Two man crew arrive, very polite and talked me through the installation. Very professional and cleaned any mess they created. Explained to me how the equipment worked and answered my questions without... See more
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Review summary
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Reviews shaping this summary
Today after months of waiting due to struggling where to be able to install the fibre Kristo & Arturs finally figured out the problem,it literally took them minutes to sort out where best to install m... See more
Polite and professional team. Highly recommended, as a vulnerable customer after a brain tumour they even fixed my shed door that fell off its hinges when we opened it …. Most companies would have sai... See more
Cityfibre and their subcontractor Kelly’s did a great job installing fibre from the road through our garden to our old timber-framed cottage. When they left, you could hardly tell that they’d been th... See more
Company replied
Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
26K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service and friendly engineers…
Great service and friendly engineers talking you through every installation process
July 17, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Easy to contact,and the quit…
Easy to contact,and the quit instalation service.
The working men been very profecional and did very good job
Thank you 🌟👍
July 15, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Great communication before and during…
Great communication before and during installation. Thanks
July 17, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Within time slot visited
Within time slot visited, installation time period as expected and tidy.
July 13, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
5 stars for City Fibre
Great Service, friendly guys did the work, polite and talked me through everything that was going to happen and everything that would happen after the work was done.
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback and will pass it on to the engineers!
City Fibre are an amazing provider of…
City Fibre are an amazing provider of telecoms services. I was so very impressed with every aspect of my contact with them during my recent installation if full Fibre. This is the quality of service we should expect but so often is not provided by other companies. Zanesh and Demitry were so very efficient, competent, polite and helpful. It has restored our faith in this industry of telecoms providers. Well done City Fibre !!
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback and will pass it on to the engineers!
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Awful service
I think this is the most difficult company I’ve ever had to deal with.
Can’t talk to anyone and even ISPs can’t do anything when they say they’re not installing.
Can’t speak with anyone to get an answer to my problems.
Reference CMPL0079384
July 16, 2026
Unprompted review
Reply from CityFibre
Hi Paul Singh,
We’re sorry to hear that your experience has not met expectations.
We’ve reached out to you via Trustpilot to request a few additional details.
Once we receive this information, we will be able to investigate the matter further.
The work started at the time they said…
The work started at the time they said it would.
The engineer was very friendly and helpful.
The system is up and running perfectly, and only took about 10 minutes to start working after installation 👍
July 16, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Recommend this provider
Recommend this provider. Team is friendly, nicely do all installations time .
July 17, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
A faulty fibre was discovered and…
A faulty fibre was discovered and rectified quickly
July 14, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Had my sky fibre installed yesterday by…
Had my sky fibre installed yesterday by Engineer Wayne, he was fantastic and so efficient. We was running late for the apointment buy he kindly waited for us thats going above and beyond. 2201756
July 16, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback and will pass it on to the engineers!
Fantastic crew
Finally had my broadband installed and can't thank the crew Conrad, Daniel and Josh who helped with the whole process which initially looked it might go beyond the weekend but was sorted out by the team.
Ref: S2190512
July 17, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback and will pass it on to the engineers!
Fast and furious
The guys from the company were brilliant officiant and polite recommend this company 👌 service is fantastic
Thankyou
July 16, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Friendly
Punctual, efficient and friendly engineer got me set up lightening fast.
July 16, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
I’m Impressed
Service so far has been good and the engineers so friendly.
July 17, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Excellent communication and proactivness
Excellent communication and proactivness
July 16, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
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