I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a smooth and seamless experience with Sully when a washing machine didn’t work meaning I ended up paying double to use another. They were friendly, understood the issue and asked all the right que... See more
Company replied
We at Capitol Students in Edinburgh have been using Circuit for 3 plus years so far and are excellent, they are quick at sorting problems when things go wrong and getting staff out. A special mention... See more
Company replied
The service from Circuit is a very good one. Machine faults normally fixed within 24 hours, which is a great help, when they are used so often. Adam our Service Manager, is always smiling, friendly,... See more
Company replied
Company details
Written by the company
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contact info
Halifax Road, HX6 4AJ, Ripponden, United Kingdom
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4.2
Great
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a great customer service experience…
Had a great customer service experience with Ellie today. She was able to help me with my query & we got it sorted within the one session. Puts me at ease if there’s any issues in future I know it’ll be sorted asap.
January 24, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Ellie provided a brilliant customer experience and was able to help resolve your query.
Thank you, Isobelle.
Advertisement
exceptional service…
A great app with exceptional service Ellie was a great help when I accidentally paid twice and needed a refund. Thankyou
January 24, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to see that Ellie was able to help fix your payment issue and issue your refund.
Thank you, Isobelle.
Reply from Circuit Laundry
Hi,
Thank you for your great five star review for Beth!
Thank you, Isobelle.
Tee-jay was super helpful and patient…
Tee-jay was super helpful and patient helping me when the dryer didn’t work
January 23, 2026
Unprompted review
Reply from Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Tee-Jay was able to help you when you experienced an issue with the dryer.
Thank you, Isobelle.
Had difficulty with the washing machine…
Had difficulty with the washing machine spoke to Tee-Jay was extremely helpful got it sorted in a few minute
January 23, 2026
Unprompted review
Reply from Circuit Laundry
Good afternoon Harriet,
Thank you for taking the time to leave a review. It is great to read that Tee-Jay was able to help with your query.
Thank you, Isobelle.
Advertisement
Customer service
Faulty machines, but amazing customer service. Tee-Jay was on it and helped me right away!
January 23, 2026
Unprompted review
Reply from Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review. It is brilliant to see that Tee-Jay was able to help resolve your query quickly.
Thank you, Isobelle.
a review for helen
Helen from the support team is great. Efficient and helpful. Thank you
January 20, 2026
Unprompted review
Reply from Circuit Laundry
Hi Maddie,
Thank you for your great 5 star feedback for Helen. This is lovely to read.
Thank you, Isobelle.
Avoid it if you can.
I'm sorry to write this review. If anything went wrong with the machines or the app or anything, I never got my money back. I am fortunate to not need this anymore, as I moved to another place. I have some small amount on my account still - I'm giving it to you freely. I just hope I will never have to deal with you again. My experience dates from years 2019 to 2023.
January 19, 2025
Unprompted review
Reply from Circuit Laundry
Good afternoon Aleksandar,
I am sorry to hear you have experienced issues when using the Circuit Laundry machines in your accommodation. This is not the experience we want for our customers. Please reach out to care@circuitgroup.com so we can investigate this further.
Thank you, Isobelle.
Sorted my issue immediately
Sorted my issue immediately! :) thank you!!
January 18, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Kylie,
Thank you for taking the time to leave a review. It is great to read that our team was able to help to quickly resolve your issue.
Thank you, Isobelle.
Advertisement
Sophia is very helpful
Sophia is very helpful. Although I have to wait a few minutes. She helped refund my money back.
January 18, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to share feedback. It is lovely to see that Sophia was able to help process your refund for you.
Thank you, Isobelle.
Sophia was great in helping me deal…
Sophia was great in helping me deal with my issues and offered me alternative solutions.
January 18, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Bryant,
Thank you for taking the time to leave a review. It is amazing to read that Sophia was able to help resolve your query and provide an alternative solution to get this fixed for you.
Thank you, Isobelle.
Sophia is very helpful and efficient
Sophia is very helpful and efficient. My problem has been resolved quickly.I’m very pleased for what is did.
January 18, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Elsa,
Thank you for taking the time to leave a review and share your thoughts about Circuit Laundry. It is great to read that Sophia was able to help resolve your query quickly.
Thank you, Isobelle.
So quick to solve my problem.
January 18, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for your great 5 star feedback!
Thank you, Isobelle.
Advertisement
No refunds for "user error"
1. Half the launderette is out of order
2. the error code is confusing
3. the app doesn't flag broken machines
4. wait 10 minutes for customer service
5. "Sorry, but we can't refund 'user errors'"
0/10 peak monopoly-induced policies
January 16, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Dwight,
I am sorry to hear you have experienced an issue when using Circuit Laundry facilities. In the first instance please reach out to care@circuitgroup.com so that we are able to arrange for an engineer to attend site and assess any out of order machines which may be displaying error messages.
We would also be happy to discuss your review further to try and improve your experience in the future.
Thank you, Isobelle.
We at Capitol Students in Edinburgh…
We at Capitol Students in Edinburgh have been using Circuit for 3 plus years so far and are excellent, they are quick at sorting problems when things go wrong and getting staff out. A special mention goes out to Katie she is an absolute star and very helpful and knowledgeable, she is an absolute joy to have on site. Keep up the good work.
January 16, 2026
Unprompted review
Reply from Circuit Laundry
Good afternoon Malcolm,
Thank you for taking the time to leave a review and share feedback. It is lovely to see that Capitol students are enjoying having Circuit Laundry on site and the service we provide.
It is also great to read that Katie has made such a great impression on site and continues to provide knowledge and support where needed.
Thank you, Isobelle.
Good service
Katie, the customer relations manager is great. She is cheerful, looks after our student property in Gorgie Edinburgh very well and gave us advice on how to properly maintain the washing machine and dryer.
January 14, 2026
Unprompted review
Reply from Circuit Laundry
Good afternoon,
Thank you for taking the time to share feedback. It is amazing to read that Katie has provided exceptional customer service and helps to maintain the laundry room to a high standard.
Thank you, Isobelle.
Katie
Katie, who attended our Tramworks site was very helpful and keen to support us with ongoing improvements to be made to the site
January 12, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Colleen,
Thank you for taking the time to leave a review. It is lovely to read that Katie made such a great impression while on site at Tramworks and provided a brilliant customer experience.
Thank you, Isobelle.
Advertisement
Katie was great
Katie was great, good chat plus happy to help. You can tell she is experienced in her field.
We are Hub Students Dundee.
January 14, 2026
Unprompted review
Reply from Circuit Laundry
Good afternoon Dylan,
Thank you for your great 5 star review about Katie one of our Circuit relations managers. It is brilliant to see that Katie is having a positive impact on site at Hub Students Dundee.
Thank you, Isobelle.
Tumble Dryer
Had a problem with our tumble dryer, Steve as always was quick to respond to my email and arrive at park to resolve our issue
Great service
January 13, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is amazing to see that Steve was able to act quickly to resolve your dryer issue on site.
Thank you, Isobelle.
Trouble with being charged twice but…
Trouble with being charged twice but the lovley Tori from the customer service team got in contact very quickly when i used the support chat on the app and refunded me within ten minutes of the false charge!
January 14, 2026
Unprompted review
Reply from Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review. It is great to see that Tori was able to resolve your query regarding the payment on your account. Thank you, Isobelle.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.