James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and advice. Peter really understands the needs of our church and doesn't treat us like a corporate company but a charity wanting to be safe and have extinguishers required but realisin... See more
Company replied
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with o... See more
Company replied
Holy Trinity Church Tidworth and hall fire extinguisher check. 13th July 2026. I gave a great 5 star rating because the visit was so good. I had a very pleasent phone call to say our Fire service... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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My phone call answered immediately
My phone call answered immediately, an engineer called me within an hour an the problem resolved shortly afterwards when the engineer visited my property and changed the faulty sensor.
July 20, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear John,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Gary your engineer arrived spot on the…
Gary your engineer arrived spot on the time he said he would .We have known him from previous visits over many years so we are completely happy to see him .Efficient polite friendly and a fellow Argyle fan !
July 23, 2026
Reply from Chubb Fire & Security UK
Dear Derek,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Dealt with my inquiry in an efficient…
Dealt with my inquiry in an efficient and courteous manner.
July 23, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Graham,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Rodney,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Arwyn,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Lynda,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Well mannered and knowledgeable engineer
July 15, 2026
Reply from Chubb Fire & Security UK
Dear Angela,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
No problems as usual
No problems as usual, The only reason I didnt give 5 starts was the engineer turned up an hour early and as there were people in the church, by the time I go there, and I was early too, he had nearly finished. This really resulted in a wasted journey for me as I do live in the Parish.
July 16, 2026
Reply from Chubb Fire & Security UK
Dear Jill,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the engineer arriving an hour early. Your feedback is valuable to us, and we will use it to improve our processes and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Very helpful and was able to sort my…
Very helpful and was able to sort my query quickly and efficiently
July 23, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Georgia,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Work carried out promptly and to my…
Work carried out promptly and to my satisfaction with good communication throughout from Ashely, the engineer.
July 23, 2026
Reply from Chubb Fire & Security UK
Dear Ed,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The Fire Alarm Service Engineer as…
The Fire Alarm Service Engineer as usual was very helpful in resolving our issues and he managed to get the system up and running again in no time, another excellent level of customer service.
The admin Team do let the engineers down with the need to constantly chase for Quotes and arrange bookings, receiving RAMs etc.
July 22, 2026
Reply from Chubb Fire & Security UK
Dear Kieron,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
We are truly sorry to hear about your disappointing experience with our admin team. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Good service
July 16, 2026
Reply from Chubb Fire & Security UK
Dear Irene,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Ted was professional and personable.
July 16, 2026
Reply from Chubb Fire & Security UK
Dear Jacqueline,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Top marks
Engineer phoned half an hour ahead, was on-time, quick, knowledgeable and very pleasant.
Can’t ask for more!
July 23, 2026
Reply from Chubb Fire & Security UK
Dear Mike,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Arrived on time good service
July 15, 2026
Reply from Chubb Fire & Security UK
Dear Ronnie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Regarding RT SMO WO 34766587
Regarding RT SMO WO 34766587: The work was done in a quick and professional manner. Unfortunately, I did not requested it, I signed it off as I was on site then. So that invoice has been rejected as it didn't come with the PO number. Hope it's sorted soon. Thanks
July 16, 2026
Reply from Chubb Fire & Security UK
Dear Carlos,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the issues regarding the invoice.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
The company gave a 90 minute window for…
The company gave a 90 minute window for time of arrival the day before and a phone call 15 minutes before arrival. The operative was friendly, efficient, helpful and informative,
July 23, 2026
Reply from Chubb Fire & Security UK
Dear Martin,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Safe
Friendly, helpful and knowledgeable engineer who is fully trusted to work safely on site
July 23, 2026
Reply from Chubb Fire & Security UK
Dear Brian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
ADRIAN IS THE BEST!
July 23, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
in the vicinity and with no impact on…
in the vicinity and with no impact on our processes, was able to carry out the work that was required
July 23, 2026
Reply from Chubb Fire & Security UK
Dear James,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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