CitySprint Reviews 

18,304
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,798 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery staff for being exceptionally punctual, polite, and extremely helpful when handling very heavy or bulky items. Many people note that orders reliably arrive right on time, while friendly drivers consistently go above and beyond by placing goods exactly where requested around the property. Some reviewers were not happy with unexpected delivery delays, poor tracking information, and frustrating instances where parcels completely failed to arrive as scheduled. A few consumers also mentioned encountering communication barriers and unhelpful support teams when trying to resolve issues regarding missing orders.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing drivers as friendly, polite, and... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and helpful drivers. Reviewers... See more

Service

People report overwhelmingly positive experiences with the service, highlighting professional, cheerful, and... See more

Order

Clients share positive opinions on order experiences, highlighting that items generally arrive on time and in... See more

Product

Users describe positive interactions with product, noting they got exactly what they ordered. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from 2 very friendly and helpful guys delivering compost from Wickes...am guessing it was the Leeds branch given my postcode. Turned up on time, no issue with delivering to garden and ch... See more

Company replied

Rated 5 out of 5 stars

This is my first experience of receiving a Wickes delivery via City Sprint and I am highly impressed. The tracking was great and my order was delivered on time. The delivery driver was fri... See more

Company replied

Rated 5 out of 5 stars

Had a delivery from Fran and couldn’t fault the service. Arrived when expected, really friendly and professional and took great care with the delivery. Such a pleasant guy and an absolute credit to Ci... See more

Company replied

Rated 5 out of 5 stars

Had a few deliveries by city sprint and have always found the service outstanding. The delivery today was by NG77. As always he was polite, punctual and very helpful. He put the delivery where I req... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info


4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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No recent history of asking for reviews

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4.9

All reviews

(18,304)

2,642 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
pl89

Rated 5 out of 5 stars

Very helpful driver

Very helpful driver, pleasant and cheerful pl89 Kerry

June 17, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad our driver was helpful and cheerful! We appreciate your kind words.

Rated 5 out of 5 stars

Prompt delivery service and really…

Prompt delivery service and really helpful driver - PL89 KERRY

May 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're glad our delivery was prompt and our driver was helpful! Thank you for your positive feedback.

Rated 5 out of 5 stars

My courier was brilliant very polite…

My courier was brilliant very polite very helpful and a definitely a major asset for your company

Pl89 Kerry

May 4, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that you had such a positive experience! It's wonderful to know our courier's politeness and helpfulness were appreciated. Thank you for your feedback.

Rated 5 out of 5 stars

Delivery driver was Kerry PL89

Delivery driver was Kerry PL89. She bought my parcel up the stairs for me . It was delivered on time . She was very friendly. An excellent delivery service from a lovely lady

May 4, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear that you had such a positive experience! We appreciate you mentioning the delivery and the driver's friendly service. Thank you for your feedback.

Rated 5 out of 5 stars

Absolutely fantastic service at a very…

Absolutely fantastic service at a very competitive low price. The delivery driver (PL89) was courteous and made the whole process of unloading stress-free, fast and efficient. I’m really impressed and will use this service again.

March 12, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear that you received fantastic service at a competitive price. We appreciate your positive feedback regarding the courteous driver, who made the unloading process stress-free, fast, and efficient. We're glad you were impressed!

Rated 5 out of 5 stars

Kerry (PL89) was excellent

Kerry (PL89) was an excellent delivery driver, she went above and beyond to help us with our delivery, and she was really kind and polite. Thank you!

November 21, 2025
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear that our delivery driver provided excellent service. We appreciate you acknowledging her kindness and going above and beyond to help with your delivery. Thank you!

Rated 5 out of 5 stars

Excellent service

Kerry (PL89) was within the time slot and was helpful, efficient and friendly. She’s a great ambassador for CitySprint.

November 5, 2025
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear that the service was helpful, efficient, and friendly! We appreciate your positive feedback; it's great to know the courier provided a great experience.

Rated 5 out of 5 stars

Great service after a poor first…

Great service after a poor first experience. Kerry PL89 really restored faith in your company. Efficient and helpful.

April 17, 2025
Unprompted review
CitySprint logo

Reply from CitySprint

We're thrilled to hear that Kerry PL89 was able to turn your experience around. It's wonderful to know that our team can make a positive difference. We appreciate your feedback and will share your kind words with Kerry.

Rated 5 out of 5 stars

Great

The driver Kerry (PL89) was very friendly and helpful, delivered my items on time and with care. Thank you!

April 29, 2025
Unprompted review
CitySprint logo

Reply from CitySprint

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience and appreciate your kind words about the driver. We strive to provide excellent customer service and are glad that we were able to meet your expectations.

Rated 5 out of 5 stars

Great service.

Delivered as stated within time frame.
Kerry PL89 was driver.
She helped unload goods.
Excellent service.
Thank you

April 17, 2025
Unprompted review
CitySprint logo

Reply from CitySprint

Thank you for taking the time to leave us a review. We're thrilled to hear about your positive experience and appreciate your kind words about our driver. We strive to provide excellent service, and we're glad we met your expectations.

Rated 5 out of 5 stars

Fabulous helpful courier

Friendly courier was so lovely! She delivered my heavy compost direct to my side door, even though it was a bit further to carry. Thank you so much Kerry PL89 😁

April 16, 2025
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear you had a positive experience with our courier. We strive to provide excellent customer service and appreciate your kind words about Kerry. We're happy to hear that she went above and beyond to ensure your delivery was smooth and convenient.

Rated 5 out of 5 stars

Very happy with the young lady (PL89)…

Very happy with the young lady (PL89) helping me put the top soil in my garden. Thanks so much great service.

March 26, 2025
Unprompted review
CitySprint logo

Reply from CitySprint

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future. Many thanks and kindest regards,

Ben

Rated 5 out of 5 stars

Excellent service

Excellent service - delivery slot given, arrived well on time and PL89 lady (sorry don't have name) very kindly brought my heavy bags of compost around to the back garden for me.

March 27, 2025
Unprompted review
CitySprint logo

Reply from CitySprint

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future. Many thanks and kindest regards,

Ben

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