Cloudnineclothing Reviews 

I was so happy to find this product, and ordered 2 for my kiddos. I loved that it was a Canadian company. I should have done more research. The products are manufactured and shipped from China. I'm now hoping, after a 2 week wait, that I will receive them in time for Christmas. The fact that i haven't received them, however, has not stopped the abundance of emails from the company ensuring me that if I advertise for them, they will give me a percentage of every sale with my name attached. Sounds sketchy to me. These hoodie better be worth the money I spent... if I ever receive them.

​This has been an extremely frustrating and disappointing experience. I placed my original order in October. The item was either never delivered or was faulty, and a replacement was promised.

​I then spent over a month repeatedly emailing the support team, kindly requesting the new tracking number, as the replacement was supposed to be sent via a new courier. I received zero response regarding the tracking information.

​Two months after the original purchase (now December), I had to send a final, firm email requesting a refund, only to finally have one processed.

​It is clear from the lack of a tracking number and the massive delay that the replacement item was never actually shipped. If the company had been honest and simply stated they couldn't fulfill the order a month ago, I could have received a refund and reordered the product elsewhere.

​To add insult to injury, the refund did not include the original shipping cost, despite the fact that they completely failed to deliver the goods and provide the service I paid for.

​The poor communication and the long, unnecessary delay are terrible ways to treat a customer. I cannot recommend buying from Cloud Nine Clothing due to this unacceptable service failure.

I deeply regret planing an order with this company. It’s a scam and a rip off. DO NOT ORDER from them

Website and sales techniques need a technical review as they are either not working or are intentionally set up to deceive. I have messaged them 3 times via the site and zero response. Absolutely disgusting customer service. Had actually passed on this clothing as potential aids via word of mouth to several others who could benefit from said product. I will retract.

Communication = 0
Professionalism = 0
Deception = 5
Clown Shoes = 5
Response times to either delivery or questions: None existent

I ordered two hoodies for my child in the summer to get here before school started. The shipping company lost them and neither cloud9 or the shipping company is willing to take the blame and they will not give me a refund or send a replacement

Ordered a hoodie for my son, it's been a week and it hasn't shipped even though they told me it would be shipped in 3 business days. Now that I am asking for a refund for my order they will not respond to me. Horrible experience and I do not recommend you waste your time or money on them. Sincerely a frustrated neurodivergent mother!

So I got the hoodie and it was too big so I was like I want a size exchange. So they agreed to do this and I sent back the hoodie and paid the shipping fee they asked for, not a big deal. I recieved my tracking number and I tracked my packaged, but I did not receive it. I contacted them and they said it was usps' issue, so I talked to usps, and they said cloud 9 put the wrong label on my package. I contact cloud 9 again, and they say its not their fault and they do not take accountability for it, and send me this thing that was supposed to have like confirmed my order, but this confirmation email was not even my order, and it was sent to the wrong email address. I explained all this to them in a series of emails. They finally said they would think about doing a goodwill resolution or something like that. They sent me the hoodie I wanted thankfully. I do really like the hoodie, but their customer service is poor.

Make. sure you order the correct size. My order was unfortunately a little snug for my daughter so I requested a return. I had an email giving me two addresses. One in Canada and one in the US to return to, even though I am based in the UK. Oh and I need to cover the tracked postage costs myself.
Seems ridiculous.
Also, these are delivered direct from. China.

Received as a gift with no other info. Finally tracked down the site and we were outside the 30-day window, not by much, but past 30. They offer a 30-day try it and return it policy but would not allow a simple size exchange for a product with tags still on, never worn. Very disappointed daughter and grandmother that was trying to get a nice gift to help our daughter at school. Product seems good, and I do understand we were outside their 30-day window. But for a simple size exchange, they had the opportunity to make a very happy child but instead they made us extremely disappointed. Lack of understanding customer service especially when considering who this product is made to help.

I ordered this hoodie for the stressful days at work, and forreal it's a game-changer. The built-in stress balls in the cuffs are genius and can fidget discreetly during work hours without drawing any attention. It keeps me calm and focused, and I honestly i don’t know how I managed before. I'd gladly recommend them to my friends and anyone

I ordered a sensory hoodie from Cloud Nine, a company that markets itself as supporting people with anxiety. When my package was lost, their response was to hide behind policy, blame USPS, and refuse a replacement.

A company that profits from vulnerable customers should take responsibility, not abandon them. Refusing to help shows that their mission of care and comfort exists only in marketing.

See my email to the CEO. Let’s see if he cares:

I read your customer service response carefully, and while it was full of corporate disclaimers and policy citations, it was entirely void of compassion, accountability, or any trace of the values your brand claims to stand for.

You sell products to people with anxiety, people who are trusting you to deliver comfort and relief. Yet when something as simple as a package being lost occurs, your company hides behind fine print and pushes the problem onto USPS. That may be “policy,” but it’s also a choice, one that reveals what Cloud Nine truly prioritizes: protecting itself rather than protecting its customers.

Your shipping policy might absolve you on paper, but ethically it fails completely. A company that profits by marketing itself as a lifeline for vulnerable people should be the first to take ownership when things go wrong, not the first to shrug its shoulders.

What you sent me wasn’t transparency, it was abandonment. And it proves that Cloud Nine’s promises of comfort and support exist only until something goes wrong, at which point the customer is left to deal with the exact stress and helplessness your brand claims to alleviate.

If Cloud Nine truly stood by its mission, you would take responsibility and make things right for your customers. A replacement hoodie is the bare minimum.

For a company claiming to stand for people’s well-being, this is shameful.

Comfort & Quality
I was really impressed with the fit and feel of the Cloud Nine Hoodie. The fabric is thick and high-quality, so it feels premium and durable. It has that perfect heavyweight cozy vibe, but it’s also really stylish, so I don’t feel like I’m wearing “just a hoodie.” It’s quickly become one of my favorite pieces in my wardrobe.

Stress & Anxiety Relief
I bought this hoodie for stressful days at school, and it’s been a game-changer. The built-in stress balls in the cuffs are genius—I can fidget discreetly during lectures without drawing attention. It keeps me calm and focused, and I honestly don’t know how I managed before.

Everyday Use
I use my Cloud Nine Hoodie everywhere—on my commute, while studying, and even when I’m just lounging at home. It’s so convenient to have built-in stress relief right at my fingertips. I love that it’s practical but also looks like a regular hoodie, so I can wear it anywhere without anyone noticing its hidden feature.

Gift or Recommendation
I got one as a gift for a friend who deals with anxiety, and now I want to recommend it to everyone. It’s thoughtful, unique, and genuinely useful. If you know someone who struggles with stress, ADHD, or just needs a calming outlet, this hoodie makes the perfect gift.

Dreadful advertise at shipping within 3 days been 6 days !
Telling me was out of stock yet didnt advertise this online it didnt state currently.out of stock when purchasing disgraceful company considering it if for neurodivergant children

I love how this hoodie keeps me cozy and helps with stress at the same time. Perfect for studying, traveling, or just relaxing.

Just got my Cloud Nine Hoodie and wow—this is next-level comfort. The built-in stress balls in the sleeves are genius. I’ve worn it to class, on my commute, and even while chilling at home, and it’s like having a portable calm zone with me. It’s lightweight, stylish, and actually helps me stay focused and relaxed. Cloud Nine Clothing really nailed it—fashion meets function in the best way 💙

I bought the hoody from them the quality is just amazing and really comfortable also it really helps me be confident at university i wear it everyday i really recommend to people with anxiety or stress

I Highly Recommend Cloudnineclothing. The Hoodies Were With Comfort, Good Quality. It Was More Stylish. The Hoodies Helped To Get Out From Stress. The Hoodies Fit Wearing Them In Home, Schools And Outdoors. They Were Relaxing And Warm. They Come With Great Prices.

I’m really impressed with Cloud Nine Clothing. The hoodie is soft, well made, and the built-in stress ball is such a smart idea. My kid loves it and actually wears it without fuss. Shipping was smooth and the product feels worth the price. Would definitely recommend to other parents.

i so appreciate this company’s stance on helping people and mental health!! it’s a lovely brand!!