Avoid purchasing your bike from here. Their customer support is non-existent. They will give you the run around or tell you to address the issue yourself. If there is a stripped screw or damage done... See more
Company replied
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Avoid purchasing your bike from here. Their customer support is non-existent. They will give you the run around or tell you to address the issue yourself. If there is a stripped screw or damage done... See more
Company replied
Bought a helmet and a pair of goggles and it was delivered within 4 days to Singapore including Sunday and New Year's holiday. That's blazing fast delivery. Transaction was smooth and easy with the o... See more
Company replied
Ordered this on a Monday after confirming the frame size required. It arrived 8 days later in Australia. No tracking provided, but this wasn't really an issue. Very well packaged. Relatively easy to a... See more
Company replied
Ciclimattio does everything right from a buyer's perspective. They offer great pricing across the board and the order processing and shipping times are amazing, even here to the United States. I can... See more
Company replied
Siamo un team che negli anni è diventato il riferimento per chi di ciclismo ne fa professione, mestiere, ne fa una ragione di vita, di piacere. Ci sentiamo in grado di accompagnarvi, di darvi le giuste chiavi per entrare nel mondo, fantastico, delle “due ruote”. Siamo persone appassionate di ciclismo, che cercano di offrire, oltre a prodotti di ottima qualità, competenze e professionalità… quel qualcosa in più che siamo certi vi farà venire voglia di ritornare da Cicli Mattio.
Via Donatori di Sangue, 1, 12026, Piasco (CN), Italy
Replied to 55% of negative reviews
Typically replies within 1 week
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Really great customer service and superb products to a really good price!
Also the shipping is fast when it’s done.
One of my favourite shops to buy cylcing parts!

Reply from CICLIMATTIO.COM
First of all very pleased that it was possible to buy what was on display on the website! Very good communication before and during the buy. I had a few questions which where sorted out swiftly. Transportation of the bike was safe.

Reply from CICLIMATTIO.COM
Very good value on an outstanding product. Delivery was slightly slower than expected, but I'm sure that's partly due to supply chain issues. They were responsive, helpful and communicative with regards to the delivery of the package. And I'm very happy with the product itself now that I have, and Ortlieb 110 duffel bag—amazing!

Reply from CICLIMATTIO.COM
Couldn’t return the shoes because the shipment was as expensive as the shoes themselves - asked for a label from the company but they said they couldn’t do anything

Reply from CICLIMATTIO.COM

Reply from CICLIMATTIO.COM
Very fast delivery to Australia, no issues at all, they stock items we don’t get over here and I’ll definitely be shopping with Cicli Mattio again, thank you!!

Reply from CICLIMATTIO.COM

Reply from CICLIMATTIO.COM
I had a wonderful experience with Ciclimattio. I corresponded with Alessandro and Andrea during my initial inquiries and they always provided me with helpful responses within 1 business day. Once I paid for the bike, they promptly packed and shipped it the very next day.
The bike arrived to the US in a secure box, and in perfect condition. It came pre-assembled and I only had to attach the handlebars and rear derailleur. The courier service was slightly delayed, delivering the bike 10 days after the expected delivery, but this is an issue with DHL and not Ciclimattio.
Overall, I am very pleased with Ciclimattio’s team, their selection of competitively priced bikes and components, and their quick delivery. I would gladly do business with them again.

Reply from CICLIMATTIO.COM
Great Prices, Ridiculously Fast Shipping, I've ordered several items in several different orders throughout the year and everything has always been "Eezy Peezy Chicken Breezy" (aka. No hassle good service fast shipping)

Reply from CICLIMATTIO.COM
This is the best place to order road bike parts! Best prices and customer service.

Reply from CICLIMATTIO.COM
Fantastic experience! Great prices and shipping was lightning fast!

Reply from CICLIMATTIO.COM
Fast efficient communication and shipping. Very competitive pricing.

Reply from CICLIMATTIO.COM
I bought DT swiss wheels at Ciclimattio. The buying experience was pretty smooth with prompt communication from the vendor. Will definitely buy again.

Reply from CICLIMATTIO.COM
I chose my shoes paid a fair and reasonable price .Shoes arrived safely and on time .It doesn’t get any better than that.

Reply from CICLIMATTIO.COM
As always, delivey is on time as specified during the transaction. A truly legit online shop.

Reply from CICLIMATTIO.COM
Ordered this on a Monday after confirming the frame size required. It arrived 8 days later in Australia. No tracking provided, but this wasn't really an issue. Very well packaged. Relatively easy to assemble. Bike rides very nicely. Highly recommended company to deal with.

Reply from CICLIMATTIO.COM
I purchased a bike and had a very pleasant experience. The store communicated very clearly and the shipping was fast. Would highly recommend this store.

Reply from CICLIMATTIO.COM
I never ever ever received the order, and this wasn't a 20$ gadget... i'm talking about 260$ !!!!!

Reply from CICLIMATTIO.COM

Reply from CICLIMATTIO.COM
Very good packed, but frame paint damage. Chain was stucked between frame and crankset and damaged paint there as well. It was not clear that derailleur has to be assambled. Wheels are not turning free and stopping after 5 rounds. Thats not normal for a Radbike and not useful for one. Bought components look like a complete bike, but in the end everything has to be assembled and adjusted. Next workshop visit creates more costs.

Reply from CICLIMATTIO.COM
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