Cloudnineclothing Reviews 

156
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product's comfort, softness, and unique features like built-in stress balls and weighted fabric, which many find effective for anxiety and stress relief. People consistently highlight the excellent quality of the hoodies, noting their durability, thick material, and how well they hold up over time. Many appreciate the thoughtful design and the overall positive impact these items have on their well-being. However, some customers also noted issues with their orders, including receiving items that were either too large or too small compared to expectations. A few other people also felt that delivery services were problematic, experiencing long shipping times, lost packages, or tracking issues, often discovering products ship from China. Additionally, some reviewers were not happy with customer service, citing unhelpful responses, lack of follow-up on exchanges or refunds, and difficulties resolving order discrepancies.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Quality

People report positive experiences with quality, often describing products as having great quality, being... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers expressing satisfaction... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the quick responses... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered a child’s large anxiety hoodie and it came as an adults large. Cost over £30 to return! Spoke to someone about exchanging it for a child’s large. Finally after a long wait the hoodie arrived i... See more

Rated 3 out of 5 stars

As of January 9th I have been refunded for the cost of the sweatshirt with the promise that if it shows up I should keep it. I paid a small stipend for shipping insurance it was worth it. Today is... See more

Rated 3 out of 5 stars

I love my Cloud Nine crewneck sweatshirt. I’ve had it for a little over a year, and the quality is great! It’s held up through numerous washes with minimal fading or wear. The only things preventing m... See more

Rated 4 out of 5 stars

Great hoodie but a bit overpriced. Canada shipping times were long but I had tracking that was updated regularly after a few days. Only getting 4 stars due to the price and charge for shipping. This d... See more


3.4

Average

TrustScore 3.5 out of 5

156 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(156)

146 reviews in the last 12 months

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Rated 5 out of 5 stars

Cloudnineclothing

I Highly Recommend Cloudnineclothing. The Hoodies Were With Comfort, Good Quality. It Was More Stylish. The Hoodies Helped To Get Out From Stress. The Hoodies Fit Wearing Them In Home, Schools And Outdoors. They Were Relaxing And Warm. They Come With Great Prices.

August 10, 2025
Unprompted review
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Rated 5 out of 5 stars

I’m really impressed with Cloud Nine…

I’m really impressed with Cloud Nine Clothing. The hoodie is soft, well made, and the built-in stress ball is such a smart idea. My kid loves it and actually wears it without fuss. Shipping was smooth and the product feels worth the price. Would definitely recommend to other parents.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY LOVE my cloud nine…

I ABSOLUTELY LOVE my cloud nine hoodies, even though I only have three of them, but I love them so much they are so comfy and cozy and I absolutely love the built in stress balls because they actually help me when I’m stressed!!

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

My new favorite hoodie

I ordered the black hoodie in early January. It was delivered super fast. I am really happy with it. Very good heavy quality. Only thing is that it's a little smaller than expected. This is my favorite hoodie right now! So nice that it has finger holes and the stress balls are great too 🤩 I will definitely be buying here in the future.

January 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not use this company!

Do not use this company! They pretend to be 'for the neurodivergent community' but they have absolutely no graciousness about their return policy. People in our community sometimes need flexibility and they have absolutely no customer service grace. They are simply trying to profit in the surge of people trying to make money off frustrated and exhausted parents. Horrible.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

So disappointing

So disappointed I have tried multiple times to order 2 hoodies, and sent to UK
Keep getting a message saying:
Items in the cart do not meet price or weight requirements to qualify for shipping. Update your cart and try again.
No matter what i do it keeps appearing
Emailed company and they keep telling me it's because the cost is £52 per hoodie!!!!!
Sadly giving up as the stress around it is driving me nuts 🤨

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this company whatever you…

Do not trust this company whatever you do, My sons mother ordered a very expensive hoody from them for our 11 yearold son that he had seen them advertising on tiktok or youtube they use a delivery company speedyaf that are absolutely a scam and when you enquire about where your item is they tell you to contact the delivery company, It is there responsibility to get an item to a customer not yours. We havent recieved a thing from them claiming it has been attempting delivery on the same day as the parcel is in DC but we are in the UK. Customer service is non existant and reply from delivery company also non existant SCAM DO NOT TRUST.

May 17, 2025
Unprompted review
Rated 3 out of 5 stars

Size check

The product is great. Make sure you get the right size, check and check again. A hoodie costing me £60 ended up costing £100. You have to pay for returns and they deduct an admin charge.

May 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Delivery company has tried a few times…

Delivery company has tried a few times to deliver package and all they say is its undeliverable. I'm not sure why because we don't have gates or passcode. The company refused to help and wont refund our order. The delivery company doesn't have a phone number or any other way to contact them either. Thinking its a scam.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

Long shipping times

These ship from China, I ordered 27th April, it's now 10th May so nearly 2weeks in and it isn't even in the same country as me, had I known I wouldn't have bothered ordering

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

A bit pricy, but GREAT

I bought a black medium hoodie from here. It took a while to ship, but once it did, it was like boom boom boom, after shipping it took 2 days to get from CA to my city (Not in CA). The hoodie was a bit pricey, but it is the comfiest hoodie I have ever felt!

April 15, 2025
Unprompted review
Rated 1 out of 5 stars

Order never moved never shipped

Order never moved. They wrote shipment in 2-3 days . Efter 4 days nothing happened.
Customer service write they answer in 24 hours. They do not .
But they are very fast in sending link to offer promotion 10% if I posted it and ask my friends to buy from them .

December 15, 2024
Unprompted review
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