Wayne and Matthew attended today my address to connect Fibre for Toob. They were very efficient and helpful. Walked me through different options where and how to fix the new box using existing h... See more
Company replied
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Review summary
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Amazing service! So friendly and helpful. They were able to get us setup earlier than expected, which was absolutely perfect for us and we had Internet within 30 minutes of them leaving. Couldn't have... See more
Company replied
Had my sky fibre installed yesterday by Engineer Wayne, he was fantastic and so efficient. We was running late for the apointment buy he kindly waited for us thats going above and beyond. 2201756
I had my sky broadband and streaming puck set up today by Scott and his team, and they were absoloutely brilliant. The job was super quick and they were extremely polite. As a woman living alone, some... See more
Company replied
Company details
About CityFibre
Written by the company
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contact info
15 Bedford Street, WC2E 9HE, London, United Kingdom
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4.7
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The engineer was friendly
The engineer was friendly, informative and importantly listened to my requests.
This made it a good experience.
July 7, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
amazing service and great speed
July 7, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
The two workmen that came out were very…
The two workmen that came out were very professional and extremely helpful. Thank you
July 7, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
The service was quick and no mess.quick
The service was quick and no mess.
July 7, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
No way worth 4.7 rating!!!
Constantly losing my internet, with this company. Everyone gets the same response, from company, so, it’s a bot, responding!! I’m with Home Telecom, and seriously considering going with one of the bigger companies.
July 7, 2026
Unprompted review
Reply from CityFibre
We are sorry to hear that you've not had a positive experience with us.
We are sorry to hear that you are not getting the speeds from the network as you expected.
You will need to contact your service provider regarding the disconnections.
Reply from CityFibre
Thank you for your positive review!
Well done City Fibre
First impression was very good and put me at ease. Good explanation of what was being done. A positive experience.
July 6, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
Turned up on time
Turned up on time, was polite and professional. Works were completed in a timely fashion
July 6, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
Installed on time ,kept in contact by…
Installed on time ,kept in contact by the engineer when he was coming (3hr window)and up and running in no time at over half price of my original supplier speeds seem OK so yep we'll worth the move
July 6, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
Professional city fibre installation
On time - polite greeting and talked through work plan before starting.
Listened to my concerns and explained the most appropriate way to install city fibre.
Kept me informed as they worked, and made sure tools and everything was safe, and not a trip hazard as I had a young child with me.
Friendly professional, and tidy
Felt relief when I’d met them and felt in good hands
Good work in a very scorching day today! 🥵
July 6, 2026
Unprompted review
Reply from CityFibre
Hello Sue. Thank you for your positive review, we appreciate the feedback!
Reply from CityFibre
Thank you for your positive review!
The professional approach
The professional approach, the politeness of the engineer's made the whole process, faultless.
Very happy with the service.
July 6, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback!
We were kept informed throughout the…
We were kept informed throughout the process; emails, texts etc. The engineers were very capable and the wifi is now extremely fast.
July 6, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review!
Did a good job and were quick about it.
July 6, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review Ed!
Good 👍show me esplanade what was what …
Good 👍show me esplanade what was what nice people job done no mess and polite. Thanks
July 6, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review!
Matt and Wayne from Northampton were…
Matt and Wayne from Northampton were excellent very professional and work was very tidy cleaned up after themselves leaving no mess. Thank you guys thoroughly recommended
July 6, 2026
Unprompted review
Reply from CityFibre
Thank you for the positive review Jan, we appreciate the feedback!
Had positive experience with…
Had positive experience with installation engineers.
July 2, 2026
Unprompted review
Reply from CityFibre
Thank you for the feedback.
On time installation and prompt issue…
On time installation and prompt issue resolution. Team was friendly
July 3, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback.
Eammon Kane & Brandon Hedge were…
Eammon Kane & Brandon Hedge were excellent and done all asked for. They detailed checked everything before leaving.
July 6, 2026
Unprompted review
Reply from CityFibre
Thank you for your positive review, we appreciate the feedback and will pass it on to the engineers!
3 years and still waiting
3 years they have been preparing my street for an install in Crawley. They stated they were planning to be completed by 2023. Now half way through 2026 still preparing my street on their website, but will not be honest about abandoned works. My sister lives in a hamlet with 5 houses in the country and has fibre.
July 5, 2026
Unprompted review
Reply from CityFibre
Hi Mclussen
We’re sorry to hear that your experience has not met expectations.
We’ve reached out to you via Trustpilot to request a few additional details.
Once we receive this information, we will be able to investigate the matter further.
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