it was wrong . So I called several numbers to get answers , finally had a person who talked to me about it for 48 minutes she said I would be getting a refund but before that said I was using a different card number 🤷🤷 I was on hold for ages and she admitted it was their mistake . I will never use it again now . The explaining really exhausted me .

Shambles of a company I wouldn't even give them 1 star out of choice.
Don't waste your time ordering with chop chop as they will just cancel your order and make up some bull s*** excuse as to why. This is the second time using them and both occasions the corriour lied about anyone being home. They clearly can't be bothered to do there job and for an easier life decided to cancel orders last minute.
It amazes me how chop chop are still running as a businesses due to not making any of there delivery.
I most certainly won't be using this abysmal service again, and recommend anyone not to waste their time on such a shocking company.

Made an order of £19 and ended up with the wrong order. Mostly very expensive items in there. Hardly complaining about the wine. When I called customer services they said someone would be in touch and I’ve waited a while and no one has been … so guess I just have white fish, coleslore, chicken legs, peas and a glass of wine now? Nothing I needed. I’m moving Saturday and couldn’t safety get to the shops (I’m disabled) so tried the service as usually I use sainsburys delivery and they re so good. Very disappointed and extremely confused on what I’m supposed to do with this all now.

Awful service, took our money for the delivery.. never bothered to turn up. For some reason gave a random amount back as a refund, a very small proportion of what was taken. Now were fighting them to get our money back. All they say is the payment was void... well my bank statement says it was taken. Its as if were dealing with a scam.. Sainsburys should be ashamed! Were never use this service or shop at Sainsburys again ...!

Appalling service.. was late, chased it up and supposedly they were just waiting for a driver to deliver and as finished the call was immediately sent a cancellation of order email! Money taken from my account at check out so further call needed to request refund which would not be immediate. Will never use this service again

I thought I'd give it a try. I didn't mind it was slightly late, but the order wasn't mine. Not even close.

Helpline is obviously used to complaints.

So sad as the regular Sainsbury's deliveries are spot on.

If I could give this review 0 I would. Sainsburys needs to end their association with Chopchop whoever they are ( 3rd Party). They did not luckily get any money from us but it was a inconvenience to our regular order because it blocked my bank card for our regular order! A major inconvenience and my card could have been declined with other uses through the day if I hadn't called the fraud dept at our bank! Sainsburys seems to be lacking understanding to this and are not forthcoming with satisfactory explanations. So I advise you NOT to use ChopChop

They stole my money and said the item was delivered. When I called them they asked me to personally visit the local store and see if the deliverydriver returnedthe items to the store. The local store told me that I had to wait for an investigation as the driver confirmed the delivery. I was told to contact Chop chop after a week.
I contacted Chop Chop again in a week. There is no record of me ever calling them. I can't prove anything other than the fact that I ordered something from them. Never again

Worst service ever! Order due for delivery and cancelled with no contact or anything, apparently address was wrong but no call to try and rectifying

Pointless App with no supply chain nor process that can deliver the user experiences they claim to offer. Branded under Sainsbury’s but clearly a third party company. I placed an order with 4h notice of required delivery. Order was cancelled at 15min notice despite them taking full payment of £92 for which I’ve yet to receive a refund for, apology notification of any action. Sainsbury’s should be ashamed of promoting this company!!!

If I could give Sainsbury’s Chop Chop service zero stars, I would. My recent experience has been nothing short of infuriating — a complete shambles from start to finish, and a stain on Sainsburys trusted household name.
I placed my first ever Chop Chop order on 21st June and what should have been a straightforward same-day delivery turned into an exhausting mess that remains unresolved 2 weeks later. The order never arrived. What did arrive — late — was someone else’s shopping. Despite catching the driver immediately and returning the goods, mine never materialised.
What followed was an embarrassing display of incompetence from every part of the Sainsbury’s chain. Chop Chop claimed my order was “delivered” and washed their hands of it. The store couldn’t help. The website didn’t recognise my order number. Facebook customer service had said they have no access to Chop Chop and more or less told me “good luck with that.” At every turn, I was bounced from one clueless department to another with zero accountability.
I’ve spent hours chasing a refund of £44.35, and even now, after being told it was processed, it still hasn’t reached my account. Apparently, after another wasted phone call, I now need to wait another five working days to maybe get my money back. Who knows? No one at Sainsbury’s seems to have a clue.
The most alarming part of this whole fiasco is the utter disconnect between Sainsbury’s services. Chop Chop operates in a black hole — no one knows how it works, no one has access to it, and evidently, no one is responsible for it either. It’s a customer service disaster zone. Even the online reviews reflect this — averaging a pathetic 1.5 stars. For a company of Sainsbury’s size and reputation, this is frankly shameful.
To say I regret choosing Sainsbury’s over their competitors is an understatement. They’ve taken my money, wasted my time, and left me completely unsupported. I will never use Chop Chop again, and after this experience, I’ll be reconsidering whether I trust Sainsbury’s with any of my custom at all.
They need to fix this mess — or stop offering a service they’re clearly incapable of managing.

Wish I had read these reviews before using! Dreadful experience first (and last) time. Uber driver texted he was at my address - he wasn't. I gave further directions and in the end I had to stand on the roadside looking out for Ubers to flag the car down! It was a DIFFERENT car to the one I'd had details for! Driver said my address was 1.3 miles from where it actually is. I had genuinely thought I would lose my order. In future I'll stick with Tesco Whoosh, NEVER had anything less than an excellent service from them. Sort this out, Sainsbury's!