Don't trust this company to ship your order safely. Packaging was atrocious, an expensive ceramic piece was loose in a box and was delivered broken. Getting a full refund has been impossible.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
terrible policy with returning-entire village was broken.. paint chipped. Relying on UPS with insurance is shameful, as you can tell this was a previously purchased and broken pieces, as the inside p... See more
They cashed my check about 2 weeks ago & still have not shipped my order even though an email sent to me last week assured me it had already been shipped. As a long time customer who lives 20 miles o... See more
Thank you so much for the excellent customer service support, answering all my questions & safely packing our Hansa Border Collies. Have ordered 3 so far & kept a pair. The 3rd one went to a good fr... See more
Company details
Information provided by various external sources
City Lights is a family run business with a knowledgeable and friendly staff to help you with any questions you may have and assist you in any way possible.
Contact info
1212 Knoxville St, San Diego CA 92110
- 800-262-5335
- customerservice@citylightscollectibles.com
- citylightscollectibles.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful Experience!!
You carry a hard to find collectibles that my wife simply loves! I found all of the ones that I was looking for, and the price was very reasonable. Looking forward to add to her collection soon. Thanks again for the best service!
long time web customer
Browsed and shopped a long time on City Lights website. It just doesn't match the excitement you feel when you go to their brick and mortar store! no they don't have the same selection, but they have some things that they don't have on their website, too. Aout a 2 hour drive for me, but it was well worth it. nothing beats being able to actually touch what you're going to buy and then take a right home with you. I plan on going back in the next few months.
Major Thumbs Up!
I have ordered several collectible items (mostly Department 56 products) from City Lights and have just been super pleased with the availability of items and the swiftness of delivery. I have never had any problems and they are one of the first sites I check when I'm shopping in particular for Halloween and Christmas items. They carry a huge variety of brands and I sure like checking those out, too and have found some great items. It's an easy site to navigate, easy company to do business with, and I feel very secure and comfortable in any transactions. In other words, I highly recommend you check out City Lights Collectibles!
Charming Tails figurene
Had no difficulty with my transaction. The item I ordered was out of stock. I put down a 20% payment to hold my item & upon delivery the rest owed was billed to me. A smooth & easy purchase.
Communication
I placed an order from the Internet and received almost an immediate response. The Mark Roberts item I had ordered had not been released yet, which I knew, but I was kept in the loop until my order shipped. Will turn to City Lights, next time I need to order anything!
Excellent place to shop
I have purchased from City Lights Collectibles several times through the last few years and I have always been extremely pleased. They have a huge variety from which to choose. My order always arrives promptly and is very well packed. The customer service is excellent. I love this store and I highly recommend City Lights Collectibles to everyone.
A Very User Friendly Store
During the year when I come in, whether I just want to get ideas or purchase decorations or gifts I continue to enjoy your store. Your employees are special and share there knowledge of different areas or just try and be helpful. I come in sometimes to pick up my spirits. Just browsing sometimes makes my day. I am glad your there.
City Lights - my one-stop go-to source for the latest collectibles
I discovered City Lights a few years ago and just love their variety of collectibles! I'm a Dept. 56 collector - Christmas and Halloween - and can't wait to view the "new stuff" updates that City Lights obligingly provides via email. Lately, I've become enamored with Jim Shore, and really loved it when City Lights sponsored a signing event last October. They keep up with trends and anticipate new interests, so they are my trusted source for these groupings. As a non-Californian, I also appreciate the free shipping/no tax service! Bravo, City Lights!
Department 56
It is almost impossible to find any department 56 collectibles in nyc...I can always count on City Lights Collectibles come Holiday time to add to my husband's ever growing collection....They are reliable, fast and have a vast selection....
excellent customer service
Last year, I received an item that was likely broken in transit. I did not realize the item was damaged until it was opened at Christmas. I reported the damaged item to City Lights, even though it had been a few weeks since I had received it. They promptly offered me a replacement item of my choice or the option of waiting for them to secure the same item, a retired piece. This is customer service & is why I am a loyal customer.
Love this store!
City Lights is the only store that has the most Dept. 56 for Dickens Village items that I have found in my search. I have received pieces from other sites but none at the best prices that I have found at City Lights. Not only that they have products in stock but the shipping is very fast and I have had no problem in receiving my orders correctly and packaged well. I love looking on their site and putting away items in my favorites. I have a village going in the winter and summer. It would be great if summer items were offered with more buildings and accessories. Other than more product for summer I have enjoyed making purchases at City Lights. Very pleased.
Very please
I was very pleased with the ease of the order form. Also with the speed of delivery. I will order again. And have told friends of the company.
Perfection
I was excited to find the Dept 56 Flatiron Building. I received it at a fair price, with free shipping. Item was exactly as described, and arrived perfectly. Will be ordering from you again.
Sincerely
alan winburn
City Lights Review / Snow Village
I always have great experience with City Lights and my passion for Department 56 Snow Village & Christmas in the City Collectables.
I always check for both New & Retired pieces that I wish to add to our sizable collection .
I have not experienced any problems with their service or pricing.
A great company, who I hope is around for many years.
Very friendly to deal with
Was great to be able to talk to a person and place my order with no difficulties!!
Not in time for Christmas
Item was for Christmas. Problem with credit transaction. Was not notified to fix exception in a timely manner to receive before Christmas. Associate was rude and curt when I had to continue to investigate where my Christmas present was. Will not recommend, nor order from them again.
Beautifully perfect
They do quality work for a fraction of the cost! My ornament was absolutely beautiful!
Mark Roberts fairy
I have villages numerous times from city Lights. they have a large selection of Mark Roberts fairies.service has always been excellent
Halloween Dept. 56 village
Ordered Halloween houses and accessories, and they arrived in perfect condition, all lit up properly and they are just fantastic. I cannot wait to put this village out, because Halloween is my favorite holiday and it takes me quite a while to put it all together. These additions to my village and carnival will be awesome!!!
Great for Snow Village
They always have a great collection of Snow Village buildings and accessories.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





