Clarity (formerly Hiive) Reviews 

97
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers often share that the digital platform is straightforward to use, making it simple to navigate through transactions, upload required documents, and manage portfolios smoothly. People frequently mention that the staff provides exceptional support, staying remarkably responsive, professional, and helpful from the very beginning to the final step of every transaction. Some reviewers were not happy with initial communication hurdles, mentioning frustrating attempts to reach out or experiencing occasional delays when trying to connect with representatives. Others also noted that navigating certain features requires patience due to minor process uncertainties.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting the intuitive web portal, seamless transactions,... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are responsive,... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is incredibly responsive and eager to... See more

Response time

Users describe positive interactions with response time, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

from the seller perspective hiive is: - very easy to navigate, even if you don't have experience with it - good, clear UI - great dashboard - lot more bids than on sites of competitors... See more

Rated 5 out of 5 stars

I’m a first time user of hiive platform. Arjun and Olivia give me a lot of help through my first transaction. They are quick at response. One NiceToHave suggestion to the platform itself: Trading pre... See more

Rated 5 out of 5 stars

Ryan F. and Sarah U. were particularly helpful in guiding me through the Hiive app and experience. What a seamless service! Thanks to them, I felt less nervous about the transaction and going thr... See more

Rated 5 out of 5 stars

I’m grateful for Hiive.com for the ability to match buyer and seller transacting none-public company stocks. Specifically thankful for Arjun Pawar for his fast response and keeping me posted throughou... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(97)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks so much

Thanks so much
Paul O'Sullivan for the Excellent support during my transactions and everyone can trust Hiive 100%. I had very good experience.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much for all of your help…

Thank you so much for all of your help during this transaction. I appreciate the time and care taken in responding to all of my questions and the speed in which you did so. You made this seemingly confusing process very easy.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Hiive Experience

Just closed on a large transaction through Hiive. Had a great experience all around, including the fee structure, the digital platform and the fantastic Execution Team. Regarding the latter, my point of contact, Tatum O'Reilly, was knowledgeable, quick to respond and handled the one (minor) wrinkle (with a 3rd party admin system) very effectively. Highly recommend!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

"The Experience"

The experience was done very smoothly and professionally. I had a small problem receiving the final Certificate of the IPO shares I was purchasing but with guidance from Tatum O'Reilly everything worked out fine. Tatum was both timely and very professional in answering all my questions. This was my first time buying shares of an IPO company, it was a good experience.

February 23, 2026
Unprompted review
Rated 4 out of 5 stars

I have had multiple transactions on…

I have had multiple transactions on Hiive. Overall good experience with enough support from Hiive. One thing that can be improved on is re-confirmation of buyer/seller interest and quicker cancellation of transaction if any side lost interest. It's sometimes annoying to wait for a week only to know the other side decided not to continue.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

This purchase via Hiive was conducted…

This purchase via Hiive was conducted in a very smooth and clear manner. There was a temporary glitch with the Bank wire transfer, but Tatum O'Reilly was quick to help me resolve this. She is very knowledgeable, professional and friendly, and so was very helpful and easy to work with.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Hiive for a year now…

I've been using Hiive for a year now and the experience has been great from start to finish. Its not just an online platform but also filled with people that will hold your hand from start to finish with impecable service. Special thanks to Lily Wang for the better than flawless support!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

I have been purchasing shares on Hiive…

I have been purchasing shares on Hiive for about six months. One of the companies that I acquired shares in was not transferring the certificates. After about 3 1/2 months, Francesca, with Hiive intervened on my behalf and diligently resolved the problem. I have contacted their customer service about several acquisitions, and they are very responsive.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

This is a trusty platform

This is a trusty platform. They used to have very high commission fee. Right now they have eliminated this commission fee and make the transaction more traceable for the seller. The team is also pretty reachable when comes to email communication. If you have stocks and need a secondary platform. I would recommend this platform

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

A guide through the maze

Tatum O'Reilly could not have done a better job of guiding me through the maze!! I am a novice in this space and I made sure that Hiive knew that as i went through the process
Tatum was there every step of the way to answer questions and help me get through the process.
Excellent and great support

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless experience from start to finish

I should preface this with the fact that I've had several experiences selling stock through Hiive and haven't had any issues.

I've also been telling all my former co-workers to check out Hiive whenever selling stock comes up. They handle everything! The whole process was seamless and managed by them. I personally didn't have to chase anyone down or wonder what was happening next.

You have a dedicated Account Manager that helps walk you through and manage the process up to the submission to the company for board approval. Following that, the Execution Team takes over and does an amazing job of navigating all the processes around actually closing out the deals. And a special shoutout to Francesca on the execution team! She was absolutely great, making sure every detail was handled and everything followed through smoothly.

If I am ever in a situation where I want to sell private shares again, I will 1000% be using Hiive.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Best platform to sell your Shares

My experience was made great by the thorough and professional follow up and guidance provided by Stephanie. The process of selling my shares was protracted, nevertheless, Hiive's guidance and reassurance eased out my nervousness

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Support

The team at Hiive always made me feel like my transaction was a priority despite it being a relatively small sale with additional challenges. I am so grateful for their support and guidance throughout the process and would not hesitate to list with them again.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome support as always from the…

Awesome support as always from the execution team especially John Browne from the execution team! He worked with me through every step and made sure I was up to date on everything! Super helpful the whole team from start to finish! Thanks everyone!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

from the seller perspective

from the seller perspective

hiive is:
- very easy to navigate, even if you don't have experience with it
- good, clear UI
- great dashboard
- lot more bids than on sites of competitors
- all matched transaction were settled (no unexpected withdrawals)

people from hiive are:
- very responsive
- quick to reply
- oversee the whole process (inform directly when some actions need to be taken)
- provide clear & detailed explanations
- professional & kind

January 8, 2026
Unprompted review

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