Churnet Valley Railway (1992) PLC Reviews 

14,258
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,650 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and volunteers who provide highly attentive service, ensuring that every visitor feels genuinely welcomed and valued throughout the entire day. People also mention the delicious meals, well-maintained carriages, and wonderful scenic views enjoyed during their relaxing and memorable railway journeys. Some reviewers were not happy with unexpected delays, noting that the train remained stationary for long periods or that certain route trips fell short of expectations. Some people also felt that certain minor issues like food temperature or a lack of communication during unexpected stops could be improved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming and friendly demeanor throughout... See more

Service

Users describe positive interactions with service, highlighting friendly, helpful, and professional staff... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting well-organized journeys and friendly... See more

Product

Clients share positive opinions on product quality, highlighting that the food is consistently delicious,... See more

Quality

Customers had positive experiences with quality, highlighting that meals were delicious and beautifully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chose the lunchtime dining experience for our trip on the Churnet Valley Railway and had a really great day. The online booking process was straightforward and we were warmly greeted when we arrive... See more

Company replied

Rated 5 out of 5 stars

Excellent trip. Lots of volunteer staff around, good tanoy announcements, decent tearooms, clean carriages, and we liked the trolley service on the train. Very dog friendly. Lovely train ride, which t... See more

Company replied

Rated 5 out of 5 stars

A really enjoyable evening journey on the railway, with an excellent Mexican meal served.The train carriages are very well maintained, with comfortable and roomy table seating. Our meal was served by... See more

Company replied

Rated 5 out of 5 stars

Lovely few hours around the Staffordshire Moorlands countryside. Very good value, we did the Butty and Brew which is highly recommended. Although web site said sold out, the train wasn't overcrowded a... See more

Company replied


Company details

  1. Tourist Attraction
  2. Breakfast Restaurant
  3. English Restaurant
  4. Heritage Preservation
  5. Railroad Company

About Churnet Valley Railway (1992) PLC

Written by the company

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(14,258)

4,662 reviews in the last 12 months

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Rated 4 out of 5 stars

Cannot fault the food and service but…

Cannot fault the food and service but no information was given on boarding the train of the route etc and the scenery was spoilt with rubble scattered along the lovely country ride. And when we stopped for the train to pull us backwards we looked out on an old dilapidated cow shed with eye sore corrugated sheet. I'm sure the route could be made more beautiful with design and tidying up. And probably actors to make this a more memorable journey, with a little imagination it could be an experience of a life time, which sadly I did not take that away with me. AnnMarie

August 26, 2026
Rated 4 out of 5 stars

Disabled visitor to Churnet.

My Mum and Dad went to Churnet for the pie supper experience on the 21st August, my Mum is disabled and the 1 disabled parking space was taken, so they had to park all the way at the bottom of the long car park and walk back. My Mum was pretty exhausted by the time they got to the ticket office but the lady behind the desk was marvellous with them. She offered to help get my Mum on to the train and showed them where best to sit for ease and went to get their pie dinner from the cafe. She brought them to my Mum, whilst my Dad went to get some drinks. They said she couldn't have been more helpful. The train ride was a couple of hours and they really enjoyed the steam train.
My Dad said the pie was a microwaved job and not the best quality but for the price it was for the event,it was overall very good value.
The lady even came back through the cabin with further drinks to buy and cake & chocolate bars/snacks etc. Just to note it's cash only on the train.
They very much enjoyed the evening and would do it again as the staff are very helpful and kind.

August 21, 2026
Rated 5 out of 5 stars

Nice afternoon out :-)

Enjoyed our 2 hour steam train ride, staff were very helpful and everything was well run.

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you, you can come again!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Lovely relaxing train ride

Lovely relaxing train ride. We all enjoyed our coffee and cake and love watching the scenery as it went by. Even the teens had a good time.

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you, you can come again!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Wonderful

A wonderful experience

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you, you can come again!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Great food served while travelling through the countryside hauled by a steam locomotive. Cannot fault the service / helpfulness from the staff.
Well worth a visit.

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

husband’s 70th… birthday

I booked this for my husband’s 70th birthday, we both enjoyed the experience. We remember steam trains coming into Woodside Station in Birkenhead when we were little kids.
The food was lovely and the staff were very friendly and helpful.
We would definitely look to book another trip. A really nice day out.

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Great train ride

Great train ride, comfortable carriage, toilet on the train & cheerful, helpful staff, what's not to like.

August 22, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you, you can come again!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Lovely 2 hour round trip

Lovely 2 hour round trip
Very well organised and staff lovely.
Train carriage seats clean and comfortable.
Value for money.
Car park very busy and a bit chaotic on exit.

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

A Good Evening Excursion

The whole experience was very well organised from start to finish. We elected to go on the evening Spud and Steam train. The food was very good and the train ride was quite good. My only negative was there was not much scenery to see as the line is mainly bordered by trees. However, it was worth the £15 price

August 26, 2026
Rated 5 out of 5 stars

Very pleasant staff

Very pleasant staff. Well organised and a lovely train journey. Highly recommend.

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you, you can come again!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Wonderful day travelling on the Churnet Valley Railway

I took my grandson aged 9 on the Churnet Valley Railway yesterday. It was a great experience which we had done before. As I am on elbow crutches following hip replacement the ramp was very useful as well as the help from your staff. The muffins and chocolate brownies were delicious and enormous. We had a compartment to ourselves so my grandson could use his camera on either side of the train. All the staff we very helpful and happy to chat about working on the railway. The only one thing I would like to say is that after the trip the queue for the toilets was really long and the disabled toilet was locked. Someone eventually came with a key and opened it so I went in with my grandson. I think on days where the railway is so very busy the disabled toilet should be open to cut down the queue. I was told there was 90 people in the dining carriages and 140 passengers just enjoying the ride. So you were extremely busy. My grandson left his coat when we used the disabled toilet, I have spoken to a lady at the railway this morning and I can pick up his coat tomorrow. I am grateful that it was found. Please thank everyone of your staff for our wonderful visit to the Churnet Valley Railway, we only live in Kingsley and will be back again next year in the school holidays.

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us. I'll pass on your comments regarding the disabled toilet situation you mentioned as this shouldn't have happened.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

You will enjoy....

Well run, very friendly staff. This was my second time on the afternoon lunch, fantastic.

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you, you can come again!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A thoroughly good experience from…

A thoroughly good experience from beginning to end! The food was delicious and the attention from the waitresses and waiters was worthy of a top class hotel. Interesting journey but over much too quickly! Highly recommend!

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you, you can come again!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

All aboard for a wonderful evening

Very well run dining service and comfortable seats in a clean carriage. Staff and food were excellent. The booking process, car parking and facilities at the station were all very good.

August 26, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you, you can come again!

Kind regards
Kaaren
01538 360522

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