Cluttons Reviews 138

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, appreciating the personalized approach and the team's dedication to client interests. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from finding properties to managing tenancy renewals. However, some people were dissatisfied with the company, citing issues with unresponsiveness from agents and property managers, leading to delays in addressing basic concerns. A few other people also felt that there was a lack of accountability and professionalism, with one instance mentioning a prolonged delay in repairs and another expressing concerns regarding contract renewals.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting professional, knowledgeable, and timely... See more

Response time

Customers had positive experiences with response times, frequently highlighting the responsiveness and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, knowledgeable, and... See more

Location

Customers consistently note positive experiences with location, particularly regarding rentals in London.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enquired about one of Cluttons listings, were greeted very quickly by Matt, who showed me the property within 2 hours and helped me through the offer forms on the spot. There were a few frictions o... See more

Rated 5 out of 5 stars

Our experience was with Cluttons at Tower Bridge, and with George Barker in particular. We were very impressed with this agency when we bought our property a few years ago and have been equally impre... See more

Rated 5 out of 5 stars

I have been a tenant of Cluttons since August 2014 to date. Throughout these years Cluttons were always helpful, polite and professional. In this Regard, I would like to mention Maria Deneva and Alkis... See more

Rated 5 out of 5 stars

I’ve been looking at a few options including Islington and came across Cluttons, and I have to say my experience with Justice really stood out. She gave me some great recommendations and answered my q... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Consultant
  5. Real Estate Rental Agency

Written by the company

When it comes to selling or letting your home, we help make it stand out from the ordinary. At Cluttons, we market your home as we would our own, going the extra mile to secure a sale, or find a dependable tenant. In fact, it’s our purpose to help you make the most of your home’s value and guide you through every step of your property journey with us. With a strong emphasis on personal service, we listen to understand what you want to achieve and will always provide objective advice, with the intent on building a long-term and trusted relationship.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

138 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Responsive and proactive

Cluttons has been the most responsive and proactive lettings company in my rental search. I've had the pleasure of working with Matt Dharshi, who has presented me with flats that fit all of my budget, furnishing, and security requirements, and has shared video tours as well as arranged viewings suitable for my schedule. Highly recommend!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient

Matthew Dharshi is the agent who helps us in the process of renting the flat. I think his reply and help are timely and professional.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful and great experience

Matt was extremely prompt, professional and helpful in managing to secure us a great flat. He made the process incredibly easy and was very responsive to any questions or guidance when we needed some help. Would completely recommend going to him - couldn’t have been better.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Our experience was with Cluttons at Tower Bridge

Our experience was with Cluttons at Tower Bridge, and with George Barker in particular.
We were very impressed with this agency when we bought our property a few years ago and have been equally impressed with them during the selling process. Consistently professional in everything they did, never pushy, and always quick to respond to any queries. We really could not fault them in any way and feel very glad we used them. They also recommended an extremely professional conveyancer. The two people coordinated the process diligently and speedily which helped to make the whole experience stress free. We couldn’t recommend them strongly enough.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

I have been a tenant of Cluttons since…

I have been a tenant of Cluttons since August 2014 to date. Throughout these years Cluttons were always helpful, polite and professional. In this Regard, I would like to mention Maria Deneva and Alkis Kavouras whom are working hard to make my tenancy problem free. Thank you

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with Cluttons

Cluttons is a top-notch real estate agency—efficient, reliable, and always professional. I had a great experience working with Alkis Kavouras, who went above and beyond to assist with every step of the process. He was responsive, knowledgeable, and made the entire experience smooth. Highly recommended!

August 4, 2025
Unprompted review
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Reply from Cluttons

Thank you for your wonderful feedback. We're delighted that Alkis provided such excellent service throughout your property journey. We appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Efficient & Reliable

Alkis was great in helping get our flat up to spec for our new tenants. He ensured everything was in order and up to standard before the new tenants arrived - efficient reliable and a pleasure to deal with. Cluttons have been our agents for 10 years, and his service has been the best by far - thank you.

July 18, 2025
Unprompted review
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Reply from Cluttons

Thank you very much for your glowing feedback about Alkis and our service. We're so pleased and appreciative that you've trusted us with your property for a decade, and we hope to continue working with you for many years to come. We'll certainly pass your kind words to Alkis, too!

Rated 5 out of 5 stars

Very ⭐⭐⭐⭐⭐ Alkiviadis and Maria

Very ⭐⭐⭐⭐⭐
11 Years of Reliable Support
I’ve been with Cluttons for 11 years, and that alone says a lot. Over the years, they’ve consistently shown professionalism, clear communication, and a genuine commitment to supporting both tenants and landlords.

Recently, Alkiviadis Kavouras helped manage a contract renewal and upgrade process. He handled everything smoothly and made what could have been a complicated stage feel straightforward and fair.

Maria Deneva has also been a constant point of support — always clear, responsive, and focused on making sure the landlord and I stayed aligned, especially around important flat improvements that benefit everyone involved.

Cluttons has earned my trust through steady, no-nonsense service and a willingness to listen and act when it matters. Thank you again to Alkiviadis, Maria

Bruno P

July 25, 2025
Unprompted review
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Reply from Cluttons

Thank you, Bruno, for your wonderful feedback and trust over the past 11 years. We're delighted that Alkiviadis and Maria provided the high level of service that we pride ourselves on. Your long-standing relationship with us is truly appreciated and we look forward to continuing to providing great service to you for many more years!

Rated 5 out of 5 stars

Great Experience from Start to Finish

We recently worked with Bek Aripov on a property transaction and had an excellent experience. Throughout the process, he was professional, responsive, and proactive in ensuring everything moved forward smoothly. We would gladly recommend their services to others.

July 17, 2025
Unprompted review
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Reply from Cluttons

Thank you for your kind words about Bek. We're pleased to hear your property transaction went smoothly and that you found his approach professional and proactive. Your recommendation means a great deal to us, and we hope to assist you with any future property needs.

Rated 5 out of 5 stars

I have been a tenant with Cluttons for…

I have been a tenant with Cluttons for over 5 years in two properties and have always found them very responsive and helpful. Any issue I have had has been dealt with promptly and fairly and the renewal of my leases has been dealt with professionally. I would highly recommend to any prospective tenant or landlord. Alkis in the Wapping branch helped us with the smooth renewal of our lease and Maria is always on hand to help as our property manager.

July 17, 2025
Unprompted review
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Reply from Cluttons

We really appreciate your kind and positive feedback - your recommendation to prospective clients is invaluable. It's wonderful to hear that Alkis facilitated a smooth lease renewal and that Maria continues to provide excellent property management support.

Rated 5 out of 5 stars

Cluttons Wapping - efficient letting team

I had a great experience dealing with Peter at Cluttons, Wapping, who helped to find a tenant for my flat. He was responsive and efficient but the thing I valued most (and which differentiated him from other agents in the market) was the personal and tailored approach he took.

July 15, 2025
Unprompted review
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Reply from Cluttons

Thank you very much for recognising Peter's personalised approach. We pride ourselves on offering a service that goes beyond the standard, and we're delighted that Peter's responsiveness and efficiency stood out.

Rated 5 out of 5 stars

George Barker and Cluttons are awesome

George Barker and Cluttons are awesome. Helped us to buy our dream home. I know agents work for the sellers. But the service provided to me as buyer was incredible. We had multiple viewings. A quest for information that George did not give up on. He was on top of everything and really gave the purchasing process momentum.
Been in the new place for 4 weeks now.
It’s the dream. Thank you courting for making that possible. You are awesome agents.

June 7, 2025
Unprompted review
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Reply from Cluttons

Congratulations on your dream home! We're thrilled that George's dedication and persistence helped make your purchase possible. While we do represent sellers, providing excellent service to all parties is central to our approach. We're delighted you've settled in well and appreciate you taking the time to share your positive experience - we'll be sure to pass this on to George!

Rated 4 out of 5 stars

Would work with them again in the future.

I've been with Cluttons for just over a year, and they have always been very responsive whenever I reached out and always willing to find a way to make things work. Ever since I began renting at our current property, they have continually been putting in work to upkeep the property and make repairs.

Would rent from them again in the future.

July 7, 2025
Unprompted review
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Reply from Cluttons

Thank you for your positive feedback about our responsiveness and property maintenance support. We really value your recommendation and look forward to potentially working with you again in the future.

Rated 5 out of 5 stars

I recently met Hamish at Cluttons who…

I recently met Hamish at Cluttons who showed me around one of their properties.
He was very helpful and knowledgeable on the property and area. I hope to work with him again.

June 30, 2025
Unprompted review
Cluttons logo

Reply from Cluttons

We appreciate your kind words about Hamish and your recent viewing experience. Our team strives to be knowledgeable about both our properties and their surroundings. We look forward to the opportunity to work with you again and help you find your ideal property!

Rated 5 out of 5 stars

Very professional and reliable agency

I have used Cluttons(Tower Bridge office)’ service when I was looking for and moving in to a flat in London and it was so pleasant and reliable. The agent Bhavika and Brooke were incredibly professional, thoughtful and caring from the viewing, contract singing, move-in process to post contract. Due to my personal situations, things got tricky and in tight schedule, but they were throughout the time kind, and took care of everything so thoughtfully. I got surprised for several times how thoughtful and professional they are seeing things by putting themselves in my shoes, catching and reminding me of all important things for me, trying to resolve any issues I had and always being reached promptly. One of the big reasons I have decided to move in to the flat is literally because they are the agency for this flat, whom I can trust and rely on. Thank you so much for your amazing services and cares.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Impartial Advice & Always in the Client's Best Interests

We have been working with George & Team on the sale of our property and have greatly valued all the perseverance and hard work shown by everyone! Great impartial advice and always looking out for the interests of their clients! A pleasure to work with and have had a clear and open channel of communication throughout the process. Thanks, George & Team!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

We have been clients of Cluttons for 10…

We have been clients of Cluttons for 10 years.
They manage our 2 rental properties on London City Island.
We have enjoyed a very professional and stress free service.
I would like to single out Alkis in particular.
He has always been available and any problems have been dealt with promptly and with efficiency,thank you Alkis!
I would also like to thank Laura Banks who has also provided a hassle-free,friendly and professional assistance.
We will certainly be staying with Cluttons as our property managers and wholeheartedly recommend them for all your property related requirements.
Keith and Mary

May 25, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent experience with the sale of a…

Excellent experience with the sale of a property in London W2. It was a long process & throughout both Verity Chick & Bek Airpov were both professional & very helpful. Verity was always available to answer questions advise on issues & help with much form filling.

May 6, 2025
Unprompted review

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