Don't trust this company to ship your order safely. Packaging was atrocious, an expensive ceramic piece was loose in a box and was delivered broken. Getting a full refund has been impossible.
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See what reviewers are saying
terrible policy with returning-entire village was broken.. paint chipped. Relying on UPS with insurance is shameful, as you can tell this was a previously purchased and broken pieces, as the inside p... See more
They cashed my check about 2 weeks ago & still have not shipped my order even though an email sent to me last week assured me it had already been shipped. As a long time customer who lives 20 miles o... See more
Thank you so much for the excellent customer service support, answering all my questions & safely packing our Hansa Border Collies. Have ordered 3 so far & kept a pair. The 3rd one went to a good fr... See more
Company details
Information provided by various external sources
City Lights is a family run business with a knowledgeable and friendly staff to help you with any questions you may have and assist you in any way possible.
Contact info
1212 Knoxville St, San Diego CA 92110
- 800-262-5335
- customerservice@citylightscollectibles.com
- citylightscollectibles.com
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Hasn’t replied to negative reviews
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Overwhelmingly great
There is so much great stuff to look at that it takes a while to see everything. There are lots of different artists products and at times can attend artist signings and meet the artists. There's an annual open house. There's a nice Halloween room and Christmas tree room. The display Christmas trees are decorated beautifully. The employees are very friendly and helpful. If they don't have a product for an artist, they will try to order it for you. Very positive, relaxing, enjoyable experience.
Excellent and knowledgable customer service.
I was a first-time customer and I will definitely be back.
Fast reliable and honest service!
City Lights have shipped to us for the last few years...We are very happy with the fast service!!!
Pleased.
This was my first experience with City Lights Collectibles. My piece arrived quickly, in perfect condition. I look forward to shopping with your business again. Thank you.
Great Place to buy Department 56
I have ordered several Department 56 buildings from City Lights and have always had good service and the packages arrive in good shape. I like when there is an artist signing and I can get a building signed and also like the "free" offers when they are available. My only complaint about the website is that I have a hard time finding the replacement bulbs for the buildings on the website. It would be nice if a link where available when the description describes the replacement bulbs and cords. That would make it a lot easier to order the bulbs and cords.
They shipped the item I wanted
They shipped exactly what I ordered in a timely fashion for a good price. I had no reason to contact them. Exactly what you want in an online transaction.
Grate Company
I was thoroughly please with them!!! Product was as describe.
And was shipped super fast!
Pricing was reasonable! Would not hesitate to buy from them in the future
Elaine
Barcana Christmas Tree
Looked for a artificial Barcana tree after having to get rid of our original one after 20+ years. They look so real that we wanted another one. City Lights shipped our order almost immediately after order and we received very quickly. Great customer service.
Great Experience
City Lights has a great selection of Pipka Santas. I have ordered some large pieces, they arrive quickly and are packed wonderfully. I would highly recommend City Lights.
An Outstanding Source For Collectables
I have purchased many collectables from City Lights. The selection is great, the service second to none, and shipping quick. I recommend to every collector.
CITY LIGHTS COLLECTIBLES
I've shopped casually at City Lights and with a savvy collectibles shopper. While I'm not as sophisticated a shopper of that genre as she, was told that the selection, pricing and knowledgeable staff were to be commended -- my friend shops frequently at stores very similar to City Lights on the East Coast and Canada and said by that City Lights was far superior.
I, on the other hand, love to browse and meander through the store waiting for inspiration to hit -- usually just around the corner! andhave never been disappointed!
Dept. 56
Everyone has been very helpful. When I had a problem it was corrected in a timely fashion.
First visit
It was really difficult to find the store during a rainy evening. When we did, it was an adventure. There were tons of decorated trees and various ornaments everywhere and it took over an hour just to walk through to get an idea of choices available. Things were organized in themes Nd rooms which made it easier to find things again. A map would have helped though. I enjoyed the Christmas spirit and found several things I liked.
A Fantastic Place!!!!
This place has everything! The best part is the helpful staff, especially Elizabeth. You will not be disappointed with any of your purchases here! Buy with confidence. I can't wait for my next visit!!
Love this place!
We bought a pre-lit Barcana Christmas tree that had a number of lights go out a few weeks before the warranty expired. They told us to bring in the whole tree, not just the branches that had dead lights. They went through it top to bottom and fixed all of the dead spots. Best part was it didn't cost a dime! Nice!
Great prices and quality
I purchase 7 Mark Roberts Christmas Fairies for my family each year. The prices are the best and the quality is good. They have never let me down.
5 Stars completely happy.
I am always totally Happy with the products that I purchase. Customer service is always very supportive, kind and very helpful answering all my questions.
Excellent Customer Service
Staff were knowledgeable and selection was endless. Highly recommended!
Good service
Have always enjoyed prompt & courteous service and likely will reorder.
The best online!
I have purchased from city lights collectibles several times now and nothing states a great experience better than repeat business. In my area, not many places carry dept. 56 villages anymore. I can always come to city lights and see what's new and can usually purchase with a preorder. The items ship as soon as they are available ( probably faster than I can get to the store) . They arrive well packaged as well. All I can say is I'm a big fan and hope they continue with quality service..
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