Giacom Reviews 225

If you need hosted a solutions partner - your search is ended
I have been a partner with Giacom Cloud Market for more years than i care to remember. They have great support which has been enhanced by the 'chat' facility.
Their range of products is vast and their knowledge in depth when required.
They provide the security of a large company but with small company support - i.e. always there when you need them
thoroughly recommend them

These clowns bounce legitimate emails because they have a policy that no other email provider has that stipulates the sending IP address’s FQDN must match the domain the email is being sent from. No other provider does this and it is NOT an RFC requirement and it means users of their service are having legitimate emails blocked!

Recommended.
Ingram was a disaster for us.
Giacom is better all round.

I have been with Giacom for many years and they have provided a faultless email service at a great price throughout. Their customer service and support processes are excellent too. I thoroughly recommend them.

Brilliant System. Very quick and does exactly what it says.

Bit of a shaky start, but support has much improved over the past few months. The product is great and look forward to continuing to work with Giacom.

Good experience and easy to use the dashboard

Very positive experience so far. A bit of a learning curve for me so I appreciate the support and help.

I wish we knew about this years ago! The knowledge, support, and range of features are superb! It's enabled my business to offer additional services at competitive prices.

With no hesitation to recommend these guys. From pre-sales to post sales the support is leaps and bounds over some of their larger competitors. Special mention to Nathan who has been instrumental in helping me to migrate over to you.

I must admit I am blown away by Giacom I called them up and they helped me sign up and went through everything with me and any time i needed help i could contact them via email and i would get a fast reply, if i needed a bit more help they would call me direct and talk me through anything if i could give them 10 stars i would as there great

A***** Service

Getting too big and going downhill - beware!!
Support is slow although they do resolve most issues in the end.

Their re-sell of Acronis backup is not fit for purpose. Average download speed to restore files is 87.4KB/sec (over 3 different sites and accounts, one of which was a 100mb leased line)

My email to account manager:
"I’ve complained about this before but it looks like they’ve done nothing about it.... ...Please let me know if this will be sorted out or not?"

Reply from account manager:
"I cant answer the question as it if the speed issue will be sorted or not"

My reply:
"So if I had a client who needed a full restore of data urgently and the download was looking to take 10 days, what would you advise?"

Reply from Manager:
"I am sorry but you will need to speak to Tech Support on 01482943030."

I emailed the account manager because tech support couldn't help me.

So I assume from that, his attitude is take it or leave it, he couldn't care less, and it took him 2 days to reply to the email about an urgent situation.

Data backup is far too important to take a chance with, and this service will lose you clients and probably your clients will be losing their clients if they need data restored.

Great company, great support and particular credit to my account manager Anthony Taylor

Great sales and support service, couldnt recommend enough.

Been selling Giacom Services for 2 - 3 years now, when we first came on board they where spot on. Now a days it seems to take for ever to get a response out of there tech support.

They need to put a few bits in place, i have just need to move all of a companies email boxes from one exchange 2013 to exchange 2016.

Also when a company re brands i need to download all the email boxes to move them to the new domain (when your dealing with big email boxes it becomes a pain)

I hope they add this stuff in apart from that they are OK, i get stuff done by ringing my account manager and getting him to kick support to get me an answer

We have been a reseller with Giacom for several years now and they are an excellent partner. Their support is fantastic and they are continuously developing and improving their products. We recently migrated a client from Hosted Exchange 2010 to 2016 on the Giacom platform and it was an incredibly easy and painless process. I can't recommend them highly enough.

Recently joined Giacom and wanted to offer my clients MS Azure, I tried to enable this via my giacom portal but it failed so I logged a call with their support (BackID: 108491). The support call has been opened for nearly a month, passed back and forth from one team to another. I have been constantly chasing for a resolution. No one from Giacom has failed to take ownership of the call so I am currently reviewing my options and looking for an alternative cloud solutions provider.

Guys, I'm sorry to say that but the experience went down the drain since the last update. It used to work with not a single issue, but since the recent change to Exchange 2016 and the new "cloud market", everything is upside down. Sadly, as it is often with some modern SasS, they devolve rather than evolve. And break what was not broken.
Simplest email exchange account constantly running into issues: MX records "invalid" despite the correct inputs, security alerts on the certificates, webmail unresponsive, the ticketing system is not working and the CS knows less than you do.
On my end: heavy escalations from the client and my helpless gaze on a dreadful "Trying to connect" at Client's Outlook while waiting endless hours for Giacom to respond...
Save yourself a hassle and go straight to the source - MS Exchange. It just works, yet pretty much the same "margin potentials" as with this broken middleman - Giacom.

UPDATE 06-Dec
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Re: GIACOM response
My client's email was down from approx. 18:00 to 10:00 the next day - 16h outage, incl. broken Webmail/OWA even till now. This is potentially a business murdering venture. Meanwhile, my own company and my other clients that are directly on MS Exchange 2016 - no problems.
I got the below reply from GIACOM hours before any acknowledgement came through for my escalation ticket submitted day earlier...
- You guys are in desperate need of sorting out your priorities.