I was very happy with the contacts BUT...ICS Courier just left them in the lobby of my apartment building instead of leaving them outside my suite door. My neighbour was kind enough to see the boxes... See more
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I said Greenwood, NS you put Kingston, NS - WRONG the package was not delivered to my door as was suppose to been has gone to my mail box so now I have to walk there. I am not impressed-hope they are... See more
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Making the experience of online shopping easy is what clearly does! Like the fact that the pd measurement feature is a part of your process. Other companies do not have that. One thing that was slight... See more
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My recent experience was ordering a replacement frame for my previous one that broke when I fell on my face. Clearly had it in stock and though they predicted an arrival date in about three weeks, it... See more
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Company details
About Clearly
Written by the company
Clearly's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
401 W Georgia St, V6B 5A1, Vancouver, Canada
- 1-866-414-2326
- clearly.ca
4.3
Excellent
64K reviews
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This clearly people are terrible
This clearly people are terrible! At first i ordered glasses and they were all fine.. later i started Odering believing it will be all the same! I ordered 8 pairs in total, piling in my mailbox but never tried most of them..
One day i broke my glass and started trying those glasses, they were never of my power! Either they were low of the power that i ordered or they were high!!
Your technician is an error guy who can’t read simple English! If you read this you can email me back and ask me to donate those 8 glasses that i ordered from you or i am going to check all those glasses for validation in local optometrist tomorrow!!
May 15, 2026
Unprompted review
Good good good good good
June 26, 2026
I received my package on time with the…
I received my package on time with the right product. Service is very good.
June 26, 2026
This person did everything I needed
This person did everything I needed. I explained the situation and they fixed it for me by generating the needed receipt and all pertaining info right away. I was stressed out because I was unable to print my receipt for my benefits provider for a manual claim as they are not available until the order ships which would be weeks. I needed it right away and this service rep made it happen. THANK YOU
June 26, 2026
Unprompted review
May use AI-assist with repliesRead more
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Clearly Customer for 5 years now an excellent company
The person I spoke with was very polite, helpful, knowledgeable and patient with me. My glasses were made wrong and she helped me pick a new frame as the original frames were out of stock. She made sure everything was correct and that my new sunglasses would be processed with the correct lenses and arranged for the return of the incorrect pair.
June 26, 2026
Reply from Clearly
Hi Steven, we are so glad to hear our team member provided such excellent and patient assistance. Ensuring your satisfaction with the correct lenses and frames is always our priority, and we appreciate you sharing your positive experience! - MD
I've been with Clearly for many years
I've been with Clearly for many years. Always have an amazing experience! Pricing, user friendly website, great staff, super customer service
And Haribo gold bears - amazing touch!!
Thank you so much!
June 26, 2026
Unprompted review
Reply from Clearly
We are so happy to hear about your consistently amazing experiences with us over the years. We truly appreciate your kind words about our service and the Haribo gold bears. Thank you for your wonderful feedback! - MD
Reply from Clearly
Hi Rob! We appreciate your kind words about our service. We are pleased you found it both quick and excellent. -RN
Fast thank you
June 26, 2026
Reply from Clearly
Hi Jeff! Thank you for the review! Providing a speedy delivery experience is a top priority for our team, and we are so glad we could deliver quickly for you. Thanks for choosing us for your vision needs! -RN
Reply from Clearly
Hi Shannon! Thanks for sharing! We're thrilled to hear your contact lenses arrived quickly. We appreciate your support and look forward to your next order! -RN
It was very easy to order on your…
It was very easy to order on your website. Turnaround time was less than 24 hours. I got a good deal.
June 25, 2026
Reply from Clearly
Hi Wendy! We're so pleased you found our website easy to use and appreciated the quick turnaround. It's great you got a good deal! -RN
I was sent the wrong color frames with…
I was sent the wrong color frames with the wrong prescription. First guy told me he'd email a return label to send back wrong glasses. As well as tracking number for the right glasses they'd send. Over a week and nothing. He did absolutely nothing but tell me he was fixing the issues. I called again after a week...whomever answered didn't say any just slamming around then hung up. Then called again and the lady tried to argue with me that I needed to try and wear the wrong glasses for a week to adjust to them. I can't even see a foot in front of me in the wrong prescription that I received. Not to mention they were the wrong frames too. I've worn glasses for 30+ years now....I've been ordering from clearly for the last 15+ years with no issues. Seems they've started using customer service employees from foreign countries that have no idea what they're supposed to be doing and give zero f*cks.
June 17, 2026
Reply from Clearly
Hi Maggie, thank you for sharing your recent experience with us. We sincerely apologize for the significant issues you encountered with your order and the subsequent customer service interactions. This is certainly not the standard of service we aim to provide, especially given your long history with us. We are truly sorry for the frustration and inconvenience this has caused. We are actively reviewing your feedback to improve our processes and ensure such situations are avoided in the future. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Reply from Clearly
Hi Leo! We're glad you appreciate our lenses and frames. -RN
Overnight delivery!!
Wow I ordered my contacts last night around 8:30pm and pleasantly surprised to receive them this morning plus little gifts!! I live in the fraser valley. They never disappoint. Highly recommended.
June 25, 2026
Unprompted review
Reply from Clearly
Hi Yvonne! We are so happy to hear about your positive experience and quick delivery! Thank you for your kind words and high recommendation. We appreciate your continued support! -RN
Over promise, under deliver
Over promise, under deliver. The item arrived 12 days late, and though I received many automated apologies, not one human felt responsible or offered any compensation.
June 25, 2026
Reply from Clearly
Hi Don, we appreciate you sharing your experience. We are truly sorry for the significant delay and lack of personal support. We are reviewing our processes. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Site is difficult Would not provide…
Site is difficult Would not provide discount code
June 25, 2026
Unprompted review
Reply from Clearly
We understand your frustration. We are improving our site. We've sent a contact information request through TrustPilot so we can review your case! - MD
Reply from Clearly
Hi Steve, we're so glad your order arrived early. We appreciate your positive feedback! - MD
I am absolutely delighted and thrilled…
I am absolutely delighted and thrilled with my new glasses. The whole process from start to finish was user friendly, easy and simple. The options were extensive but easy to pilot and the price was more than 50% less than my usual brick and mortar store. Delivery was fast and efficient. The frames were just as they appeared on the Web Site. Well done. Would highly recommend you and have done already. David Barber
June 25, 2026
Reply from Clearly
Hi David, we are so pleased to hear how delighted you are with your new glasses! It's wonderful to know that you found the entire process user-friendly and efficient, from the extensive options to the fast delivery. Thank you for your kind recommendation! - MD
Fast and cheap.
June 25, 2026
Reply from Clearly
Hi Martin, we're delighted to hear that your order process was fast and affordable. Thank you for your feedback! - MD
Helpful service, but must return glasses
Customer service on the phone was most helpful and courteous (I experienced problems in accessing my account online and had to change the login info and use a different browser).
However, I have to return the new glasses I ordered as the nosepiece is too wide and the glasses slip way down on my nostrils. Too bad, as I liked the frames otherwise ...
June 25, 2026
Reply from Clearly
Hi Valerie, we appreciate your feedback regarding your recent experience. We are glad our phone support was helpful. We are sorry the glasses did not fit well and caused discomfort. We are always working to improve our products. Thank for your feedback! - MD
Reasonable cost of the contacts
Reasonable cost of the contacts, free delivery, tracking of the package, quality contacts.
June 25, 2026
Reply from Clearly
Hi Larry, we're so happy you enjoyed our reasonable costs, free delivery, tracking, and quality contacts. We appreciate your feedback! - MD
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