The lady that helped me over the phone spoke very quickly with an Asian accent. However when I explained that I had hearing problems she kindly modified her speech. I explained that I have had securit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very user friendly website which was easy to follow. Extremely good value insurance. Personally I would have preferred the opportunity to phone and speak with a person, I’m what you might call “old sc... See more
Company replied
I have sadly found it necessary to move home insurance regularly, as the price for renewal seems to increase by 10-20%. I found this the case this year with Admiral, so searched and found Churchill t... See more
Company replied
Service was good and price was very competitive. I tried to get a deal with my car insurance and home insurance as a package but was told this wasn't possible. The person I dealt with was easyto unde... See more
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
Asks customers to review
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Honest, dependable compny
The webste and application process are straightforward. They also don't gazump the price after the first year. The increase was in line with inflation.
May 22, 2026
Unprompted review
Reply from Churchill
We're so glad you found our website and application process straightforward. We appreciate you noticing our consistent pricing. Thank you for your positive feedback! Christy
Good experience with a Company I have…
Good experience with a Company I have not used before for House and Contents Insurance
June 1, 2026
Reply from Churchill
We're so glad you had a good experience with us for your insurance needs. Thank you! Christy
I thought it would be complicated
I thought it would be complicated, but the staff member I spoke to made it a doddle! Full marks to Churchill for customer experience.
June 4, 2026
Reply from Churchill
We're so glad our staff made things easy for you! Thank you for sharing your positive experience with us. Christy
Reply from Churchill
We're glad it was easy! Christy
I fhappy customer elt the company was giving me value…
I felt the company was giving me value for my money the app was very easy to use and the gave me 3 options over all I am a happy new customer thank you
June 4, 2026
Reply from Churchill
We are so happy to hear you found value and ease of use with our app! We appreciate your positive feedback and are glad you're a happy new customer. Nathan
very quick on line and easy to do
June 4, 2026
Reply from Churchill
We're glad our online process was quick and easy for you. Thank you for your wonderful five-star review. Nathan
Quick and easy to arrange at a very…
Quick and easy to arrange at a very good premium price.
June 4, 2026
Reply from Churchill
We're glad you found our service quick, easy, and well-priced. Thank you for your feedback! Nathan
Reply from Churchill
We are so pleased you found our communications clear. Thank you for your five-star review! Nathan
Reply from Churchill
Hi Neil. We appreciate your feedback! We're glad you found our rates competitive and our service good. Rach
Easy to use app and cover is fantastic.
June 4, 2026
Unprompted review
Reply from Churchill
Hi Julie. We're glad our app is easy to use and our cover is fantastic. Thanks for your feedback! Rach
Simple easy and saving
June 3, 2026
Reply from Churchill
Hi Penny. We appreciate your feedback. We are glad you found it easy and helpful. Rach
Churchill scammers for full NCD-Avoid at all costs!!!
My wife had a policy for two years with Churchill and joined with 14 years no claims. We decided not to renew as the price increased and was much cheaper for same policy with Lloyds. We do however need proof of the 16 years no claims. I had provided Churchill with proof of the 14 years on two occasions and been promised (have screen shots) on two occasions they will email new NCD showing 16 years as the one they auto produce only shows 10+. The email never comes as they obviously do not want me to leave and is a total scam as they hope you let it go so you lose your full NCD and have to start again. You cannot speak to a human to resolve and their AI bots promise but are programmed not to deliver. Avoid this company as they trying to grab every penny and do not deliver on promises.
Update 05 June: after numerous messages using link Churchill sent below I have been fobbed off with a email saying I have 16 years NCD. They will not put in the correct letter format required by insurance companies as you cannot upload a email. No one is now answering my requests. The customer service is appalling and it seems they want use to meekly lose the NCDs we have built up so they can charge us more in the future. It appears I will need to escalate to FSA please avoid at all costs!
June 1, 2026
Unprompted review
Reply from Churchill
Hi James. We're sorry to hear this. Please send us a message using the link below, and we'll be able to help. Rach
m.me/churchill
The online experience is very good and the prices are competitive
The online experience is very good, especially for customers with a hearing impairment. The website is easy to navigate, and the app is simple to use too. The price was also competitive, as I compared a few options before choosing Churchill for my car insurance.
May 25, 2026
Unprompted review
Reply from Churchill
Hi Aida. We are so pleased to hear that your online experience was very good, especially for customers with a hearing impairment. It's great that you found our website and app easy to use, and our prices competitive. Thank you for choosing us! Rach
Everything went smoothly
Everything went smoothly. I was listened to, not just given a number of options of which non would be suitable. Real people for the win.
June 3, 2026
Reply from Churchill
Hi Paul. We're so glad to hear everything went smoothly and that we could provide suitable options. Thank you for your kind words! Rach
One of the cheapest quotes that I was…
One of the cheapest quotes that I was given. Easy to complete, no issues.
June 3, 2026
Reply from Churchill
Hi Philip. We are glad our quote was competitive and the process was easy for you. Thank you for your feedback. Rach
all good for me on price
May 15, 2026
Reply from Churchill
Hi Stephen. Thanks for the five-star review. Glad you liked our price! Rach
5 stars ⭐⭐⭐⭐⭐
Fantastic price for top class cover. Website easy to navigate. Clear and concise. Reputable company and great customer service.
May 27, 2026
Unprompted review
Reply from Churchill
Hi Tracy. We're delighted you found our prices fantastic and our website easy to navigate. Thank you for your kind words and five-star review. Rach
Was sent a renewal quote.
Was sent a renewal quote.
Looked for something lower on a comparison site.
Found a lower identical quote, from Churchill !!!!
Started a 'chat' with Churchill but representative was unable to explain why renewal was higher than a brand new policy, eben though the same cover.
It's almost as if Churchill don't want to keep customers.
Still went with them on a new policy (not a renewal) as still a good deal, but if offered a similar situation next year will have to think very carefully.
June 3, 2026
Reply from Churchill
Hi there. Thank you for sharing your experience. We appreciate you bringing this to our attention, as we're always looking for ways to improve. We are sorry that our representative could not explain the renewal quote discrepancy. Rach
Good value and helpful staff
June 3, 2026
Reply from Churchill
Hi there. We are so glad you found our staff helpful. Thank you for your kind words. Rach
From stat to finish Churchill have ben…
From stat to finish Churchill have ben great with my car claim, i would definitely recommend them.
March 3, 2026
Unprompted review
Reply from Churchill
Hi there. We are so pleased to hear about your positive experience with your car claim. We truly appreciate your recommendation. Rach
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