Cluttons Reviews 138

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, appreciating the personalized approach and the team's dedication to client interests. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from finding properties to managing tenancy renewals. However, some people were dissatisfied with the company, citing issues with unresponsiveness from agents and property managers, leading to delays in addressing basic concerns. A few other people also felt that there was a lack of accountability and professionalism, with one instance mentioning a prolonged delay in repairs and another expressing concerns regarding contract renewals.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting professional, knowledgeable, and timely... See more

Response time

Customers had positive experiences with response times, frequently highlighting the responsiveness and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, knowledgeable, and... See more

Location

Customers consistently note positive experiences with location, particularly regarding rentals in London.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enquired about one of Cluttons listings, were greeted very quickly by Matt, who showed me the property within 2 hours and helped me through the offer forms on the spot. There were a few frictions o... See more

Rated 5 out of 5 stars

Our experience was with Cluttons at Tower Bridge, and with George Barker in particular. We were very impressed with this agency when we bought our property a few years ago and have been equally impre... See more

Rated 5 out of 5 stars

I have been a tenant of Cluttons since August 2014 to date. Throughout these years Cluttons were always helpful, polite and professional. In this Regard, I would like to mention Maria Deneva and Alkis... See more

Rated 5 out of 5 stars

I’ve been looking at a few options including Islington and came across Cluttons, and I have to say my experience with Justice really stood out. She gave me some great recommendations and answered my q... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Consultant
  5. Real Estate Rental Agency

Written by the company

When it comes to selling or letting your home, we help make it stand out from the ordinary. At Cluttons, we market your home as we would our own, going the extra mile to secure a sale, or find a dependable tenant. In fact, it’s our purpose to help you make the most of your home’s value and guide you through every step of your property journey with us. With a strong emphasis on personal service, we listen to understand what you want to achieve and will always provide objective advice, with the intent on building a long-term and trusted relationship.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

138 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Thank you for the experience

I’ve been looking at a few options including Islington and came across Cluttons, and I have to say my experience with Justice really stood out. She gave me some great recommendations and answered my questions in such a helpful way. I usually get a bit nervous going into branches but she was so lovely and welcoming that I felt completely at ease.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Matt Dharshi has been a great assistant…

Matt Dharshi has been a great assistant in helping us find our dream home! He went above and beyond and convinced our landlord to accomodate us in ways we didn’t think possible, as we had already given up but Matt came back and let us stay. 10/10!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great support by Matthew Dharshi


After several weeks of searching for a flat, I finally found one I really liked — all thanks to Matthew Dharshi. He was incredibly professional and responsive, and guided me through the whole process smoothly. Highly recommend his support!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very responsive and helpful in finding a London rental

We enquired about one of Cluttons listings, were greeted very quickly by Matt, who showed me the property within 2 hours and helped me through the offer forms on the spot. There were a few frictions of getting accepted with the property, but Matt was extremely helpful and responsive in getting it sorted out. Much better than other London estate agents who could not give a toss. I'd highly recommend.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Cluttons found us a flat

Cluttons found us a flat - I enjoyed living there for a year. A special mention needs to be given to Matt and Brook - Thank you for the service.

Gal and family

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Matt D

After nearly a decade renting in expensive, competitive UK property markets, I can honestly say I have never had an easier rental/application experience than with Matt D at Cluttons!
I was able to view multiple flats in my area of interest, submit an application, and pay a holding deposit to secure my rental within two business days. Matt D was an exceptional liaison with landlords and was extremely accommodating with viewing times.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and professional services.

Quick and professional services.

Alkis from Wapping office was beyond helpful with our tenant change process. He was able to explain everything clearly and act on communications in speedy manner.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Support Throughout the Renting Process

I recently found a flat through Matt, and I couldn’t recommend him more highly. From the very first viewing, he was proactive in suggesting alternative properties that might suit my needs. In fact, one of the flats he recommended on the spot ended up being the one I rented.

Throughout the process, Matt was extremely responsive and kept me updated at every stage. He was very patient with me as I was rather new to renting, and made the whole experience much smoother than I expected.

If you’re looking for someone reliable, proactive, and supportive, Matt is definitely the agent to go to!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

Absolutely amazing. I liaised with Brooke at Tower Bridge. She was fantastic and really helpful and very proactive. I have dealt with so many agencies in the past, but in the future I only want to deal with Cluttons.
We also dealt with Bhavika and she was just as polite and positive.
I honestly am so impressed by the service they both provided and I look forward to having the opportunity to work with them in the future.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of working with George Barker…

I recently had the pleasure of working with Cluttons on the sale of my flat, and I cannot speak highly enough of the exceptional service I received—particularly from George Barker. From the very first interaction, George demonstrated a rare combination of professionalism, market expertise, and genuine care that made the entire process smooth and stress-free.

George was proactive, communicative, and incredibly efficient. He kept me informed at every stage, offered clear and honest advice, and went above and beyond to ensure the sale progressed swiftly and successfully. His attention to detail and strategic approach were instrumental in securing a great outcome, and his personable nature made the experience not only productive but enjoyable.

George combines deep industry knowledge with such a client-focused attitude.

Thank you, George, and thank you, Cluttons, for making what can often be a stressful process feel effortless.

August 15, 2025
Unprompted review

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