Cluttons Reviews 138

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, appreciating the personalized approach and the team's dedication to client interests. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from finding properties to managing tenancy renewals. However, some people were dissatisfied with the company, citing issues with unresponsiveness from agents and property managers, leading to delays in addressing basic concerns. A few other people also felt that there was a lack of accountability and professionalism, with one instance mentioning a prolonged delay in repairs and another expressing concerns regarding contract renewals.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting professional, knowledgeable, and timely... See more

Response time

Customers had positive experiences with response times, frequently highlighting the responsiveness and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, knowledgeable, and... See more

Location

Customers consistently note positive experiences with location, particularly regarding rentals in London.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enquired about one of Cluttons listings, were greeted very quickly by Matt, who showed me the property within 2 hours and helped me through the offer forms on the spot. There were a few frictions o... See more

Rated 5 out of 5 stars

Our experience was with Cluttons at Tower Bridge, and with George Barker in particular. We were very impressed with this agency when we bought our property a few years ago and have been equally impre... See more

Rated 5 out of 5 stars

I have been a tenant of Cluttons since August 2014 to date. Throughout these years Cluttons were always helpful, polite and professional. In this Regard, I would like to mention Maria Deneva and Alkis... See more

Rated 5 out of 5 stars

I’ve been looking at a few options including Islington and came across Cluttons, and I have to say my experience with Justice really stood out. She gave me some great recommendations and answered my q... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Consultant
  5. Real Estate Rental Agency

Written by the company

When it comes to selling or letting your home, we help make it stand out from the ordinary. At Cluttons, we market your home as we would our own, going the extra mile to secure a sale, or find a dependable tenant. In fact, it’s our purpose to help you make the most of your home’s value and guide you through every step of your property journey with us. With a strong emphasis on personal service, we listen to understand what you want to achieve and will always provide objective advice, with the intent on building a long-term and trusted relationship.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

138 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional

Professional, knowledgeable and timely support and advice throughout the sale process. In particular chasing things through and monitoring the whole chain. Much appreciated.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and helpful

Abby and Laura helped us through our recent flat purchase which helped to ease the pain of a prolonged process considerable. They helped us to find a rental while we waited and kept us updated on any information they received from the Seller which was helpful. Thank you to all the Cluttons Wapping team!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

A genuine pleasure to work with!

A genuine pleasure to work with! We've had a handful of bad experiences trying to sell our flat, but Cluttons have been a real joy to work with. The handover from sales to lettings was seamless and they're such a helpful, friendly, accessible team. Big thanks to Lucy, Charlotte, Gemma and team.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

The team were professional in selling…

The team were professional in selling our property. The photographs and display in the window of their Tower Bridge office were excellent. They always had staff who were dressed well, spoke well and answered the calls and knew about the property when going in person to their office (unlike other Agents we had initially instructed). After viewings, they gave us detailed feedback which was helpful and they handled our buyers extremely well during a less than easy selling market time.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Landlords beware.

Renter - chose to move out because of experience of managing agent renewing contract for own financial gain and manipulating everything we as tenants said.

February 17, 2026
Unprompted review
Cluttons logo

Reply from Cluttons

Hello, thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced. We take all concerns seriously and would really appreciate the opportunity to discuss your experience in more detail.

Please feel free to contact us at customerfeedback@cluttons.com with any further comments or suggestions you’d like to share, and a member of our team will be in touch.

Rated 5 out of 5 stars

great experience

I had a great experience with this agency. The managers are helpful, always in touch and make follow ups regularly

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Cluttons was great to work with when we bought our flat in January! Bryn Jenkins was a wonderful agent, always helping coordinate with the sellers and ready to respond to all of our questions!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Honest and responsive

As a buying agent I worked closely with George for over two years to secure a particular unit within Butlers Wharf for our client. He was very responsive and trustworthy and it was a pleasure to work with him. I am pleased to say it lead to a very successful outcome for his client and ours.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service, very helpful

Cluttons was very helpful throughout the process and Bryn Jenkins was a great agent to work with - responsive and happy to help coordinate with the sellers.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Alkiviadis Kavouras is an excellent…

Alkiviadis Kavouras is an excellent residential support executive. He is a credit to Clutton's, with his keen attention to detail, his unceasing committment to delivering, his rapid response and follow-up, his integrity and complete reliability. Working with Alkis is a consistent pleasure, and I have a feeling of confidence and of being in secure hands. Thank you!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

We purchased a flat through Cluttons…

We purchased a flat through Cluttons Tower Bridge and received excellent guidance and support. We are first time buyers in the UK and benefitted greatly from the excellent communication from the agent, Bryn Jenkins.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Bek Aripov Agent Review

We recently completed a purchase of a property that Cluttons marketed. Our agent, Bek Aripov from the Paddington Office was very supportive and proactive in keeping the progress of the transaction going. He was also very responsive to concerns, or points that need more clarity, which he was quick and accurate in addressing.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Utterly Disappointing Experience with Cluttons

My experience with Cluttons has been nothing short of frustrating and deeply disappointing. From the very beginning, communication was extremely poor, and promises were not kept. I was told that my property was ready to move into which turned out to be completely untrue.

After moving in, I discovered that the heating and hot water weren’t working, amongst many other things. Despite countless emails and phone calls over the course of three weeks, I received minimal responses and no real urgency from their side. By the time the issue was finally resolved, I had already fallen ill due to the lack of heating.

Other problems with the flat were only acknowledged after nearly five weeks of persistent chasing, and it was only when I mentioned involving the council that things began to move forward. The lack of accountability, professionalism, and basic respect for tenants’ time is unacceptable.

If you’re considering renting through Cluttons, I would strongly advise doing a thorough inspection before agreeing to move in and if possible I would recommend looking for another property altogether.

Overall, Cluttons has demonstrated a complete disregard for communication, tenant well-being, and basic property management standards. I would not recommend them to anyone.

October 27, 2025
Unprompted review
Cluttons logo

Reply from Cluttons

Hello, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience in detail. Please reach out to cs@cluttons.com with your details and we’ll get in touch.

Cluttons

Rated 5 out of 5 stars

I’ve recently just moved from Australia

I’ve recently just moved from Australia to London and i am exploring potential areas we’d like to move to and I had a great conversation with Justice at Cluttons Islington. She was so friendly & knowledgeable and really gave us great advice on the rental market in London. Thank you Justice & Cluttons!

September 18, 2025
Unprompted review

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