Chuwi Reviews 

865
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, most reviewers were somewhat happy with their experience overall. People often mention the swift shipping methods, noting that orders arrive promptly and packages are well-protected during transit. Buyers frequently state that the devices feature a compact form factor, powerful performance, and good overall quality for everyday tasks. Purchasers also appreciate the reasonable pricing structure and straightforward purchasing process when everything goes smoothly. Some reviewers were not happy with missing components upon delivery, long order delays, or severe communication gaps with support staff. Additionally, a few individuals encountered frustrating hardware defects, unexpectedly slow computer speeds, and difficulties obtaining proper warranty support or refunds.

What people talk about most

Product

Clients share ambiguous opinions on product performance and purchasing experiences. While many reviewers are... See more

Delivery service

People report positive experiences with delivery service, frequently praising super fast shipping times,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the devices as fast, lightweight, and... See more

Price

Users describe ambiguous interactions with price, as some consumers found products brilliant and very well... See more

Order

Customers consistently note ambiguous experiences with order processing, as some reviewers expressed deep... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The process to ship a machine is very slow and even after days and talking with support the only thing so far is the label to send the machine but there is no machine neither a due date for delivery

Rated 3 out of 5 stars

I don't know why it allows you to buy a device that's out of stock. This caused me a lot of problems until I changed models and was able to get it. It's a good device, but not the one I originally wan... See more

Rated 3 out of 5 stars

I wanted to give a 5 stars but didn't do so because otw a bit disappointing that the unit didn't ship with the keyboard and pen that I've ordered.

Rated 3 out of 5 stars

Like the content; it’s very complete. The store is well-integrated and easy to explore, but the pop-ups are quite annoying. Occasionally, the site redirects you to the global page and then back again,... See more


Company details

  1. Computer Store
  2. also in
  3. Computer and Accessories Store
  4. Computer Service
  5. Electronics Company

Written by the company

CHUWI is a famous China digital brand owned by CHUWI innovation and technology (Shenzhen) co., ltd. Established in 2004, now our company has more than 10 years history. We have been engaged in designing, developing and producing our own brand tablet pc...


Contact info

3.4

Average

TrustScore 3.5 out of 5

865 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.4

All reviews

(865)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

I was a little hesitant for obvious…

I was a little hesitant for obvious reasons. Its a great little laptop, way lighter than i thought it would be, quick, quiet and the screens great.

It restarts and shuts down a little slow for some reason but first world problems.

The 130v Intel gpu isn't super powerful but not bad either, drop some settings turn on XeSS frame gen and i get anywhere from 30-90fps in games (diablo 4, baldurs gate 3, wardogs, runescape dragonwilds).

Happy with purchase

September 8, 2026
Rated 3 out of 5 stars

Slow to ship the parcel

The process to ship a machine is very slow and even after days and talking with support the only thing so far is the label to send the machine but there is no machine neither a due date for delivery

September 11, 2026
Rated 2 out of 5 stars

I was scammed by them

Update, they refund my money after a month long dispute. No apologies or anything, not that I care, but at least is not a total scam. I leave it in 2 stars and stopped all my company purchases from this company.
---

I have been buying several times for myself and I was happy with the quality of the devices, then I moved also to use it for my business. All is good untill you need them, they don't reply at all and if they do is not to solve anything, but to say that someone else will some day. I've been stuck with them for over 6 weeks, I paid over 500€ for a laptop, nothing came and no response from Chuwi, my money is as good as gone now.
Make no mistake, they sell good products but is a wild bet, if the product comes damaged, there will be no one there to assist you, you may as well burn that money for what is worth.

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

I love the overall form

I love the overall form, compact yet powerful, silent running, really fast to start up and close down and easily handles the programmes I run on it. Pleased and very happy with my purchase.
Ordered on a Sunday and delivered on a Thursday, absolutely brilliant.

August 11, 2026
Rated 5 out of 5 stars

Upgrade.

I have had one of your laptops for years and when I decided to upgrade and replace it I had no hesitation but to choose your brand again. I'm sure that have made the right choice.

August 10, 2026
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Rated 1 out of 5 stars

Product failed after 8 months

Product failed after 8 months. I returned the product under factory warranty. They received my pc and have verified that it has been repaired, but have not returned it. I have sent emails to chuwi service and have been ghosted. The only response has come from an email I sent to the American sales office. This has been going on for months.

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

Scam warning! Brand new laptop faulty, paid to return it, and CHUWI made it disappear!

My brand new CoreBook Air arrived with a defective touchpad — random right-click events out of the box. CHUWI accepted it for warranty repair and gave me their German return address. I paid the shipping myself, and the courier confirmed delivery.
The laptop then vanished. For weeks CHUWI told me their warehouse was "searching" for it. I sent the signed proof of delivery. Their final answer was that nobody there signed for it and that I should chase the courier myself. Since I asked in writing for either a replacement or a full refund, there has been complete silence.
The result: CHUWI has my money and my laptop, and takes responsibility for neither. That is not just terrible customer service — it looks like an attempt to defraud a customer!
Definitely not worth buying poor quality laptops from dodgy companies like CHUWI.

July 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy Transaction

The transaction, including payment, was relatively easy. The shipment tracking was also great. The shipment arrived on time as per the tracking infomation.

June 9, 2026
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