Always on time,service staff always polite and answer any questions I need to ask. Greg has been coming for as many years as I can remember and understands our needs as retired people,explaining anyth... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good experience. The gentleman was polite and respectful. He did his work very efficiently. The recommendations and outlines regarding essential upgrades, repairs and cost of each item is extr... See more
Company replied
The engineer who came out to service our system was on time, rang in advance of his arrival, and polite and friendly. He wore plastic covers on his shoes whilst in the house, and kept everything neat... See more
Company replied
David from CHUBB provided an excellent service during the recent visit. He is always pleasant, courteous, professional, and extremely helpful in everything he does... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
9K reviews
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Haven't finished the job
Whilst they did come to replace the fire extinguishers on site, we have been chasing them up since for quite a few weeks now for a couple that were outstanding. They said that they would 'send them over when in the area' but that was a few weeks now
May 21, 2026
The installer was excellent
The installer was excellent - ten out of ten
After the installation he explained everything to us in detail and we are very satisfied both with his work and his communication skills
June 3, 2026
no problems what so ever
Turned up promptly pleasant engineer carried out inspection thoroughly
June 3, 2026
I reported an issue at 1pm and an…
I reported an issue at 1pm and an engineer was here by 4pm
Peace of mind restored!
June 3, 2026
Unprompted review
The engineer was so polite and friendly
June 3, 2026
The engineer who calls is first rate
The engineer who calls is first rate. Does the job well and answers any questions we may have.
June 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Chubb Fire extiguisher exchange and service
Chubb employee turned up on time on the agreed date signed in and read /signed our induction followed our safety requirements ,nothing was too much for Joshua he was polite well presented and listened .
June 2, 2026
Reply from Chubb Fire & Security UK
Dear Sartorius Havant,
Thank you for your wonderful review for Joshua! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Routine service does not need any…
Routine service does not need any Comment,the f factTHAT YOU MISSED EARLIERCAPPOINTMENT AND NO T advise is poor
June 2, 2026
Reply from Chubb Fire & Security UK
Dear Mr Barry,
Thank you for sharing your experience. We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Phil the engineer
Phil the engineer , Was first class and very accommodating with help, in solving the issue.
June 3, 2026
Reply from Chubb Fire & Security UK
Dear Stef,
We appreciate your kind words for Phil! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Outstanding Technician
Ryan Hitchcock is an outstanding technician, the best that we have ever had in over forty-six years with Chubb both here and in our previous property. He is knowledgeable, helpful, answers all questions clearly and concisely. He really cares about customer satisfaction and in addition is very talented in his field, a rare combination that we greatly appreciate.
June 3, 2026
Reply from Chubb Fire & Security UK
Dear Frank,
Thank you for your wonderful review for our engineer, Ryan Hitchcock! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Joe is a great ambassador for business
Joe is a great ambassador for business. Has been visiting mother’s property for many years.
First class service always.
June 3, 2026
Reply from Chubb Fire & Security UK
Dear Terence Love,
Thank you for your wonderful review for Joe! We are thrilled to hear about your positive experience with our engineer and the seamless service received over the years. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service
June 2, 2026
Reply from Chubb Fire & Security UK
Dear Alan,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Philippa,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The person you sent out really knew…
The person you sent out really knew what he was doing.
May 27, 2026
Reply from Chubb Fire & Security UK
Dear Dr Deniz Kandiyoti,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
DualCom
Darren did a great job installing the required updates, servicing the equipment and wiping my furrowed brow.
May 27, 2026
Reply from Chubb Fire & Security UK
Dear Dane Miller,
We are delighted to hear such positive feedback for our engineer, Darren! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Operator on time after courtesy call
Operator on time after courtesy call. Very courteous and careful inside my home. Very efficient and friendly. Highly recommended
June 3, 2026
Reply from Chubb Fire & Security UK
Dear Jennifer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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