Chrono24 Reviews 

10,103
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 787 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent, professional, and trustworthy service, highlighting the security provided by the escrow system and buyer protection. The website is easy to use, intuitive, and provides comprehensive information, making the purchasing process clear and smooth. Many appreciate the prompt and efficient delivery, with items often arriving quickly and well-packed, and products generally received as described and in excellent condition. However, some customers reported issues with products not being as advertised or having defects upon arrival, and a few also mentioned delays or problems with courier services.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently reporting that watches arrive exactly... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, professional, and... See more

Website

Reviewers highlight positive aspects of the website, describing it as professional, secure, and easy to use... See more

User experience

Customers had positive experiences with the user experience, describing the entire process as very good,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast and swift delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more

Rated 5 out of 5 stars

first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more

Rated 5 out of 5 stars

Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more

Rated 5 out of 5 stars

I would highly recommend Chrono24 to preowned wristwatch buyers. They are reputable. The payment system gives buyers additional security. Believe trustworhiness is the most important in buying preo... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(10,103)

762 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A smooth transaction

A smooth transaction, supported by the knowledge that the money is held securely in an escrow account until the watch is received.

June 12, 2026
Rated 5 out of 5 stars

Excellent service and quick responses

Excellent service and quick responses

I had a very good experience with Chrono24. Everything was straightforward and easy to use, and when I had any questions, they replied clearly and on the same day. The whole process was smooth and professional. I would be happy to use them again.

June 12, 2026
Rated 5 out of 5 stars

First time using chrono24 and the…

First time using chrono24 and the process was very smooth and easy.
The escrow payment feels very protective and takes away the worry about not receiving the goods.
I would absolutely buy again using Chrono24.
Obviously it is a marketplace and it requires the seller to be as good as gold - in my case the seller was top notch - "The Watch Philosophy" were fantastic.

June 4, 2026
Rated 5 out of 5 stars

This purchase was my first for a watch

This purchase was my first for a watch of this value, plus I was dealing with someone I never met previously. Having the support of Chrono and the reassurance about my funds gave me reassurance and I m pleased to say everything worked out very well. Boris who I dealt with throughout was great. He ensured that the process of delivery was resolved. Whenever I had a question Boris dealt with the Handling Agents Fed Ex who I found slow in the delivery process. The watch itself was very well packed and I'm delighted with the condition of the watch and the accompanying paper work etc. I will hope to use Boris and his Company again in the future and recommend this Company if you are thinking to make a purchase.

June 23, 2026
Rated 5 out of 5 stars

A safe place to shop!

The platform is easy to use, intuitive to search with, and confidence inspiring above all else. This is my first purchase via the C24, and undoudbtedly will not be my last.

June 11, 2026

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