ChopChop Reviews 

Bad quality food! Totally waste of money!
Bring back the good old days best quality and fresh food. This Chop chop must have changed owner as there is no good quality in the food they are serving. Now they only served trash meat and old vegetables looks like recycled.
We ordered chicken pad thai, and meat are like trash slippery disgusting and mix match with plain poor rice quality with beef mushroom that contained bamboo shoots and very little thin mushroom slice and spicy lime chicken that taste like is has been prepared over two days ago dry meat. This new management have either cut the budget to the max or it has changed its owner.
The chop chop that we used to know who has the best quality of food is gone!!!!!!
Pls bring back the good quality of food.

Delivery Driver stole my items 😡 , rang up to be told wait for a refund 5-7days and reorder !
Easter weekend shops are closed tomorrow
AVOID AT ALL COSTS !!

Just awful
Waited an hour and a half, just to have the order cancelled

I called to find out why, to be told, that the Uber driver couldn’t fulfil the order (there was 15 items on the order so I doubt that they were all out of stock!)

AVOID! AVOID! AVOID! Wish I could give ZERO stars. Absolutely appalling service!

They’re sub-contracting through Uber, and the customer service is shocking. I had a driver call me from the wrong address about half a mile away. Told me he couldn’t drive any further so he was taking my shopping back to Sainsbury’s, and then hung up on me!

I’m disabled and rely on home deliveries a lot. So back to Deliveroo for me! Sainsbury’s, what on earth are you doing? Suggest you leave it to the experts in fast delivery until you can control your customer experience and service.

Order cancelled three minutes before due to be delivered

If there had been an option to say zero I would have clicked it!
My first order through app was great but the 2nd time I ordered, food arrived 6.5 hrs later when they guarantee within 60 minutes + an item was missing !
Delivery guy said he’d only just got the order!!
Will not order again !!
This app is useless and delivery charge is not cheap at £ 4.99
It could have been a great service but will never use again.
Avoid !

Avoid. Ordered due to having a Chest infection. Order marked as delivered but I have received nothing. Contacted Customer service who will issue a refund 7-10 working days. No mention of me getting my order unless I put another one in. Will never use again,

Have tried to order several times. It is unacceptable the amount of product that is “Out of Stock”. This is an experiment that should have planned properly. Again we are limited to a “One Star” option. A zero or lower is my experience :-(((

No delivery - despite saying it has arrived - lie 1

tracking didnt work - service didnt work

credit and £10 voucher promised- not processed - 10th February - lie 2

credit and £10 voucher promised- not processed - 17th February - lie 3

It's a complete scam - and the range is appalling anyway - DO NOT USE

I ordered at 17:44 and by half 8 my order still hadn’t been delivered! I called their customer service and they said I need to wait for the delivery to arrive no matter what the time would be and turn the driver away myself to get the refund????so they are wasting my time and the drivers and not bothering to cancel / refund the order themselves. Absolute joke of a service

Waited an hour only for them to cancel my order. Didn’t get an email to confirm this. Called customer service and was told the money would not be taken out of my bank.
The money was taken out of my bank.
Called them again to request a refund due to the fraudulent charge, They assured me the refund had already been processed.
Called my bank To see if they could see it on their end, as I couldn’t see it on my online banking. The refund has not been processed.
Do not use this service! Absolute shocking customer service. The agents on the phone do not know what they’re doing and can’t seem to understand questions when asked.

Using Sainsburys app to scan groceries via phone for in store shopping, out of thin air an item for 'chopchop delivery' of £675.06 was added to the bill !!

This is FRAUD.

Avoid Sainsburys, avoid chopchop.

Following up my previous review, I can confirm that I finally received my refund for cancellation of my order on 22nd December, however this was through my bank, NOT Chop Chop. Do not use this 'company'! After many unanswered emails,lip service from overseas customer service and unhelpful replies from Sainsburys, I would certainly not recommend and avoid at all costs!

Never arrived. They rang to say they were down the road at a different house No?
Gave them directions and went out to meet them, no one there. Got a text saying order cancelled!
Complete waste of time and money.
Can’t believe Sainsbury’s have even allowed this. They can forget the normal shop as well now’

Not sure what is happening at Sainsbury’s. The new ChopChop service is very poor. Had a phone call saying driver had arrived but no-one was there. Then had a text saying my order would be cancelled as I didn’t answer the door. In the meantime my order was delivered by a different, very pleasant, driver. More items were unavailable than in stock. Won’t use it again. Tesco Whoosh works like a dream.

I placed the order and after 40 minutes received a call from, who I assume was the driver. He spoke a foreign language and I couldn’t understand him and he couldn’t understand me. I ordered a delivery because I am unwell. I went downstairs and left the building walking down the lane to the main road. I could not see anyone attempting a delivery. I received a text in a foreign language and replied that I did not understand. I have had no more communication. The telephone number on the website does not connect. The money has been taken from my account. I don’t know how to contact them. Never, never, again and I will make sure to let everyone I know to avoid Sainsbury’s Chop Chop. Really surprised that Sainsbury’s are allowing their name to be part of this.

Ordered 14 items…8 arrived within the hour…sounds good? All items were listed as available so no idea why 6 products did not arrive. No discussion at doorstep to say items were missing ..no receipt to verify missing items…customer service put the phone down in the first call…then sent an email with free delivery on next order…no refund…and had to call back again…same discussion with 2nd person therefore first person not dealt with the issue. Went thro the whole lot again…promised a refund …no sign of it still…full amount deducted from my bank account despite full knowledge from them that the order was incomplete. Had to go shopping to replace the missing items and fork out essentially twice. 5 days later…still no refund! Waste of time using this service…utterly rubbish!

The worst service I've ever had from a business. Placed my order. Waited 2 hours. Called the helpline to be told they don't have a driver so are cancelling the order and I'd get my money back within 5 days. So, took my money, didn't contact me to say they couldn't deliver and then are taking up to 5 days to give me my money back. Shocking, unprofessional service.

Would not even give it 1 star.
Never going to use again !
Appalling service! Wrong items items missing charged for items not delivered!
Steer clear is my advice !