City Relay Reviews 

2,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations of the properties, often highlighting their proximity to major attractions, public transport, and vibrant neighborhoods. The accommodations are frequently described as clean, well-equipped, spacious, and comfortable, providing everything needed for a pleasant stay. Reviewers also commend the staff for being friendly, professional, responsive, and helpful, ensuring smooth communication and check-in processes. However, some people were dissatisfied with issues like strong odors in apartments, problems with internet connectivity, and unsatisfactory shower pressure. A few other people also felt that the cleaning standards were poor, with instances of dirty linen left behind and lack of proper disinfection. Conversely, a small portion of people felt that there were issues with communication and handling of problems, including property-related concerns.

What people talk about most

Location

Clients share positive opinions on location, with many reviewers highlighting its convenience and excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their responsiveness, professionalism, and... See more

Service

People report positive experiences with service, with many reviewers expressing delight and satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the cleanliness and tidiness... See more

Facilities

Users describe positive interactions with facilities, often highlighting the cleanliness, comfort, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thoroughly enjoyed are stay in Stoke Newington through City Relay. Lovely accomodation, smooth process and easy to access with the Keynest system. Communications wise quick responses from City Rel... See more

Rated 5 out of 5 stars

The home is located in a beautiful neighborhood (Harlem Street). It’s an area known for its clean and peaceful atmosphere, with many of the country’s top doctors’ clinics nearby. Yet it’s only a 3... See more

Rated 5 out of 5 stars

We had an excellent stay at the Fulham Residences for 20 days. Check-in was smooth, the apartment was clean and spacey, furnished with new and stylish furniture and had a fully equipped kitchen. It pr... See more

Rated 5 out of 5 stars

This was an amazing location and an amazing apartment. There are three levels which allows you to be apart from your party or altogether on the first floor. The apartment was well equipped, the shower... See more


Company details

  1. Short Term Apartment Rental Agency
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Property Management Company

Written by the company

City Relay is the easiest way to make the most out of your property in London. Rent your property with us and enjoy a hassle-free life! We are London's most trusted property management company and letting agency well established since 2015. City Relay specialises in flexible letting where we blend short, mid and long lets to optimise your return which is usually 30% - 40% more than normal high street lettings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,407)

175 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was a happy residence

I was a happy residence
I was a happy residence, the site was special and clean,and also the staff especially cooperative: akim courail -jones

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Hassel free airbnb

The apartment was unique and clean. They had taken care of most things i would need for my 12 days syay including nespresso pods.
Moreover they had responsive whatsapp chat and can deliver things to you in 1 hour.
Overall I had a great experience

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very convenient

Had a very comfortable stay in the apartment. Will want to visit the place again. The location was also great !

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

loved the location

I loved the location of our apartment, right in the heart of Shoreditch. My friends and I were in London for a full weekend of soccer (Chelsea, Arsenal, and Tottenham games), so we ended up spending some time in the apartment to rest between stadium visits. The place was very clean and well taken care of, and I especially enjoyed the terrace. I also loved that it was right above a Tesco super convenient to grab anything we needed in less than 3 minutes!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect stay - perfect location

A spacious and well appointed modern apartment with everything you need for a stay in London. Super location with lively Angel Islington area with shops, dining and culture on the doorstep and just a brief walk away buzzing Exmouth Market. Couldn’t wish for a better location. The management team are friendly and super responsive.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

When looking for a place in London - choose City Relay

Looking for a place in London? Let City Relay help you find a wonderful spot for your stay. We enjoyed a perfect rental that was well managed and maintained, making our experience both comfortable and stress-free. The team was incredibly professional, with responses almost immediately, which made everything easy. We're already planning our next trip to London and will definitely be reaching out to them again for our rental needs.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

City relay were great to deal with

City relay were great to deal with. Very prompt in responding to emails and the check-in and check-out process was simple! Would use city relay again in the future

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

It was a great experience

It was a great experience. It was a quiet flat located in a great area.The ambient was so warm and comfy.It a good suggestion to pass a good time with friends or family.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I had such a positive experience…

I had such a positive experience working with Kelly Munywa. From the very first viewing, she was professional, approachable, and extremely helpful in answering all my questions. She made the whole process smooth and stress-free, keeping me updated at every step and making sure I felt comfortable and informed. Thanks to her, I found the flat I’m now renting and couldn’t be happier with it. I really appreciated her honesty, efficiency, and friendly approach. I would definitely recommend Kelly to anyone looking for a new place.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Communication was perfect, right timing and contents, committed to finalize the viewing. I’ll for sure ask for advise in the future

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I had a really smooth and pleasant…

I had a really smooth and pleasant experience staying with City Relay Apartments. The check-in was easy and well organised, and the team were friendly and helpful from the start. The apartment itself was clean, well presented and had everything I needed for a comfortable stay.

What I really appreciated was how responsive City Relay were whenever I had a question. Communication was quick and professional, which made the whole process stress free. The location was also great, with good transport links and plenty of amenities nearby.

Overall, I would definitely recommend City Relay Apartments to anyone looking for a reliable and well managed place to stay in London. I will be happy to book with them again in the future.

August 28, 2025
Unprompted review
Rated 4 out of 5 stars

Thank you to the staff at City Relay…

Thank you to the staff at City Relay for their professionalism, friendliness and excellent customer service which made our stay a very pleasant one. The property had an excellent location walking distance to Richmond Station, the beautiful Richmond Green, the river and the many shops and restaurants in Richmond. Property was cozy and very clean at our arrival. Staff from Ciry Relay checked on us several times during our stay to make sure everything was OK and were very prompt to answer our questions and provide help when needed.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Good people to work with

Good people to work with who are responsive and helpful. And they have proved to be effective in doing what they do in trying market conditions

September 11, 2025
Unprompted review

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