This company is both professional and persistent! They didn't just allow United Airlines to dismiss our claim for pennies - they explained that they are willing to do what is needed to collect what i... See more
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About ClaimFlights – Your Dedicated Passenger Advocate Airlines have lawyers. Now you do too. ClaimFlights isn't just another automated legal tech app. We are your trusted passenger advocate in the fight for your air passenger rights. We help you enforce your rightful compensation of up to €600 under EU Regulation 261/2004 for flight delays, cancellations, overbookings, or missed connections. We sue where others give up. Airlines often reject legitimate claims, citing "extraordinary circumstances" such as bad weather or technical defects. While other portals often give up or accept cheap vouchers to avoid legal costs, we fight for you. We use our own historical flight databases, advanced weather analysis, and aircraft tracking (ADS-B) to systematically refute airlines' false excuses in court. We are the specialists for difficult cases – even with stubborn low-cost carriers. Keep more of your money: Radical transparency: Many competitors advertise standard fees but hide massive court fees in the fine print, which can cost you up to 50% of your compensation if a case goes to court. ClaimFlights is your price-performance champion. We focus on radical transparency: Fair flat-rate commission (approx. 25%): With us, there are absolutely no hidden court fees, even if we have to sue the airline. Maximum net payout: You keep up to approximately 75% of your money – often €150 to €300 more than with our biggest competitors. 100% no win, no cost: You bear zero financial risk. If we go to court and lose, we cover all legal and court costs. 2 minutes of effort for you. We take care of the rest. Submit your documents once in just 2 minutes. Our cross-border legal team handles all the paperwork – from the initial letter to the airline to the courtroom. You'll never be left in the dark: We guarantee regular status updates on your case. (Forgot your flight number? No problem, our system will find it for you.) Certified security from Germany. Unlike opaque international intermediaries, Claim Flights GmbH is a registered German legal services provider. We guarantee strict GDPR compliance: Your sensitive passport and booking data are safe with us. We are available for our customers regarding flight delay compensation: Central Hotline: +49 (0)228 9293 9029, weekdays from 8 a.m. to 8 p.m.
Contact info
PO 35, D-78263, Buesingen, Germany
- +44 (0)20 3318 4866
- uk@claimflights.freshdesk.com
- claimflights.com
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Good communication and result
Good communication and result. Thanks to Agnieszka Fanslau.
Very helpful customer service
Very helpful customer service, great communications and support.
Very convenient and straightforward
Very convenient and straightforward; a couple of questions to be answered and a reliable information about the expected outcome, every now and then a brief update and finally information about “mission accomplished and money transferred”
Agiezska prompt response to all my…
Agiezska prompt response to all my questions and concerns.
Save a lot of my effort
Save a lot of my effort. Very efficient service and provide regular update of the progress.
Great service!
I submitted my flight information and was told it would be approximately 3 months for a response. In about 9 weeks I received an email stating they received my settlement and within 3 days I had my money! Great job highly recommended!
Quick/efficient turnaround
Quick/efficient turnaround. The only air claims company that worked for me
A bit slow yet successfull
A bit slow, yet straghtforward process with clear path leading to receiving claim payment.
Highly recommend this service
Highly recommend this service. Very polite and responsive. They handled my claim wonderfully and kept me up to date during the whole process. Will come back to them if I ever need to file another claim.
Agnieszka was awesome
We received very timely and professional help from Agnieszka. She was awesome and we will definitely use the services of Claim Fights again.
Very usefull
Very usefull, very polite and fast services. Well done.
Great to work with!
Agnieszka was fantastic to work with on our recent airline claim. She explained the process thoroughly. She and her team handled everything with the airline. We received our settlement via PayPal within the stated timeframe.
Flight claim
Agnieszka Fanslau from Claims Flights.com assisted me with a claim. She was highly responsive and professional, and overall, I had an excellent experience.
Highly recommended because very efficient ....
The lady in charge of our file was very clear, very available and was very efficient ...
If I have another problem with a flight I will use Claim Flights again without hesitation
Excellent serviceSeamless Refund Process – Highly Recommend!
Excellent service! I recently had to claim a refund from an airline, and the process couldn't have been smoother. Agnieszka was incredibly helpful, guiding me every step of the way and keeping me updated throughout. She handled everything efficiently, and I received my refund eventually. I highly recommend Claim Flights to anyone dealing with refund issues – they made it hassle-free and stress-free!
THANK YOU
I would like to express my heartfelt gratitude to Mrs. Fanslau for her assistance. Thanks to her work, I received in my bank account the compensation from the airline that canceled its flight a few months ago. This was my flight. Because of this, I had to fly the next day. With your professional work, I was compensated.
I had a wonderful experience from a…
I had a wonderful experience from a nightmare. My plane was cancelled from Lebanon and I was very upset. I had to be back at work the next day, not to mention the stress of going back and forth to the airport to get the new flight. Agnieszka was my point of care and she helped me quickly, and efficiently from the first connection with her. She correspondence was clear, easy to follow, and so importantly timely. I didn’t wait anytime at all to get a response from her ever. She answered all my questions and gave me a real sense of not being alone in my quest to get reimbursement from the airline. Agnieszka understood how upset I was and her kindness and professionalism made my bad experience much easier. Thank you Agnieszka. I do appreciate your quick response to my situation. Ninette
very Professional!
very Professional!
Clear Instructions
Clarifications anytime you need very quickly
No surprises!
Agnieszka was very attentive
Agnieszka was very attentive. Always kept us informed on how the process was going.
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