Co-Ownership  Reviews 

995
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and always ready to provide guidance throughout the entire home-buying journey. Many reviewers highlight the professionalism and empathy shown by every team member during their interactions. Consumers note that the overall service is remarkably smooth, efficient, and well-managed from the very beginning to the final steps. People deeply appreciate the clear communication, regular updates, and continuous support that make purchasing a property completely straightforward and stress-free. Buyers feel confident knowing they receive prompt responses and helpful answers to any questions that arise along the way.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently courteous,... See more

Service

Customers report extremely positive experiences with service, praising the seamless and straightforward... See more

User experience

Consumers find user_experience to be exceptional, describing the entire journey from start to finish as... See more

Customer service

Users describe positive interactions with customer_service, highlighting professional and courteous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s def... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

995 reviews

5-star
4-star
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1-star

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4.9

All reviews

(995)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect all went smooth

Perfect all went smooth. Great experience

March 9, 2026
Co-Ownership  logo

Reply from Co-Ownership

We're really glad to hear your experience with Co-Ownership was so positive, thank you for the review!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

All is fine and will be great if the…

All is fine and will be great if the whole account will be visible online as well

March 2, 2026
Co-Ownership  logo

Reply from Co-Ownership

Hi Charles,
Thank you for your 5-star review.

You should be able to access all your information by logging in to your online account.

A member of the team will be in touch to see if there's anything we can do to help.

- The Co-Ownership team

Rated 5 out of 5 stars

Very very good and very fast

Very very good

February 27, 2026
Co-Ownership  logo

Reply from Co-Ownership

Can't ask for more than that when buying a house Abdu! Thank you for your 5-star review, and enjoy settling into your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Helpful from the start to the finish

Helpful from the start to the finish. Everything was easy to follow and staff were great thank you for everything.

February 27, 2026
Co-Ownership  logo

Reply from Co-Ownership

It's wonderful to hear you've had such a positive experience with Co-Ownership Deborah.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

It was great

It was great

February 27, 2026
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Reply from Co-Ownership

Thank you Olasunkanmi for your 5-star review!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Co-ownership made the application…

Co-ownership made the application straight forward and easy to use. When we found the property we wanted, they done a proper survey that helped us identify some problems that needed sorted before we went ahead with the purchase. The seller then sorted out the problems and we felt safer buying the property.

February 27, 2026
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Reply from Co-Ownership

Thank you Charles for your lovely review.
That additional reassurance you mention during the homebuying process can be priceless, and we're glad to hear our survey gave you confidence to proceed with your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with

February 17, 2026
Co-Ownership  logo

Reply from Co-Ownership

Hi Michael,

We're glad to hear you'd such a positive experience of working with Co-Ownership.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

They the people at heart

They are always too early than you expect and they offered us great help with buying our house, something I never dreamt of owning. I really appreciate the efficiency

February 19, 2026
Co-Ownership  logo

Reply from Co-Ownership

It's lovely to hear the team exceeded your expectations with their efficiency Tendai. Enjoy your new home!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

The experience was great was kept…

The experience was great was kept informed throughout the process. I had a few issue with the purchase co ownership were understanding and supported me through the process. I had called a few time and the agents I spoke too were very courteous and informative

February 12, 2026
Co-Ownership  logo

Reply from Co-Ownership

Congratulations on your new home Gareth, it's good to know the team here were able to support you through the homebuying process.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Everything from start to finish the…

Everything from start to finish the whole process was smooth and excellent thank you

January 21, 2026
Co-Ownership  logo

Reply from Co-Ownership

This is great to hear, thank you for taking the time to leave your review.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Smooth, Stress-Free Co-Ownership Experience

Co-Ownership were great from start to finish. They were quick to get back to me whenever I needed anything, communication was clear, and nothing was ever delayed. The whole process felt smooth and well managed. Overall, I’m extremely happy with the service and would definitely recommend them.

January 30, 2026
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Reply from Co-Ownership

Delighted to hear you'd a great experience with Co-Ownership Callum, and that you would recommend us.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Unreal from start to finish!

Unreal from start to finish!

January 30, 2026
Co-Ownership  logo

Reply from Co-Ownership

Thanks for the lovely review, it's great to hear you had a positive experience with Co-Ownership.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

I was guided through the process every…

I was guided through the process every step of the way. This was extremely helpful. The staff were friendly and supportive.

January 28, 2026
Co-Ownership  logo

Reply from Co-Ownership

Congratulations Leah on your new home! It's great to know the team were able to support you through the process.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Good

It was wonderful

January 21, 2026
Co-Ownership  logo

Reply from Co-Ownership

This is great to hear, thank you for taking the time to leave your review.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

From beginning to end

From beginning to end, my experience was outstanding. If I had questions, help was just a phone call away. They exceeded my expectations, and I'm grateful to co-ownership for turning my dream home into a reality.

January 9, 2026
Unprompted review
Co-Ownership  logo

Reply from Co-Ownership

Congratulations on getting your dream home Cassandra! And it's wonderful to know our team exceeded your expectations. Thank you for leaving this review.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

I found co-ownership to be very helpful in every way!

I found co-ownership to be very helpful at every stage of the process, right up to the final purchase.

December 9, 2025
Co-Ownership  logo

Reply from Co-Ownership

It's great to hear our team were supportive and available as and when you needed them - that's what we aim for! Thanks for taking the time to leave this lovely review Mary.

Rated 5 out of 5 stars

Great experience with Co-ownership

Great experience with Co-ownership. Everyone was very helpful. A great scheme to get first time buyers on the property ladder.

December 19, 2025
Co-Ownership  logo

Reply from Co-Ownership

Delighted to receive your 5-star review Catherine, thank you for such a glowing report of our service. Enjoy your new home!

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