Claim Flights - Flight Compensation Service Reviews 498

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, making the claim process smooth and efficient. Many people highlight the excellent service, noting that the company effectively secures compensation even in challenging cases where airlines initially deny claims. Consumers appreciate the clear communication and the fact that they only pay a fee upon successful reimbursement. However, some customers also noted issues with transparency regarding the exact amount received from airlines and occasional delays in communication, with a few reviewers expressing dissatisfaction with the handling of their claims and the time it took to receive compensation.

What people talk about most

Claim

Customers generally report positive experiences with the claim process. Many reviewers praise the ease of... See more

Staff

Consumers find staff to be positive, with many praising their helpfulness, quick responses, and professional... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the efficient,... See more

Response time

People report positive experiences with response times. Many customers praise the quick and efficient... See more

Refund

Customers consistently note positive experiences with refunds. Many reviewers received compensation they were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is both professional and persistent! They didn't just allow United Airlines to dismiss our claim for pennies - they explained that they are willing to do what is needed to collect what i... See more

Rated 5 out of 5 stars

I was cautious at first and the claim took several months from start to finish but ClaimFlights did a great job. Agnieszka was great to deal with and was very quick to respond to my check in emails I... See more

Rated 5 out of 5 stars

In my case the whole process lasted more than 2 years, because as I've been informed, the airline wasn't agree with the compensation and it was necessary to go on court, the process being transfe... See more

Rated 5 out of 5 stars

Agnieszka is the best ..!!!🤗 Very quick response with bullet point email communication ,I share my flight delay info around 4 month before and rest Agnieszka handle it very professionally and I rece... See more


Company details

  1. Legal Services
  2. Airline
  3. Airport
  4. Flights Search Site
  5. Travel Agency

Written by the company

About ClaimFlights – Your Dedicated Passenger Advocate Airlines have lawyers. Now you do too. ClaimFlights isn't just another automated legal tech app. We are your trusted passenger advocate in the fight for your air passenger rights. We help you enforce your rightful compensation of up to €600 under EU Regulation 261/2004 for flight delays, cancellations, overbookings, or missed connections. We sue where others give up. Airlines often reject legitimate claims, citing "extraordinary circumstances" such as bad weather or technical defects. While other portals often give up or accept cheap vouchers to avoid legal costs, we fight for you. We use our own historical flight databases, advanced weather analysis, and aircraft tracking (ADS-B) to systematically refute airlines' false excuses in court. We are the specialists for difficult cases – even with stubborn low-cost carriers. Keep more of your money: Radical transparency: Many competitors advertise standard fees but hide massive court fees in the fine print, which can cost you up to 50% of your compensation if a case goes to court. ClaimFlights is your price-performance champion. We focus on radical transparency: Fair flat-rate commission (approx. 25%): With us, there are absolutely no hidden court fees, even if we have to sue the airline. Maximum net payout: You keep up to approximately 75% of your money – often €150 to €300 more than with our biggest competitors. 100% no win, no cost: You bear zero financial risk. If we go to court and lose, we cover all legal and court costs. 2 minutes of effort for you. We take care of the rest. Submit your documents once in just 2 minutes. Our cross-border legal team handles all the paperwork – from the initial letter to the airline to the courtroom. You'll never be left in the dark: We guarantee regular status updates on your case. (Forgot your flight number? No problem, our system will find it for you.) Certified security from Germany. Unlike opaque international intermediaries, Claim Flights GmbH is a registered German legal services provider. We guarantee strict GDPR compliance: Your sensitive passport and booking data are safe with us. We are available for our customers regarding flight delay compensation: Central Hotline: +49 (0)228 9293 9029, weekdays from 8 a.m. to 8 p.m.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

498 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very convenient and straightforward

Very convenient and straightforward; a couple of questions to be answered and a reliable information about the expected outcome, every now and then a brief update and finally information about “mission accomplished and money transferred”

December 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service!

I submitted my flight information and was told it would be approximately 3 months for a response. In about 9 weeks I received an email stating they received my settlement and within 3 days I had my money! Great job highly recommended!

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this service

Highly recommend this service. Very polite and responsive. They handled my claim wonderfully and kept me up to date during the whole process. Will come back to them if I ever need to file another claim.

November 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Agnieszka was awesome

We received very timely and professional help from Agnieszka. She was awesome and we will definitely use the services of Claim Fights again.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great to work with!


Agnieszka was fantastic to work with on our recent airline claim. She explained the process thoroughly. She and her team handled everything with the airline. We received our settlement via PayPal within the stated timeframe.



August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Flight claim

Agnieszka Fanslau from Claims Flights.com assisted me with a claim. She was highly responsive and professional, and overall, I had an excellent experience.

November 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent serviceSeamless Refund Process – Highly Recommend!

Excellent service! I recently had to claim a refund from an airline, and the process couldn't have been smoother. Agnieszka was incredibly helpful, guiding me every step of the way and keeping me updated throughout. She handled everything efficiently, and I received my refund eventually. I highly recommend Claim Flights to anyone dealing with refund issues – they made it hassle-free and stress-free!

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

THANK YOU

I would like to express my heartfelt gratitude to Mrs. Fanslau for her assistance. Thanks to her work, I received in my bank account the compensation from the airline that canceled its flight a few months ago. This was my flight. Because of this, I had to fly the next day. With your professional work, I was compensated.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience from a…

I had a wonderful experience from a nightmare. My plane was cancelled from Lebanon and I was very upset. I had to be back at work the next day, not to mention the stress of going back and forth to the airport to get the new flight. Agnieszka was my point of care and she helped me quickly, and efficiently from the first connection with her. She correspondence was clear, easy to follow, and so importantly timely. I didn’t wait anytime at all to get a response from her ever. She answered all my questions and gave me a real sense of not being alone in my quest to get reimbursement from the airline. Agnieszka understood how upset I was and her kindness and professionalism made my bad experience much easier. Thank you Agnieszka. I do appreciate your quick response to my situation. Ninette

July 15, 2024
Unprompted review
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