Avoid purchasing your bike from here. Their customer support is non-existent. They will give you the run around or tell you to address the issue yourself. If there is a stripped screw or damage done... See more
Company replied
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See what reviewers are saying
Bought a helmet and a pair of goggles and it was delivered within 4 days to Singapore including Sunday and New Year's holiday. That's blazing fast delivery. Transaction was smooth and easy with the o... See more
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Ordered this on a Monday after confirming the frame size required. It arrived 8 days later in Australia. No tracking provided, but this wasn't really an issue. Very well packaged. Relatively easy to a... See more
Company replied
Ciclimattio does everything right from a buyer's perspective. They offer great pricing across the board and the order processing and shipping times are amazing, even here to the United States. I can... See more
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Company details
Written by the company
Siamo un team che negli anni è diventato il riferimento per chi di ciclismo ne fa professione, mestiere, ne fa una ragione di vita, di piacere. Ci sentiamo in grado di accompagnarvi, di darvi le giuste chiavi per entrare nel mondo, fantastico, delle “due ruote”. Siamo persone appassionate di ciclismo, che cercano di offrire, oltre a prodotti di ottima qualità, competenze e professionalità… quel qualcosa in più che siamo certi vi farà venire voglia di ritornare da Cicli Mattio.
Contact info
Via Donatori di Sangue, 1, 12026, Piasco (CN), Italy
- +39 0175 055 009
- info@ciclimattio.com
- ciclimattio.com
4.3
Excellent
4K reviews
Replied to 55% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I enjoyed shopping at ciclimattio.com…
I enjoyed shopping at ciclimattio.com and recommend it.
August 30, 2022
Reply from CICLIMATTIO.COM
Dear Alfredo,
thank you so much for your positive review!
We hope you see you soon back in our on-line store and we wish you fantastic rides.
Best regards, Rossella - ciclimattio.com
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Super fast delivery
Super fast delivery, items arrived as expected in good condition
September 5, 2022
Reply from CICLIMATTIO.COM
Dear Han S,
thanks for your positive review!
We work hard everyday to improve our services and to offer good shopping experiences.
Best regards, Rossella - ciclimattio.com
Outstanding service
Outstanding service - delivered in New Zealand 6 working days from date of order.
September 4, 2022
Reply from CICLIMATTIO.COM
Dear Jonathan,
thank you very much for your positive review!
We hope to become your favourite cycling shop and we wish you fantastic rides.
Best regards, Rossella - ciclimattio.com
Reply from CICLIMATTIO.COM
Thanks for the feedback!
Very happy with shop and customer service
Shop gave very good prices, the sunglasses are great, and customer assistance were very quick and helpful in helping me with another issue. Highly recommended !
September 2, 2022
Reply from CICLIMATTIO.COM
Thank you very much for your kind feedback!
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I bought from ciclimattio since 2015
I bought from ciclimattio since 2016, it never disappoint me even with the unrealistic bargain price.it is improve every time. The one little drawback is the lead time for communication and stocking. Would definitely recommend to friends
August 26, 2022
Reply from CICLIMATTIO.COM
Thank you vevy much for your confidence!
Acquisto gravel Open
Disponibilità, competenza ed interesse ai problemi del cliente ai massimi livelli, Complimenti a tutto lo staff.
September 1, 2022
Reply from CICLIMATTIO.COM
Grazie mille per la sua recensione!
Reply from CICLIMATTIO.COM
Thanks for the 5* review!
Perfect bike,perfect service
Perfect bike,perfect service, highly recommended onlinenbike shop
August 30, 2022
Reply from CICLIMATTIO.COM
Thank you very much Yuan! And enjoy your new beautiful bike!
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Good service
Good service, good shipping serivce, found my Jekyll dropout broken when unbox but they send me a new one immediately, packing should improve though.
August 30, 2022
Reply from CICLIMATTIO.COM
Thank you very much for the feedback and for the suggestion! We are working hard about that.
I had a good experience
I had a good experience, good price and they posted to Australia quickly!
August 29, 2022
Reply from CICLIMATTIO.COM
Thank Cam!
Reply from CICLIMATTIO.COM
Thanks for your feedback.
Pedals shipped to US
Ordered a set of mountain bike pedals and everything went smoothly. They shipped to the US so I was a little worried but no issues all good.
August 28, 2022
Reply from CICLIMATTIO.COM
Thank you Aaron for your 5* feedback!
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excellent service and fast delivery
August 20, 2022
Reply from CICLIMATTIO.COM
Thanks for your feedback!
Found a great helmet at a great price, but the delivery was delayed.
I found the helmet that I was looking for at a great price and even with shipping to the U.S., I saved money.
The only negative comment I would make is that they didn't inform me about a factory shutdown at the manufacturer. This delayed the delivery by about a week (original expected delivery Aug 15-18 and it arrived on the 23rd). I was only advised of the shutdown when delivery date was approaching and the status was still showing as "in process". The factory shutdown didn't happen until 2 weeks after I placed the order and whether Ciclimattio knew in advance or not, I was only advised after I made an inquiry.
August 23, 2022
Reply from CICLIMATTIO.COM
Justin, thanks for the feedback and sorry for the delay. August remains a somewhat problematic month in Italy.
Very happy with the purchase
Very happy with the purchase. Good selection, reasonable prices. Extremely fast delivery.
August 19, 2022
Reply from CICLIMATTIO.COM
Thank you very much for the feedback!
Good quality, good delivery, average after sale service
Product arrived in perfect quality and the delivery was quick. However there were absolutely no assembly instructions. It is standard practice for the rear wheel, seat and handlebars to be removed, but it is not normal to also remove the rear wheel and derailleur. This made it very difficult to assemble without instructions.
August 25, 2022
Reply from CICLIMATTIO.COM
Thanks for the feedback James. We remove the rear derailleur in order to protect it from damage that can happen during the trip.
We know that to assemble it without instructions can be difficult so we are preparig a video about this.
With kind Regards,
Silvia - Customer Service
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Great to deal with excellent…
Great to deal with excellent communication and fast delivery over the otherside of the world. Awesome company!!
August 24, 2022
Reply from CICLIMATTIO.COM
Thank you for your feedback!
Problem solved
I am austrian. Her nobody could solve my problem/my wish. The guys at Ciclimattio were very friendly, we had a nice contact and at least i git what i needed. 😃
August 23, 2022
Reply from CICLIMATTIO.COM
Thank you Oliver for the feedback!
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