I’m new at this I didn’t understand stand about delivery an you answered promptly an I received my packages the products I received the grandchildren enjoyed them
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I ordered the following items 1.Order Number, 4966994 Order Date 4/30/2020 order item Spring Long Sleeve Women Pleated Floral Print Dress 2020 Elegant Female plus Size African Office Ladies Vin... See more
Company replied
I ordered a maturnity dress for my wedding in two weeks about a month ago and when it arrived yesterday it clearly WASN'T in any way a maturity dress. In fact I couldn't even lace it up without puttin... See more
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Ordered 3 items on 17/10/2019 arrived after nearly a month.I tried to contact numerous times on messenger and just got automated responses. Items arrived nothing like description, poor quality and r... See more
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Company details
Information provided by various external sources
Awesome Products, Pay Less. Get what you need just in Cloudmall
Contact info
United States
- service@cloudmall.ai
- cloudmall.ai
2.3
Poor
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Complaints on order
Complaints on order
I placed an order since 3rd of May, got a confirmation but nothing more for over 2weeks now. Order number 8300930, I hope have not been scammed too
May 14, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Please rest assured that your parcel is in transit now.
Normally, the order will be processed within 3-5 business days after
our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
Thanks for your kind waiting.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
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Another fake one,7930071
Another fake one,7930071, waiting weeks for my order and still nothing.
May 13, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
We have cancelled your order 7930071 (out of stock) and submitted the refund application, please allow us 3-5 business days to process it.
In addition, your financial institution may require additional time to process the refund to your account. If you do not receive the refund a week later, please feel free to contact us.
We are so sorry for any inconvenience caused!
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
Order since April 2nd 2021
Order since April 2nd 2021, no feedback. Re: Order 7146798. It's pathetic 🤣
May 9, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Please rest assured that your parcel is in transit.
Normally, the order will be processed within 3-5 business days after
our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
Thanks for your kind waiting.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
Dont waste your money. Ali express is the best
In Transit
Your package is on the way
2021-4-1 12:36:45
Ready To Ship
Your order is being shipped to the international transit warehouse
2021-4-1 10:55:57
Your order has checked in to the transit warehouse
2021-3-26 6:5:46
Processing
Your order has been accepted by the supplier
2021-3-27 19:3:9
Your order has been accepted by the supplier
2021-3-26 6:5:46
Your order has been received and is being processed
2021-3-26 6:5:46
STILL WAITING.
DO NOT BUY
THEYRE FRAUD AND THIEVES.😡
May 8, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Please rest assured that your parcel is in transit.
Normally, the order will be processed within 3-5 business days after
our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
Thanks for your kind waiting.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
I received a half of my order
I received a half of my order. I can't believe no body reply my email. Cloudmail stolen my money.
May 8, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Please kindly note that there are serval parcels for one order.
Normally, the order will be processed within 3-5 business days after
our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
Thanks for your kind waiting.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
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Cloudmall is a scam
Please Please Please do not use this company, its a scam you won't get any of your orders and they won't reply to you. I REPEAT DO NOT USE THIS COMPANY!!!!!!!
May 8, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thanks for shopping at CloudMall.
If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon
Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
I placed an order on April 28
I placed an order on April 28, 2021,and got an email confirmation saying the order was placed and money was taken out my bank, so I click on view my order and it says that my order does not exist what's up with that I sent several emails and no response my order number is 8101556...where is my order???
May 7, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Please rest assured that your parcel is in transit.
You placed the order on 2021-04-28.
Normally, the order will be processed within 3-5 business days after
our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
Thanks for your kind waiting.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
i ordered april 12 and got email it was…
i ordered april 12 and got email it was shipped but havent recieved it yet. used paypal, i want refund. used paypal. order number 7479408. oh the email date was april 22. ordered purse , dress and temporary tatooes.
May 6, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Your parcel is in transit.
According to your latest information, your parcel is in transit, so it
could be hard to track it, when it arrives in your country, you may
notice it will update soon.
You placed the order on 2021-04-13.
Normally, the order will be processed within 3-5 business days after
our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
Here is the shipping status:
https://t.17track.net/en#nums=9261290278833801557079,4206407592748909900774583064625228
One parcel was delivered, one parcel is on its way.
Thanks for your kind support.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
My order number is 7399671 and my…
My order number is 7399671 and my tracking number is YT16821001 I placed an order on 4/10/2021 at 2:20:25pm. I order stuff worth $1166.Almost a month now and I still haven’t received my orders it keeps telling me my order is in transit, I’m tired of waiting and I want my money refunded back please.
May 5, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
We are sorry that your parcel is still in transit.
According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
For more information, you could track the shipping status in the app—CloudMall or click the tracking button in our shipping notification.
Thanks for your kind support.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
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I order my stuff on 2\25\21 haven't…
I order my stuff on 2\25\21 haven't receve any thing yet can't get them on the phone refund "please"#6301755
May 4, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.
We understand your dissatisfaction and we have made note of your feedback to ensure this doesn't happen again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
I put a order in on 25th march order…
I put a order in on 25th march order number 6962357 sick of the excuses u are making u con ppl out of there money according it is stuck in 16th April I am now going to my solicitor and bank to report this company no more excuses I ave order from other company's in America and got in a week to 2 weeks so that is it no more excuses
May 2, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
We are sorry that your parcel is still in transit.
According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
The tracking number is WL709038033GB, you could click the link for online help.
Thanks for your kind support.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
I wasted $304 omg please give me my…
I wasted $304 omg please give me my money back #7972689 yah be playing with our money im about to call my bank
April 30, 2021
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for shopping at CloudMall.
You placed the order on 2021-04-26.
Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
I got a email saying my order was at…
I got a email saying my order was at the local post office for days. Why wasnt it sent to my address? Then its saying it was sent back. I need my order or a refund. I dont have money to throw away my order was $76
April 27, 2021
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
We are working on improving our delivery network and coverage in order to provide a better shopping experience for our customers.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
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Hi I’m still waiting for my order can u…
Hi I’m still waiting for my order can u tell me where it my order number is
7739237
April 27, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
We are glad to inform you that you have placed your order 7739237 successfully, and it has been shipped from our warehouse.
Normally, the order will be processed within 3-5 business days after our system receives the order information. The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
Or you could track the shipping status in the app—CloudMall or click the tracking button in our shipping notification.
Thank you for your kind waiting.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback'at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
My order number is 7039843 I've been…
My order number is 7039843 I've been waiting over month give me my refund or my order. Folks work hard for their money its a dang on shame if you'll shitting folks out there money and order
April 25, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thanks for shopping at CloudMall.
We are sorry to hear that you haven’t received the order 7039843(you placed the order on 2021-03-28).
However, we noticed your parcel has been delivered by USPS on 2021-04-22.
For more information, please visit this link.: https://t.17track.net/en#nums=9274890289103867625114 and your tracking number is: 9274890289103867625114
If the result could not be displayed, please select the carrier manually, such as ck1(for Europe line), USPS/Fedex(for US line).
Please kindly follow the below steps:
1. Please check with your family members and neighbors if your package was signed;
2. Please kindly check the issue with the local post office.
If you still haven’t received the parcel after the above steps, please kindly require the proof for the ‘Parcel Lost’ through your local post office, then we will provide the solutions for you soon.
We thank you for your patronage!
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback'at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
unfortunately i have placed my order…
unfortunately i have placed my order before i start reading about people comment this is really bad hope my order get deliver. My order number is 7879383, Please the company should make sure this order get to deliver before 12 of May. Based on what i have read on this platform, i won't recommend this website to anyone.
April 24, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.
You placed the order on 2021-04-23.
Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
For more information, you could track the shipping status in the app—CloudMall or click the tracking button in our shipping notification.
Thank you for your kind waiting.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback'at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
I don't receive 2 orders
I don't receive 2 orders. Please refund for order 6664903 and 7266172
April 22, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Your order 6664903 and 7266172 is in transit.
According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.
Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
For more information, you could track the shipping status in the app—CloudMall or click the tracking button in our shipping notification.
Thank you for your kind waiting.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback'at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
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Hi y order 1 month ago some items y…
Hi y order 1 month ago some items y paid 30.00 pounds y want to know when my order caming my order number is 7172537
April 22, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Your order 7172537 is in transit.
According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.
You placed the order on 2021-04-03.
Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
For more information, you could track the shipping status in the app—CloudMall or click the tracking button in our shipping notification.
Thank you for your kind waiting.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback'at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
Science the 4th and 17th of February l…place some orders and I cant get the goods or my money back am fed up with them every time its 2-4days that's all they keep telling me for the last month
Ordering no6173806 and 6029985 a red dress and 1black and 1gold sandals its over 2months and I cant get my order or my money back every time I try to contact them science march all they keep saying is 2-4days l have had enough of them all I want now is my money back and they won't acknowledge me
April 15, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Your order 6029985 6173806 is in transit.
According to your latest information, your parcel is in transit, so it could be hard to track it, when it arrives in your country, you may notice it will update soon.
Normally, the order will be processed within 3-5 business days after our system receives the order information.
The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
Tracking numbers are as follows: WL709038475GB, H00RVA0039218190.
For more information, you could track the shipping status in the app—CloudMall or click the tracking button in our shipping notification.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
I want ask about my order it is not…
I want ask about my order it is not arrived and I don’t know where it
My order number 6912081
April 15, 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for your response.
We have canceled your order (out of stock) and submitted the refund application, please allow us 3-5 working days to process it.
In addition, your financial institution may require additional time to process the refund to your original payment account. If you do not receive the refund a week later, please feel free to contact us.
We are so sorry for any inconvenience caused!
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
CloudMall Service Team
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