A pleasant annual security alarm service. The technician arrived in good time of our AM slot of 8am-1pm. He wore shoe covers and respected our home by putting back anything he had to move to acces... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have had an alarm for many years and over the last few Chubb have been our provider Easy communication to setup appointments Contact advising ETA Discussed alarm check and options throughout visi... See more
Company replied
Helpful,polite, understanding person answered my initial phone call. Clear explanation of what would happen next in my request for an engineer visit. Engineer arrived a little later; rang me giving ar... See more
Company replied
I had to ring Chubb late evening to assist with my work premises alarm going off, it wasn’t my responsibility but I was the most local staff member. Chubb were very helpful & friendly & the engineer c... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11K reviews
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A friendly prompt and efficient visit
September 14, 2026
Reply from Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
arrived on time and dispatched business…
arrived on time and dispatched business quickly
September 11, 2026
Reply from Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service
September 17, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Extremely expensive service charges
They are charging over £600 per year for a servicing contract but then charge again if any of their equipment fails – over £1000 this year for failed smoke detectors and replacement batteries, including an extra call-out charge because the engineer did not have the required smoke detector in his van. Their equipment seems very unreliable and the service very poor value.
September 18, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Jonathan,
We are very sorry to hear that your overall experience
with us has been poor. This does not reflect our values and how we view our customers.
Your feedback is valuable to us, and If you would like to speak to our team, please feel free to contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
Best wishes,
The Chubb Fire and Security Team
When you have an alarm installed
Firstly, any alarm sytem being installed, must be RELIABLE. Secondly, the engineer fitting it must also be RELIABLE. Finally, the completed alarm system must be maintained twice a year or minor niggles (if they ever happen) sorted out quickly by a RELIABLE mobile engineer. The actual word RELIABLE comes from very early Greek scripts (BC)and there it spelt "RELI-CHUBB-ABLE".......say nah more!!!
September 18, 2026
Reply from Chubb Fire & Security UK
Dear Mr White,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer arrived on time
The engineer arrived on time, he was very polite, thorough and respected the fact we had family visiting worked around us with out any problem.
September 18, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Diane,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Annual maintenance check.
Thorough maintenance check. Very approachable. Respected our home.
September 18, 2026
Reply from Chubb Fire & Security UK
Dear Barry,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mark,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Larry was brilliant
September 18, 2026
Reply from Chubb Fire & Security UK
Dear Boris,
We are delighted to hear such positive feedback ! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service that you consistently receive . Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer was very nice and…
Engineer was very nice and professional.
Easy process and very happy
September 18, 2026
Reply from Chubb Fire & Security UK
Dear Paneltex Ltd,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Always friendly
September 18, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Not needing to bother us at all
September 18, 2026
Reply from Chubb Fire & Security UK
Dear Lawrence,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service and customer support…
Excellent service and customer support from the employee who attended site
September 18, 2026
Reply from Chubb Fire & Security UK
Dear St Peter's CE Primary School,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service
An unforeseen event meant that my booked appointment had to be altered. I was contacted by Graeme who kept me informed and went above and beyond to ensure that my routine service was still carried out. He was friendly, knowledgeable and very professional. Graeme offered balanced and helpful information about our alarm system and newer technology enhancements that may be available. Overall, a reassuring and positive experience. I would certainly recommend Chubb to friends and family. Thank you!
September 17, 2026
Reply from Chubb Fire & Security UK
Dear Deborah,
Thank you for your wonderful review for Graeme! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Graham Keely arrived on time after some…
Graham Keely arrived on time after some last minute changes to the initial time, but no problem.
September 17, 2026
Reply from Chubb Fire & Security UK
Dear Gillian,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Katherine,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
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