CICLIMATTIO.COM Reviews 3,625

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 1 out of 5 stars

Avoid purchasing your bike from here. Their customer support is non-existent. They will give you the run around or tell you to address the issue yourself. If there is a stripped screw or damage done... See more

Company replied

Rated 5 out of 5 stars

Bought a helmet and a pair of goggles and it was delivered within 4 days to Singapore including Sunday and New Year's holiday. That's blazing fast delivery. Transaction was smooth and easy with the o... See more

Company replied

Rated 5 out of 5 stars

Ordered this on a Monday after confirming the frame size required. It arrived 8 days later in Australia. No tracking provided, but this wasn't really an issue. Very well packaged. Relatively easy to a... See more

Company replied

Rated 5 out of 5 stars

Ciclimattio does everything right from a buyer's perspective. They offer great pricing across the board and the order processing and shipping times are amazing, even here to the United States. I can... See more

Company replied

Company details

  1. Bicycle Store
  2. Road Cycling
  3. Sportswear Store

Written by the company

Siamo un team che negli anni è diventato il riferimento per chi di ciclismo ne fa professione, mestiere, ne fa una ragione di vita, di piacere. Ci sentiamo in grado di accompagnarvi, di darvi le giuste chiavi per entrare nel mondo, fantastico, delle “due ruote”. Siamo persone appassionate di ciclismo, che cercano di offrire, oltre a prodotti di ottima qualità, competenze e professionalità… quel qualcosa in più che siamo certi vi farà venire voglia di ritornare da Cicli Mattio.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Replied to 55% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience as usual!

Really great customer service and superb products to a really good price!
Also the shipping is fast when it’s done.
One of my favourite shops to buy cylcing parts!

September 23, 2022
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Reply from CICLIMATTIO.COM

Thanks for your feedback and for your loyalty!

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Rated 5 out of 5 stars

First of all very pleased that it was…

First of all very pleased that it was possible to buy what was on display on the website! Very good communication before and during the buy. I had a few questions which where sorted out swiftly. Transportation of the bike was safe.

September 9, 2022
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Reply from CICLIMATTIO.COM

We're happy to know you've been satisfied with your purchase experience on our website!
Thanks for the review and happy rides!

Rated 4 out of 5 stars

Very good value on an outstanding…

Very good value on an outstanding product. Delivery was slightly slower than expected, but I'm sure that's partly due to supply chain issues. They were responsive, helpful and communicative with regards to the delivery of the package. And I'm very happy with the product itself now that I have, and Ortlieb 110 duffel bag—amazing!

August 26, 2022
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Reply from CICLIMATTIO.COM

Thank you very much for the feedback! Glad to have happy Customers!

Rated 1 out of 5 stars

Couldn’t return the shoes because the…

Couldn’t return the shoes because the shipment was as expensive as the shoes themselves - asked for a label from the company but they said they couldn’t do anything

September 21, 2022
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Reply from CICLIMATTIO.COM

We are sorry that you write such a review. The return rules are clearly indicated on our website/Terms of sales, chapter 13.
Silvia - Customer Service

Rated 5 out of 5 stars

Good experience

Arrived quickly from Italy. An item sold out all over the USA.

August 2, 2022
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Reply from CICLIMATTIO.COM

Thanks for your positive feedback! Come beck to visit us!

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Rated 5 out of 5 stars

Very fast delivery to Australia

Very fast delivery to Australia, no issues at all, they stock items we don’t get over here and I’ll definitely be shopping with Cicli Mattio again, thank you!!

September 20, 2022
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Reply from CICLIMATTIO.COM

Thank you for your enthusiastic review, your words make us very happy!

Rated 5 out of 5 stars

Passion for cycling

I had a wonderful experience with Ciclimattio. I corresponded with Alessandro and Andrea during my initial inquiries and they always provided me with helpful responses within 1 business day. Once I paid for the bike, they promptly packed and shipped it the very next day.

The bike arrived to the US in a secure box, and in perfect condition. It came pre-assembled and I only had to attach the handlebars and rear derailleur. The courier service was slightly delayed, delivering the bike 10 days after the expected delivery, but this is an issue with DHL and not Ciclimattio.

Overall, I am very pleased with Ciclimattio’s team, their selection of competitively priced bikes and components, and their quick delivery. I would gladly do business with them again.

September 12, 2022
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Reply from CICLIMATTIO.COM

We're very happy to know you've been satisfied with your purchase experience on our website!

Rated 5 out of 5 stars

Great Place For Great Prices On Anything "BIKE"

Great Prices, Ridiculously Fast Shipping, I've ordered several items in several different orders throughout the year and everything has always been "Eezy Peezy Chicken Breezy" (aka. No hassle good service fast shipping)

September 17, 2022
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Reply from CICLIMATTIO.COM

Thank you very much for your confidence!

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Rated 5 out of 5 stars

Fantastic Experience

Fantastic experience! Great prices and shipping was lightning fast!

September 13, 2022
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Reply from CICLIMATTIO.COM

We're happy to know you've been satisfied with your purchase experience on our website.

Rated 5 out of 5 stars

Fast efficient communication and…

Fast efficient communication and shipping. Very competitive pricing.

September 6, 2022
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Reply from CICLIMATTIO.COM

Dear Steve,

thanks for your positive review and for choosing Cicli Mattio for your purchase.
We hope to become your favourite cycling shop and we wish you fantastic rides!
Rossella - ciclimattio.com

Rated 5 out of 5 stars

Excellent customer service

I bought DT swiss wheels at Ciclimattio. The buying experience was pretty smooth with prompt communication from the vendor. Will definitely buy again.

September 9, 2022
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Reply from CICLIMATTIO.COM

Dear Uz,

thanks for your positive review!
We are very happy to read you've been satisfied about your purchase.
We hope to see you soon back in our online store and we wish you wonderful rides! Rossella - ciclimattio.com

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Rated 5 out of 5 stars

Shoes around the World

I chose my shoes paid a fair and reasonable price .Shoes arrived safely and on time .It doesn’t get any better than that.

September 9, 2022
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Reply from CICLIMATTIO.COM

Dear Geoff,

thank you for your positive review!
We are happy you've been satisfied about our service: we do our best to offer professionalism and reliability.
Have a lovely day, Rossella - ciclimattio.com

Rated 5 out of 5 stars

A truly legit online shop

As always, delivey is on time as specified during the transaction. A truly legit online shop.

September 8, 2022
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Reply from CICLIMATTIO.COM

Dear Joel,

thanks for your positive review!
We are very happy to read you've been satisfied about your purchase experience and we wish you fantastic rides, Rossella - ciclimattio.com

Rated 5 out of 5 stars

Cannondale Scalpel HT 2

Ordered this on a Monday after confirming the frame size required. It arrived 8 days later in Australia. No tracking provided, but this wasn't really an issue. Very well packaged. Relatively easy to assemble. Bike rides very nicely. Highly recommended company to deal with.

September 11, 2022
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Reply from CICLIMATTIO.COM

Dear Neil,

thanks for your positive review!
We are very happy to read you've been satisfied about your purchase experience: we do our best to offer a good service and to take care of every single order all over the world!
Have a lovely day, Rossella - ciclimattio.com

Rated 5 out of 5 stars

Bicycle Purchase

I purchased a bike and had a very pleasant experience. The store communicated very clearly and the shipping was fast. Would highly recommend this store.

August 13, 2022
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Reply from CICLIMATTIO.COM

Dear Alexander,
thanks for your positive review!
We are very happy to read you've been satisfied about your purchase experience and we really hope to become your favourite cycling store.
We wish you fantastic rides, Rossella - ciclimattio.com

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Rated 1 out of 5 stars

I never ever ever received the order

I never ever ever received the order, and this wasn't a 20$ gadget... i'm talking about 260$ !!!!!

August 20, 2022
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Reply from CICLIMATTIO.COM

I know that you are in contact with a colleague of mine via mail. Have you contacted your local FedEx? Please, answer to info@ciclimattio.com

Rated 5 out of 5 stars

Hassle free Purchase

As always, a seamless purchase. Veery arrived as expected.

September 5, 2022
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Reply from CICLIMATTIO.COM

Dear Richard Philip,

thanks for your positive review!
We are happy to read you've been satisfied about your purchase and we hope to see you soon back in our on-line store.
Best regards, Rossella - ciclimattio.com

Rated 1 out of 5 stars

Bianci Roadbike SRAM Rival AXS eTap

Very good packed, but frame paint damage. Chain was stucked between frame and crankset and damaged paint there as well. It was not clear that derailleur has to be assambled. Wheels are not turning free and stopping after 5 rounds. Thats not normal for a Radbike and not useful for one. Bought components look like a complete bike, but in the end everything has to be assembled and adjusted. Next workshop visit creates more costs.

September 7, 2022
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Reply from CICLIMATTIO.COM

Dear Christian,

thanks for your review! According to us the paint damage was not previously made, we take care of every packaging at our best.
Regarding the components we supported you with videos to show you how to fix the components we can not completely assemble for lack of space in the box (and for the risk of the bike being damaged during transport if fully assembled). We are in contact by text message to support you and to let you ride your new bike as soon as possible!
Best regards, Rossella - ciclimattio.com

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