chuchucherry Reviews 246

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and the wide range of items available, including exclusive selections not found elsewhere. People are very satisfied with their orders, frequently mentioning the secure packaging that ensures items arrive in perfect condition, and the inclusion of thoughtful freebies. The delivery service is also highly regarded for its speed and efficiency, with many noting that their packages arrived earlier than expected. However, some customers experienced issues with their orders, such as receiving the wrong album version after a long wait for a pre-order. A few other people also felt that the dispatch and delivery times were longer than anticipated, with one instance of a refund issue and a promised freebie not being included.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the secure packaging,... See more

Order

Customers had positive experiences with order. Many reviewers consistently praise the prompt arrival and good... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent condition of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm probs gonna review again soon but amazing as always!!! Ordered the no labels X3 set with the preorder cool inclusions, no labels yorts hehe and a bunchhh of ppulbatu keychains, I am in love with t... See more

Company replied

Rated 5 out of 5 stars

I just received a TXT pob order from chuchucherry and I couldn’t be happier! They wrote me a lovely note and added some incredibly special freebies (official pobs and postcards!) which I am so so gr... See more

Company replied

Rated 5 out of 5 stars

Chuchucherry include products that are not sold on other sites so that's amazing! They're super efficient with updates and shipping. Packaging is very good too. You can tell they really care about the... See more

Company replied

Rated 5 out of 5 stars

We bought 2 TXT Together full album sets (6 albums in total) with photocard sorting. The parcel arrived earlier than expected and the albums were really well wrapped. It was sooo nice knowing we wo... See more

Company replied


Company details

  1. CD Store

Written by the company

UK Free Shipping for K-Pop albums. Chuchucherry kpop shop sells photocards & albums for collectors and new stans in the fandom. Pre-order benefit gifts included. We stock Korean artists such as TXT, BTS and LE SSERAFIM. Our small business website is run by fans for fans


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

246 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic shop for K-Pop lovers!

This shop has a great range of K-Pop albums and merchandise. I love that they have so many options for albums, including the Weverse ones and even the Japan exclusives. Plus, they have free postage on all albums in the UK! I've also bought some BT21 items from here that I've not been able to find anywhere else.
My parcels always arrive well packaged and they usually include some freebies (photocards and a sticker).

April 8, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely the sweetest company ever

Absolutely the sweetest company ever! I have ordered so many pre-order albums from them and their customer service is absolutely top tier!! At the time of writing this review, they are experiencing delays in shipments and have went out of their way to give everyone affected a great discount on their next order, something that is really sweet and unexpected :)

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

Really happy with my order

Arrived in great condition and quite quick, love that shipping is free in the UK. Really helpful when I had a request to slightly change my order and replied really quickly, really happy with my order overall and will be buying from them again.

March 30, 2023
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Rated 5 out of 5 stars

Buying & pre-ordering!

I’ve been buying and pre ordering from chuchucherry for over half a year now and they have been a brilliant site for kpop! They’ve got great service as well always answer any issues or questions that you have 😊💗

April 5, 2023
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Rated 2 out of 5 stars

order was messed up i ordered three…

order was messed up i ordered three things and only got one of them but service afterwards was good

March 28, 2023
chuchucherry logo

Reply from chuchucherry

Hi there, We are so sorry about the missing albums in your order but as discussed we are starting to ship the rest tomorrow 😭💗

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Rated 5 out of 5 stars

One of the best kpop shops

It was my first time ordering from chuchucherry and they did not disappoint. The prices are good compared to other shops, and my order arrived within 2 days of purchase. Cute packaging, and everything arrived intact. Definitely recommend buying from this shop :)

February 2, 2023
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Rated 5 out of 5 stars

🧡🧡

A smooth process. Everything arrived much faster than I expected considering the albums were pre orders. You guys are really on it. Will definitely continue ordering from here.

February 17, 2023
Rated 5 out of 5 stars

Fast delivery

Fast delivery, preorder came before its estimated date and they had excellent customer service 💕

February 16, 2023
Rated 5 out of 5 stars

Quick delivery

Quick delivery, my purchase came in good condition and with a freebie.
Very happy with my purchase.

February 8, 2023

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