Clearly Reviews 63,429

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent prices and fast delivery services, often receiving their orders much sooner than anticipated. Many people find the website easy to navigate, making the ordering process straightforward and simple. The quality of the products, including glasses and contact lenses, is often highlighted as being very good, with many customers expressing satisfaction with their purchases. However, some people were dissatisfied with aspects of their product or order. A few customers reported issues with prescriptions being inaccurate or products arriving damaged, such as a dry contact lens or peeling frame coating. There were also occasional complaints about delivery issues, like packages being left improperly, and some customers expressed frustration with the lack of reminders for subscription orders or the inability to purchase single contact lenses.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and service. Many customers praise the fast... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Order

Consumers have mixed experiences with the ordering process. Many reviewers found ordering easy, quick, and... See more

Price

Reviewers express satisfaction with the pricing, often highlighting affordable contacts, great prices on... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the good quality of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Honestly, I really love these lenses — the color is beautiful and they look so natural on my eyes 😍 But I’m a bit confused… nowhere did it mention that each pack comes with 3 pairs?? 🤔 Now I... See more

Company replied

Rated 4 out of 5 stars

Product arrived sooner than estimated but they are not marked what eye was what. So that took finding prescription and marking my self. Haven't tried the contacts yet. But have had this brand in the... See more

Company replied

Rated 5 out of 5 stars

Clearly has always been my go to for contacts and glasses. The selection is unbelievably amazing. The prices are incredible and they shipped to you very quickly and very rarely if ever make any mistak... See more

Company replied


Company details

  1. Eye Care Center
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Sunglasses Store

About Clearly

Written by the company

Shop Glasses
Shop Sunglasses
Shop Contact Lenses

Clearly's Promise

Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.

Our Story

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Our Mission

When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.

Our Products

What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.

Clearly's Company Guarantees

We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

63K reviews

5-star
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Rated 5 out of 5 stars

Quick and Easy

Easy system to use and product arrived quickly

May 7, 2026
Clearly logo

Reply from Clearly

Hi Karen, we're so happy the system was easy to use and your product arrived quickly. We appreciate your positive feedback! - MD

Rated 2 out of 5 stars

the prescription was totally wrong

the prescription was totally wrong. frames are great love them but script left eye right right eye totally wrong

May 6, 2026
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Reply from Clearly

Hi Phyllis, we appreciate your feedback and are sorry the prescription was incorrect. We'll review this issue to ensure accuracy in the future. We're glad you like the frames. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great price, up to date tracking !

May 8, 2026
Clearly logo

Reply from Clearly

Hi Elyse, we're happy you received your delivery quickly, appreciate our pricing, and found our tracking helpful. Thank you for your positive feedback! - MD

Rated 5 out of 5 stars

Very good quality

Very good quality, the perscription was accurate. Love the look. Thanks.

May 8, 2026
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Reply from Clearly

Hi Marie, we're happy the prescription is accurate and you love the glasses' quality and appearance. Thank you for your positive feedback! - MD

Rated 5 out of 5 stars

Customer for life.

Navigating the website and placing my order was easy and fast. The images online of the products was exact and the service I received when I called about an issue during checkout, was handled efficiently and swiftly. The women I spoke to was also helpful and friendly. The delivery was also fast and I was able to track my purchases with ease. I would definitely recommend this company and will be ordering from them again.

May 7, 2026
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Reply from Clearly

Hi Laura, we're happy to hear that you had a positive experience with our website and ordering process. We appreciate your kind words about our service and the team member who assisted you. We're also glad you found the delivery and tracking easy. Thank you for recommending us! - MD

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. I ordered my contacts on Monday night, they were delivered on Wednesday.

May 7, 2026
Clearly logo

Reply from Clearly

Hi Douglas! We are happy to hear that you received your order so quickly! Thank you for taking the time to share your positive experience with our fast delivery service. -RN

Rated 5 out of 5 stars

Great experience with next day delivery…

Great experience with next day delivery and a little surprise treat in the box!

May 7, 2026
Clearly logo

Reply from Clearly

Hi Jasmine! We're happy that you had a great experience with our next-day delivery and enjoyed the surprise treat. Thanks for the positive feedback! -RN

Rated 5 out of 5 stars

Very Easy to use

Very Easy to use, great products and amazing fast shipping.

May 6, 2026
Clearly logo

Reply from Clearly

Hi Taylor! We're so happy our products are great and easy to use, and that you experienced amazing, fast shipping. We appreciate your feedback! -RN

Rated 5 out of 5 stars

Have shopped with Clearly.ca numerous…

Have shopped with Clearly.ca numerous times and the experience has always been positive. Great prices and quick shipping

May 4, 2026
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Reply from Clearly

Hi Ken! We're happy to hear that your shopping experiences with us have always been positive! It's great you appreciate our prices and quick shipping. Thank you! -RN

Rated 5 out of 5 stars

Sale price & super fast delivery

Sale price & super fast delivery, i received my contacts within 2 days when it was expected to take around 8 days or so

May 5, 2026
Clearly logo

Reply from Clearly

Hi Su! We're happy to hear that you received your contacts quickly and benefited from the sale price. We appreciate you taking the time to share your positive experience! -RN

Rated 5 out of 5 stars

Great Company

Faster delivery then expected and quality contacts for great price

April 28, 2026
Clearly logo

Reply from Clearly

Hi Mark! We're happy you received your contacts quickly and at a great price. We appreciate your positive feedback on the quality and delivery! -RN

Rated 5 out of 5 stars

Love the glasses & they came really…

Love the glasses & they came really fast! The price cannot be beat!

May 7, 2026
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Reply from Clearly

Hi Scarlette! We're so happy you love the glasses and appreciate the fast delivery! It's great to hear that you found a price that works for you. -RN

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Price.

May 7, 2026
Clearly logo

Reply from Clearly

Hi Mary! We’re so glad we could get your contact lenses to you quickly! Providing a great value for our customers is a top priority, and we appreciate you highlighting both our speed and our pricing. Thanks for choosing us! -RN

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good customer service and good selection. Paid for express and received as advertised in 2 days.

May 6, 2026
Clearly logo

Reply from Clearly

Hi Ian! We're happy to hear you received your order quickly and as advertised! We appreciate your positive feedback regarding our customer service and selection. -RN

Rated 5 out of 5 stars

Happy with Clearly helping with shipping issue

I’ve been buying from Clearly over 15 years. Always been happy but this time the “Free” shipping was 12 working days, I was concerned that it was Canada Post and I’d never get them so I paid almost $16 to get them by courier. Luckily Clearly stepped in to help me out. Much appreciated!

May 7, 2026
Clearly logo

Reply from Clearly

Hi Deb, we appreciate your long-term patronage and are sorry to hear about the shipping issues. We acknowledge your concern regarding the delivery time and the impact on your discount. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD

Rated 5 out of 5 stars

Prompt and quick service

Placed order and was given a date to expect delivery and the order came a few days ahead. Very happy to receive earlier then original date

May 7, 2026
Clearly logo

Reply from Clearly

Hi Brian! We're happy to hear that your order arrived ahead of schedule! It's great to know you had a positive experience, and we appreciate your positive feedback. -RN

Rated 5 out of 5 stars

Quick and easy, Uncomplicated

Ordering was relapse, my brand was right there. I was facing a long wait at the optometrist. My contacts came earlier than estimated so I was able to have them in time for my vacation.

April 29, 2026
Clearly logo

Reply from Clearly

Hi Caron! We're happy to hear that our brand was available when you needed it! We're so glad your contacts arrived early, allowing you to enjoy your vacation with ease. Thank you for your positive feedback. -RN

Rated 5 out of 5 stars

Clearly the best company.


I'm always afraid to order online, but I've never been disappointed with you company, you work with a fantastic team. You serve your customers very well. I've never had a problem with a pair of glasses I've ordered from you. I can only recommend your services to everyone. Best regard Klara

May 7, 2026
Clearly logo

Reply from Clearly

Hi Klara! We appreciate you sharing your experience. We're happy to hear that you've never been disappointed and that our team serves you well. We value your recommendation! -RN

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