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Christow Reviews 

13,198
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of products, noting items are often sturdy, well-designed, and exactly as described. The ordering process is often described as easy and stress-free, with many appreciating the competitive and reasonable prices. Many consumers also highlight prompt and swift delivery, with items arriving quickly and often well-packaged. However, some customers also noted issues with delivery, including couriers not bringing heavy items to the door or experiencing delays and lost packages. Additionally, a few people received items that were damaged upon arrival or found the product quality to be lower than expected, with some parts showing weakness.

What people talk about most

Product

Customers had positive experiences with product quality, often finding items to be robust, well-designed, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent quality of... See more

Order

People report positive experiences with order, highlighting easy ordering processes and quick delivery times.... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great product competitively priced; the web site was easy to use, and finding and buying the product I needed was straightforward. The potting table is easy to assemble - the pieces fit together wel... See more

Company replied

Rated 5 out of 5 stars

Delivery on time. Gorgeous cupboard. Flatpack but got a great young man who does little jobs for us because we're old! Just one slight negative- delivery guy who I let into the entrance to our... See more

Company replied

Rated 4 out of 5 stars

Only four stars, because transport company damaged box, and it has not been opened yet, as it’s a present, Other than that actual purchasing and delivery time was very good.

Company replied

Rated 5 out of 5 stars

We had a great experience buying a garden parasol from Christows. It was our first visit, their website was clear and extensive. We made our choice and placed an order. Delivery was promised for thr... See more

Company replied



Company details

  1. Home Goods Store
  2. Furniture Store
  3. Garden Center
  4. Garden Furniture Shop

Written by the company

Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Why Choose Christow?

Written by the company

Affordable Quality
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
UK Based
We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Free UK Delivery

No Minimum Purchase

Purchases completed before 2pm will be dispatched the same day.

Contact info

Promotion box for Christow

Up to 63% Off

Every month we release new deals offering you up to 63% Off.

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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4.5

All reviews

(13,198)

2,063 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery and well packaged

Very quick delivery and well packaged. Lovely parasol so far but there’s been no rain yet so I can’t comment on whether it is water resistant :)

July 16, 2026
Christow logo

Reply from Christow

Thank you for your lovely review! We're delighted to hear your parasol arrived quickly and that you're happy with it so far. We hope you enjoy using it.

Rated 5 out of 5 stars

Quality umbrella base

Quality umbrella base
Easy to order
Quick delivery

July 14, 2026
Christow logo

Reply from Christow

Thank you for your great review! We're delighted to hear you found ordering easy and were happy with the quality and quick delivery. We hope you enjoy your umbrella base.

Rated 5 out of 5 stars

Really excellent experience all round

Really excellent experience all round , great price, free delivery and fast delivery, the unit was exactly what I was looking for, I’m delighted.

July 14, 2026
Christow logo

Reply from Christow

Thank you for your wonderful review! We're delighted to hear you were happy with the price, fast delivery and your purchase. We hope you enjoy it.

Rated 5 out of 5 stars

Great product excellent quality and…

Great product excellent quality and very good service. Would certainly recommend Christow.

July 9, 2026
Unprompted review
Christow logo

Reply from Christow

Hi, thank you for your lovely review. We are delighted to hear you are pleased with the quality of your product and the service you received. We really appreciate your recommendation.

Rated 1 out of 5 stars

Customer service is beyond slow

Customer service is beyond slow. 10 days plus to answer emails and none existent on the phone, they never ever answer. Waiting many weeks to get a refund with no communication. Guys you need to get your act together it’s 2026.

July 1, 2026
Unprompted review
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Reply from Christow

Good morning

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

Good value little shed

Prompt delivery two days after placing my order . Arrived well packaged .
Good instructions and very easy for two people to erect in about 30 minutes . Contrary to some reviews ,I found it to be sturdy and an excellent little shed for the price I paid .

July 20, 2026
Unprompted review
Christow logo

Reply from Christow

Hi, thank you for your review. We are delighted to hear your shed arrived promptly, was easy to assemble and offered such great value. We hope you enjoy using it.

Rated 5 out of 5 stars

great garden parasol and base…

I ordered a garden parasol and base from Christow . I am really pleased with the quality . I had been searching endlessly for a parasol that ticked all the boxes and at a reasonable price . I found it !! Very helpful website which advised on compatible bases and weight of bases . Made shopping very easy . And bargain almost half price . Fully trackable and delivered speedily via Evri . I Would definately recommend this company and would use again .

July 15, 2026
Christow logo

Reply from Christow

Hi, thank you for your lovely review. We are delighted to hear you found the perfect parasol and that choosing the right base was so easy. We really appreciate your recommendation.

Rated 5 out of 5 stars

Great service and products

Great service. Helpful, friendly emails. Stress free ordering and quick delivery. Great prices too. So good we later bought another parasol and base with the discount we were sent !

We're pleased to support a family business. You're getting it right.

July 8, 2026
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Reply from Christow

Hi, thank you for your wonderful review. We are delighted to hear you enjoyed our service and found the ordering process so easy. It is lovely to know you came back for another purchase, and we really appreciate your support of our family business.

Rated 5 out of 5 stars

First time using Christow

First time using Christow and very happy, both with delivery service and excellent quality of parasol and base. Parasol easy to use and move around. Particularly like the tilt which I was wanting.
Have already recommended to friends and family.

July 14, 2026
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Reply from Christow

Hi, thank you for your lovely review. We are delighted to hear you are so pleased with your parasol and base, and that the tilt feature is just what you were looking for. Thank you for recommending us to your friends and family.

Rated 5 out of 5 stars

We had a damage problem with our…

We had a damage problem with our initial package however, it was dealt with very efficiently and we received a replacement next day.
It was a gift so we were very thankful and the recipients loved it.

June 14, 2026
Christow logo

Reply from Christow

Hi, thank you for your review. We are sorry your original order arrived damaged, but we are delighted to hear the replacement reached you so quickly. We are so pleased the gift was well received.

Rated 1 out of 5 stars

Incredibly slow replies

Incredibly slow replies, no resolution yet. Cold frame greenhouse arrived with splintered wood and a buried screw where someone has clearly attempted assembly previously and returned the item. Contacted customer service multiple times to return for a replacement. Received one reply requesting photographic evidence which was provided. Still awaiting a response to arrange return or exchange and it's been well over 2 weeks.

July 8, 2026
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Reply from Christow

Good morning

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

Fast delivery and excellent service.

Fast delivery and excellent service.

July 14, 2026
Unprompted review
Christow logo

Reply from Christow

Hi, thank you for your review. We are delighted to hear you were pleased with our fast delivery and excellent service. We really appreciate your feedback.

Rated 5 out of 5 stars

From messy fence to beautiful fence

Fence looked a mess before.
Now looks attractive and inviting

July 15, 2026
Christow logo

Reply from Christow

Hi, thank you for your review. We are delighted to hear your fence has transformed your outdoor space. We hope you enjoy it for many years to come.

Rated 5 out of 5 stars

Shed was very easy to assemble and is…

Shed was very easy to assemble and is decent quality.

July 15, 2026
Christow logo

Reply from Christow

Hi, thank you for your review. We are delighted to hear your shed was easy to assemble and that you are pleased with the quality. We hope you enjoy using it.

Rated 5 out of 5 stars

Lovely garden parasol

Lovely garden parasol, good quality and colour.

July 8, 2026
Christow logo

Reply from Christow

Hi, thank you for your lovely review. We are delighted to hear you are pleased with the quality and colour of your garden parasol. We hope you enjoy using it.

Rated 4 out of 5 stars

Shed and greenhouse were good value

Shed and greenhouse were good value , but it was clear both were economy models . The shed was well designed , but could have been bettered by brass coloured bolts holding the shelves .

July 14, 2026
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Reply from Christow

Thank you for your review! We're pleased to hear you found the shed and greenhouse good value. We also appreciate your feedback on the design and will take your comments on board.

Rated 5 out of 5 stars

Garden Potting Table - great product well priced.

A great product competitively priced; the web site was easy to use, and finding and buying the product I needed was straightforward. The potting table is easy to assemble - the pieces fit together well and the screw/bolt holes line up perfectly (there are plenty of flat packs that don't!) and the inclusion of a couple of extra screws is a great idea in case you drop one when assembling. Nice touch with the stainless steel work surface and protected feet.

June 30, 2026
Unprompted review
Christow logo

Reply from Christow

Thank you for your fantastic review! We're delighted to hear you're so pleased with your potting table and that you found it easy to assemble. We really appreciate your detailed feedback and hope you enjoy using it!

Rated 3 out of 5 stars

Disappointed

Hi, the service from order to delivery was fantastic and the item looked perfect...But unfortunately for me it was so difficult to put together that i had to return it...Sinead

July 14, 2026
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Reply from Christow

Hi Sinead, thank you for your feedback. We're pleased to hear you were happy with our service and delivery, but we're sorry the assembly wasn't as straightforward as expected. We appreciate your comments and hope we can help you again in the future.

Rated 5 out of 5 stars

Ordering

Ordering, dispatch and quality are first class- my only problem was with the courier who had our goods for over a week in their delivery depot. The parasol and base are terrific.

July 14, 2026
Christow logo

Reply from Christow

Thank you for your review! We're delighted you're pleased with the parasol and base, and appreciate your kind words about our ordering process and quality. We're sorry about the courier delay and thank you for your patience.

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