Churnet Valley Railway (1992) PLC Reviews 

14,208
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,650 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and volunteers who provide highly attentive service, ensuring that every visitor feels genuinely welcomed and valued throughout the entire day. People also mention the delicious meals, well-maintained carriages, and wonderful scenic views enjoyed during their relaxing and memorable railway journeys. Some reviewers were not happy with unexpected delays, noting that the train remained stationary for long periods or that certain route trips fell short of expectations. Some people also felt that certain minor issues like food temperature or a lack of communication during unexpected stops could be improved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming and friendly demeanor throughout... See more

Service

Users describe positive interactions with service, highlighting friendly, helpful, and professional staff... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting well-organized journeys and friendly... See more

Product

Clients share positive opinions on product quality, highlighting that the food is consistently delicious,... See more

Quality

Customers had positive experiences with quality, highlighting that meals were delicious and beautifully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chose the lunchtime dining experience for our trip on the Churnet Valley Railway and had a really great day. The online booking process was straightforward and we were warmly greeted when we arrive... See more

Company replied

Rated 5 out of 5 stars

Excellent trip. Lots of volunteer staff around, good tanoy announcements, decent tearooms, clean carriages, and we liked the trolley service on the train. Very dog friendly. Lovely train ride, which t... See more

Company replied

Rated 5 out of 5 stars

A really enjoyable evening journey on the railway, with an excellent Mexican meal served.The train carriages are very well maintained, with comfortable and roomy table seating. Our meal was served by... See more

Company replied

Rated 5 out of 5 stars

Lovely few hours around the Staffordshire Moorlands countryside. Very good value, we did the Butty and Brew which is highly recommended. Although web site said sold out, the train wasn't overcrowded a... See more

Company replied


Company details

  1. Tourist Attraction
  2. Breakfast Restaurant
  3. English Restaurant
  4. Heritage Preservation
  5. Railroad Company

About Churnet Valley Railway (1992) PLC

Written by the company

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

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Replied to 98% of negative reviews

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4.8

All reviews

(14,208)

4,587 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spud and Steam

We had an amazing time on the Spud and Steam evening, it was so relaxing and the spuds were absolutely brilliant!

The staff were amazing, the service seamless, and overall a very enjoyable evening with friends.

August 26, 2026
Rated 5 out of 5 stars

A great day out

A great day out. The staff are so friendly and make it so special. The trains are beautifully kept and so enjoyable to sit and watch the countryside go by.

August 26, 2026
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience
Breakfast on the Churnet Valley Railway was amazing, so well organised from checking in through boarding the magnificent train, being served a great breakfast, an interesting journey all by really friendly professional staff. Such a friendly atmosphere throughout.

August 26, 2026
Rated 5 out of 5 stars

Fabulous evening

Fabulous evening. The Mexican food was delicious - full of delicate flavour. The crew were friendly and attentive. But the star of the show was the steam train. Dining as she huffed and puffed across the beautiful countryside was a delight.

August 26, 2026
Rated 5 out of 5 stars

Fantastic breakfast train.

The train journey was brilliant. The breakfast excellent and the staff were very friendly and attentive.
I would recommend this trip to anyone with an interest in steam journeys.

August 26, 2026
Rated 5 out of 5 stars

Totally enjoyable few hours

The Mexican dining experience was really enjoyable. The food was excellent and the old style carrriages took you back to a bygone era when trains were stylish and comfortable!
A great way to spend a few hours travelling through the Staffordshire countryside. Totally recommend.

August 26, 2026
Rated 5 out of 5 stars

The professional attitude of ALL the…

The professional attitude of ALL the staff was excellent…very helpful & knowledgeable, The food was excellent & very tasty & service with smiles!
Good value for money it was a.very happy experience! It was my partners 90th birthday gift & he was so thrilled with the day. Thank you all at Churnet Valley Railway. Long my you continue ❤️

August 26, 2026
Rated 5 out of 5 stars

Such a lovely place to visit ☺️

Such a lovely place to visit ☺️

My family and I treated our OAP friends to the cuppa & cake experience and what a brilliant time we had too.

The experience was lovely, staff were very helpful and friendly, the train journey was beautiful 😍 ...the drink and cake were delicious too (they even had a vegan option for our daughter ☺️)

Our friend who is a keen train enthusiast was over the moon to talk with the various staff about the steam train 🚂 that pulled the carriages, he said "its lovely to have the smell of the smoke up his nose again ".

I would thoroughly recommend going, we also had a wheelchair ♿️ which again the staff were more than happy to assist with and having a ramp onto the train was much appreciated.

All round it was a fabulous experience ✨️ 👌

August 26, 2026
Rated 5 out of 5 stars

Making memories

Well organised, excellent value for money. Beautiful train, friendly staff and scenic views, wonderful

August 26, 2026
Rated 5 out of 5 stars

Im from the SVR and i thought why not…

Im from the SVR and i thought why not make a change and be on a different railway for a change. I also use to support your 40s weekend but as i found out that you no longer do. Which is a shame. I had a great time and staff was very polite too.. many thanks for a very nice night out on the railway.

August 26, 2026
Rated 3 out of 5 stars

Disappointed

Lovely steam train and station. Staff were lovely.
Disappointing food as Luke warm soup and my friends cod meal was cold . My beef stew was nice. Could have been much better for the price. The description of the scenery was not accurate as lots of run down places to see.
Also on booking it did not state we would be sharing a table with strangers who we had to move from our seats as they bagged both window seats. They were clearly marked with our allocated numbers. It was a very uncomfortable atmosphere as these strangers never smiled or spoke!
I’m sorry to say we won’t be returning.

Reply to yourselves.
No where did it say about sharing a table . We would have paid extra if it was an option. We told 2 staff about the cold food and both said they would tell the chef. Another review has said the same about sharing a table so not clear at all.
Thank you anyway for the reply.

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave your feedback. We're pleased to hear that you enjoyed the steam train, station and found our staff lovely.

We're very sorry to hear that some of the food was cold. Had we been made aware at the time that the soup and cod were cold, we would have been more than happy to replace them. We are disappointed that you did not have the opportunity to enjoy your meals as intended.

Regarding the scenery, we are sorry that it did not meet your expectations. The Churnet Valley is a beautiful rural area, although as with any railway journey there are sections where you will see industrial and operational areas alongside the countryside.

Our dining trains use shared tables unless an exclusive table has specifically been booked, and we do make this clear within the booking information. Each guest is allocated a specific seat. If another passenger is sitting in your allocated seats, our staff are always happy to resolve this and would have asked the other guests to move if you had brought it to their attention at the time.

We're sorry that these issues affected what should have been an enjoyable visit, particularly as you had chosen to spend your time with us. We do appreciate your comments and will share them with the relevant teams.

Kind regards

Debra
01538 360522

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