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CigarPlace.com Reviews 

2,449
•
TrustScore 5 out of 5

4.8

Tobacco Shop
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Review summary

Created with AI, based on recent reviews

Considering 2,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly affordable pricing, wonderful product selection, and the easy-to-navigate website that makes finding favorite items very simple. Buyers often highlight the reliable customer service, noting that orders arrive quickly and are carefully packed to ensure everything remains in pristine condition. Some reviewers were not happy with the delivery speed, mentioning that shipping can occasionally take longer than expected compared to other online stores. A few people also noted occasional delays in getting their packages shipped out, which tested their patience during the entire ordering process.

What people talk about most

Price

Reviewers mention positive feedback about price, consistently highlighting great pricing and competitive... See more

Product

Clients share positive opinions on product quality, frequently praising the fresh condition of the items upon... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that shipping is amazingly fast... See more

Order

Customers consistently note positive experiences with order, highlighting that the ordering process is quick,... See more

Website

People report positive experiences with website, finding it well designed and user-friendly. Reviewers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Have purchased several times. Products exactly as advertised. Quick shipping and 2 cigar return policy is definitely a best practice. Very satisfied. Their sale prices are great. When o... See more

Rated 5 out of 5 stars

I've bought cigars from other retailers and the shipping costs are outrageous. I can't believe I haven't found this site before. The prices are amazing, you can opt for free shipping, and I had a trac... See more

Rated 5 out of 5 stars

I have had nothing but good experiences over the years I’ve dealt with Cigar Place! They have the best overall prices on line consistently, as far as I’m concerned. Others advertise low prices, but... See more

Rated 5 out of 5 stars

Been shopping with you for over a decade. My late wife, God rest her soul, ordered cigars from you probably 15 years ago and told me about you. Cigarplace is very professional, quick, and has a great... See more

Company details

  1. #1 of 33 best companies in Tobacco Shop

Written by the company

Shop online with CigarPlace.com for the best cigar prices and all your cigar accessory needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,449)

2,399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Price outstanding

Price outstanding, had cigars in stock my husband prefers, shipping no problem and if a little problem comes up there’s someone to chat with. Outstanding customer service. Thank you Faith Chapman

August 12, 2026
Rated 5 out of 5 stars

Reliable quality and service

Site is well designed and easy to navigate. I have been buying from them for over 10 years. The cigars have always been well kept and in some cases more tasty than the same cigar bought from other sites. Highly recommend given the quality and price.

May 4, 2026
Rated 2 out of 5 stars

Hard to navigate mobile site.

Hard to navigate mobile site.

August 11, 2026
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Reply from CigarPlace.com

Thank you for taking the time to leave us your feedback. While our site isn't fully optimized for mobile viewing, we are working to upgrade this aspect in the future. Should you require any assistance in placing an order, please don't hesitate to give us a call at 1-800-913-0433, and one of our agents would be happy to help.

Rated 5 out of 5 stars

This has been my go to place for years

This has been my go to place for years. Prices are always good. They hook you up with some insider specials....sign up for their notifications, trust me! And they are always on point with customer satisfaction! I see no reason to go anywhere else.

August 11, 2026

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